Insight Global
A client is seeking a Technical CRM Support Analyst to work 100% remote (8am - 5pm EST). You will be taking tickets, putting together documentation (step by step and end user documentation). You will be troubleshooting a proprietary homegrown CRM so as long as you have support any CRM that will suffice. We ideally want someone who has taken tickets via ServiceNow. You will access the issues and incidents in ServiceNow, do documentation, work on projects, etc. We want someone with great communication skills who can work well with others. This will be an 8am - 5pm EST role (100% remote, but not sitting in CA, TX or NY)We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form . The EEOC "Know Your Rights" Poster is available here . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Required Skills & Experience1+ years in a technical support/end user support roleExperience supporting and troubleshooting a CRM Experience with end user documentation Experience taking tickets through a ticketing system (ideally ServiceNow)Experience working with ADO (Azure DevOps) Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.