TeamLogic IT
Level III Support Engineer
We are seeking a highly skilled and experienced
Level III Support Engineer
to join our team. This role is critical in delivering advanced technical support and strategic solutions to small and medium-sized businesses (SMBs). The ideal candidate will demonstrate deep expertise in IT systems, including complex hardware and software troubleshooting, infrastructure optimization, and escalation management. Support Engineer III Responsibilities
Provide escalated support for L2/L3 requests from the service desk. When needed, provide support for incoming L1 requests via telephone, web portal, or email to ensure courteous, timely, and effective resolution of end-user issues. Perform hands-on on-premises support such as drive replacement, delivery of peripherals, and installation of new computers and network devices. Emergency Support: Provide support for critical issues. Respond to emergencies promptly and take appropriate actions to minimize downtime and loss of data, including after-hours and weekend support as needed. Create and maintain detailed documentation for all client environments, including network diagrams, system configurations, and troubleshooting procedures. Ensure that all documentation is accurate and up-to-date. Perform Systems Administration tasks for on-premises systems including Windows Server administration via Active Directory, File & Print services, DNS, DHCP. Perform Network Administration tasks for on-premises systems including firewalls, switches, and access points. Architect and deploy routers, switches, managed switches, and firewalls Configure and deploy VOIP solutions Perform Cloud Systems Administration for Microsoft 365 services including SharePoint, Teams, Exchange, Entra ID, and Intune. Design, develop, and deploy new cloud solutions and architectures for customers. Assess customer environments to understand and develop recommendations for security enhancements, system replacements, and service enhancements. Understand client needs and recommend appropriate technology solutions to enhance their business operations. Required Qualifications
Minimum of 5 years in IT support, including 2 years in a Level 3 or senior technician role. MSP experience preferred. Significant experience (5+ years) with Microsoft 365 Administration including Exchange Online, Teams, SharePoint Online, Entra ID/AAD. Significant experience (5+ years) with networking hardware including firewalls, switches, and access points and associated concepts including routing, VLANs, and Wi-Fi planning. Experience with cloud system migrations including File Server to cloud storage, Exchange on-premises to Exchange Online, and AD to Entra ID/AAD/Intune. Experience with Business Continuity and Disaster Recovery including backup system architecture, backup validation, High Availability (HA), and active/passive failover. Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Additional Preferred Qualifications
Experience with Sophos, SonicWall, and Meraki Experience with Azure, AWS, and GCP. Experience with MDM systems such as Intune or Mosyle Experience with PCI, HIPAA, FINRA, NIST, and DFARS/CMMC. MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) Compensation: $70,000.00 - $85,000.00 per year If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you'll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That's a good thing since technology is always advancing, creating an environment that's fast-paced and dynamic. When you work for a local office, you're part of a bigger entity that fosters team collaboration among hundreds of technicians across North America. We're Committed to a People First Culture
Our philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving.
We are seeking a highly skilled and experienced
Level III Support Engineer
to join our team. This role is critical in delivering advanced technical support and strategic solutions to small and medium-sized businesses (SMBs). The ideal candidate will demonstrate deep expertise in IT systems, including complex hardware and software troubleshooting, infrastructure optimization, and escalation management. Support Engineer III Responsibilities
Provide escalated support for L2/L3 requests from the service desk. When needed, provide support for incoming L1 requests via telephone, web portal, or email to ensure courteous, timely, and effective resolution of end-user issues. Perform hands-on on-premises support such as drive replacement, delivery of peripherals, and installation of new computers and network devices. Emergency Support: Provide support for critical issues. Respond to emergencies promptly and take appropriate actions to minimize downtime and loss of data, including after-hours and weekend support as needed. Create and maintain detailed documentation for all client environments, including network diagrams, system configurations, and troubleshooting procedures. Ensure that all documentation is accurate and up-to-date. Perform Systems Administration tasks for on-premises systems including Windows Server administration via Active Directory, File & Print services, DNS, DHCP. Perform Network Administration tasks for on-premises systems including firewalls, switches, and access points. Architect and deploy routers, switches, managed switches, and firewalls Configure and deploy VOIP solutions Perform Cloud Systems Administration for Microsoft 365 services including SharePoint, Teams, Exchange, Entra ID, and Intune. Design, develop, and deploy new cloud solutions and architectures for customers. Assess customer environments to understand and develop recommendations for security enhancements, system replacements, and service enhancements. Understand client needs and recommend appropriate technology solutions to enhance their business operations. Required Qualifications
Minimum of 5 years in IT support, including 2 years in a Level 3 or senior technician role. MSP experience preferred. Significant experience (5+ years) with Microsoft 365 Administration including Exchange Online, Teams, SharePoint Online, Entra ID/AAD. Significant experience (5+ years) with networking hardware including firewalls, switches, and access points and associated concepts including routing, VLANs, and Wi-Fi planning. Experience with cloud system migrations including File Server to cloud storage, Exchange on-premises to Exchange Online, and AD to Entra ID/AAD/Intune. Experience with Business Continuity and Disaster Recovery including backup system architecture, backup validation, High Availability (HA), and active/passive failover. Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Additional Preferred Qualifications
Experience with Sophos, SonicWall, and Meraki Experience with Azure, AWS, and GCP. Experience with MDM systems such as Intune or Mosyle Experience with PCI, HIPAA, FINRA, NIST, and DFARS/CMMC. MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) Compensation: $70,000.00 - $85,000.00 per year If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you'll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That's a good thing since technology is always advancing, creating an environment that's fast-paced and dynamic. When you work for a local office, you're part of a bigger entity that fosters team collaboration among hundreds of technicians across North America. We're Committed to a People First Culture
Our philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving.