VCA Animal Hospitals
Client Service Representative
At VCA Aledo Animal Hospital, our mission is simple: Your pet's health is our top priority, and excellent service is our goal. We're passionate about exceeding expectationsboth for our clients and their beloved pets. If you're a personable, reliable, and highly professional individual, we'd love to have you join our team as a Client Service Representative (CSR). Why This Role Matters As the face of our hospital, the Client Service Representative sets the tone for each visit. You'll be the first point of contact for clients and their pets, playing a crucial role in building trust and creating a welcoming, compassionate environment. The CSR is the central hub of the practicecoordinating communication, appointments, and service delivery to ensure every experience is smooth and supportive. Location Willow Park, TX Schedule & Hours This is a full-time position, working four days per week with every other Saturday required. Hospital hours are: Monday - Friday 7:30am to 5:30pm Saturday 8:00am to 12:30pm Key Responsibilities Greet clients and pets warmly, ensuring a friendly and professional atmosphere Answer phones, schedule and confirm appointments, and assist with client check-in/check-out Place outbound calls for follow-ups and prospective client outreach Explain fees, process payments, and promote services and products Educate clients on general animal care topics such as flea & tick prevention and pet wellness Maintain accurate medical records and manage correspondence Keep the facility clean and organized, including routine maintenance and sanitation What We're Looking For Strong interpersonal and communication skills Ability to handle multiple tasks in a fast-paced environment A passion for animals and commitment to excellent client service Previous customer service or veterinary experience is a plus, but not required What We Offer Competitive compensation Medical, dental, and vision benefits (for eligible employees) Generous discounts on personal pet care A supportive team environment and opportunities for career growth If you're excited to be part of a mission-driven veterinary team that truly values pets and people, apply today!
At VCA Aledo Animal Hospital, our mission is simple: Your pet's health is our top priority, and excellent service is our goal. We're passionate about exceeding expectationsboth for our clients and their beloved pets. If you're a personable, reliable, and highly professional individual, we'd love to have you join our team as a Client Service Representative (CSR). Why This Role Matters As the face of our hospital, the Client Service Representative sets the tone for each visit. You'll be the first point of contact for clients and their pets, playing a crucial role in building trust and creating a welcoming, compassionate environment. The CSR is the central hub of the practicecoordinating communication, appointments, and service delivery to ensure every experience is smooth and supportive. Location Willow Park, TX Schedule & Hours This is a full-time position, working four days per week with every other Saturday required. Hospital hours are: Monday - Friday 7:30am to 5:30pm Saturday 8:00am to 12:30pm Key Responsibilities Greet clients and pets warmly, ensuring a friendly and professional atmosphere Answer phones, schedule and confirm appointments, and assist with client check-in/check-out Place outbound calls for follow-ups and prospective client outreach Explain fees, process payments, and promote services and products Educate clients on general animal care topics such as flea & tick prevention and pet wellness Maintain accurate medical records and manage correspondence Keep the facility clean and organized, including routine maintenance and sanitation What We're Looking For Strong interpersonal and communication skills Ability to handle multiple tasks in a fast-paced environment A passion for animals and commitment to excellent client service Previous customer service or veterinary experience is a plus, but not required What We Offer Competitive compensation Medical, dental, and vision benefits (for eligible employees) Generous discounts on personal pet care A supportive team environment and opportunities for career growth If you're excited to be part of a mission-driven veterinary team that truly values pets and people, apply today!