Part Time After-Hours Customer Service Representative (Remote)
Rock Plumbing, Heating, and Air Conditioning, Denver
Part-Time After-Hours Customer Service Representative (Remote | 5PM-9PM) - Residential HVAC Company
Are you a customer service professional looking to earn extra income in the evenings from the comfort of your home? Join our growing team at Rock Plumbing Heating & Air Conditioning, a trusted name in residential heating, ventilation, and air conditioning services!
Location: Remote, (Training Onsite)
Hours: Part-Time | Monday-Saturday, 5:00 PM - 9:00 PM CST
Industry: Residential HVAC
Compensation: $16.00-$20.00/HR DOE
About Us:
At Rock Plumbing Heating & Air Conditioning we're committed to providing high-quality comfort solutions to homeowners. As a family-owned and operated business, we take pride in our excellent customer service and our team of professionals who truly care about making a difference.
What You'll Do:
- Answer incoming calls and respond to emails/chat inquiries during after-hours
- Assist customers with scheduling appointments, service updates, and general questions
- Provide empathetic and timely solutions to homeowners experiencing HVAC issues
- Document interactions and update customer records in our CRM system
- Communicate efficiently with on-call technicians as needed
- Previous customer service experience (HVAC or home services preferred)
- Excellent communication and active listening skills
- Dependable, self-motivated, and able to work independently
- Strong computer and typing skills
- Availability to work Weekdays and Saturdays from 5PM-9PM MST
- Quiet, professional remote work setup
- Experience using ServiceTitan, Housecall Pro, or similar scheduling software
- Bilingual (English/Spanish) a plus
- Flexible part-time evening schedule
- Remote work - zero commute
- Supportive, family-oriented team culture
- Opportunity to grow within the company