Do it Best
Merchandise Coordinator Location: Fort Wayne, IN Division / Department: Merchandising Reporting to position: Merchandise Manager About the Role: The Merchandise Coordinator to the Merchandise Division provides support and customer service, while functioning as a liaison between the Merchandise Manager, members and vendors. This position provides assistance on a variety of projects and includes daily interaction with members and vendors to gather information, expedite, and complete projects. Customer service is provided to members, vendors, and fellow staff by answering telephone and email inquiries. Responsibilities include:
Provide support and customer service to members:
Answer product questions
Assist members with ordering issues
Assist members with placing drop ship orders
Send requested materials such as product samples and consumer rebates Coordinate relays, sample orders, and bin tag requests
Work with vendors:
Gather product information and images
Coordinate market invitation process
Enter vendor information into vendor portal forms, support vendors using portal
Create and submit vendor debits/billings Initiate and review bulletins and drop ship order forms
Expedite and complete projects
Gather content and use various tools to communicate to members and vendors:
Managing updates on Mydoitbest.com
Enter program specials into VIMS
Submit department-specific communication pieces (Merchandising Update, department newsletters, etc.)
Review, process, debit vendors for truck mail literature
Use Vampire to run queries to create spreadsheets
Use Google Workplace
Create Buyer Messages at direction of MM/AMM
Create conversion charts/cross-references charts
Ban items at direction of MM/AMM
Provide inventory/RSC staff support:
Product dispositions and Return Goods Authorizations (RGAs)
Perform stock checks
Run and review department queries, analyze, highlight, bring excess inventory issues to the attention of MM.
Investigate and resolve UPC, order multiple, and other item issues
Investigate and resolve product questions from RSC staff
Provide promotions-related support:
Gather, collect sales submittals
Product sample requests
Consumer rebate pad requests
Distribute and file sale confirmations
Track competitor ads/promotions
Provide market-related support:
Sequence sheets and market invitations
Initiate market bulletins
Market totals
Collect and review drop ship order forms
Coordinate gathering of department market drop ship forms for placement on mydoitbest.com
Review market bulletins
Review/follow-up on vendor information
Create/manage electronic tracking spreadsheet for market
Bill vendors for market-related activities
Provide product/catalog-related support:
Product image requests
Cut and descriptions
Proof catalog pages
Assign SKU numbers
Provide accounting-related support:
Process member and vendor debits and credits
Process check requests
Perform general support functions:
Maintain various files
Perform entry on item maintenance mainframe screens
Order office supplies
Education and Experience: Minimum:
High School graduate
Must be computer proficient, especially with Excel and Word
Desired:
Post-high school education/training
Proficiency with Google Workplace
Skills and Abilities: Minimum:
Excellent verbal and written communication skills to enable effective, results-oriented communication via telephone and email
Above average customer service and problem solving skills
Excellent organizational skills
Ability to work on multiple projects by successfully prioritizing to meet deadlines
Ability to quickly ‘change gears’ to respond to changes in priorities
Provide support and customer service to members:
Answer product questions
Assist members with ordering issues
Assist members with placing drop ship orders
Send requested materials such as product samples and consumer rebates Coordinate relays, sample orders, and bin tag requests
Work with vendors:
Gather product information and images
Coordinate market invitation process
Enter vendor information into vendor portal forms, support vendors using portal
Create and submit vendor debits/billings Initiate and review bulletins and drop ship order forms
Expedite and complete projects
Gather content and use various tools to communicate to members and vendors:
Managing updates on Mydoitbest.com
Enter program specials into VIMS
Submit department-specific communication pieces (Merchandising Update, department newsletters, etc.)
Review, process, debit vendors for truck mail literature
Use Vampire to run queries to create spreadsheets
Use Google Workplace
Create Buyer Messages at direction of MM/AMM
Create conversion charts/cross-references charts
Ban items at direction of MM/AMM
Provide inventory/RSC staff support:
Product dispositions and Return Goods Authorizations (RGAs)
Perform stock checks
Run and review department queries, analyze, highlight, bring excess inventory issues to the attention of MM.
Investigate and resolve UPC, order multiple, and other item issues
Investigate and resolve product questions from RSC staff
Provide promotions-related support:
Gather, collect sales submittals
Product sample requests
Consumer rebate pad requests
Distribute and file sale confirmations
Track competitor ads/promotions
Provide market-related support:
Sequence sheets and market invitations
Initiate market bulletins
Market totals
Collect and review drop ship order forms
Coordinate gathering of department market drop ship forms for placement on mydoitbest.com
Review market bulletins
Review/follow-up on vendor information
Create/manage electronic tracking spreadsheet for market
Bill vendors for market-related activities
Provide product/catalog-related support:
Product image requests
Cut and descriptions
Proof catalog pages
Assign SKU numbers
Provide accounting-related support:
Process member and vendor debits and credits
Process check requests
Perform general support functions:
Maintain various files
Perform entry on item maintenance mainframe screens
Order office supplies
Education and Experience: Minimum:
High School graduate
Must be computer proficient, especially with Excel and Word
Desired:
Post-high school education/training
Proficiency with Google Workplace
Skills and Abilities: Minimum:
Excellent verbal and written communication skills to enable effective, results-oriented communication via telephone and email
Above average customer service and problem solving skills
Excellent organizational skills
Ability to work on multiple projects by successfully prioritizing to meet deadlines
Ability to quickly ‘change gears’ to respond to changes in priorities