Physical Rehabilitation Network
Helpdesk Technician Level II
Physical Rehabilitation Network, Dallas, Texas, United States, 75215
Position:
Level II Helpdesk Technician Pay:
$20-24/hr Remote ( Candidate MUST be located in one of the following states: AR, DE, GA, IA, KY, MD, MI, NY, RI, VA, WI, AZ, CA, CO, FL, ID, IL, MN, MO, MT, NC, ND, NM, NV, OK, OR, SD, TN, TX, WA, WY) PRN is seeking a highly skilled Level II Helpdesk Technician to join our dynamic IT team. The successful candidate will provide advanced technical support for our organization's Windows-based systems and software. This role will require strong troubleshooting skills, a customer-centric approach, and the ability to handle complex technical issues. Responsibilities: Advanced Troubleshooting:
Diagnose and resolve complex technical issues related to Windows operating systems, software applications, and network connectivity. Troubleshoot and resolve escalated helpdesk tickets, providing timely and effective solutions. Utilize advanced troubleshooting tools and techniques to identify and fix root causes of problems.
System Support:
Provide technical support for Windows 10 and 11 operating systems, including installation, configuration, and troubleshooting. Maintain and update software applications, ensuring optimal performance and security. Configure and deploy new hardware devices, such as desktops, laptops, and peripherals.
Network Support:
Troubleshoot network connectivity issues, including DNS, DHCP, and VPN problems. Provide support for wireless networks and Wi-Fi connectivity. Configure and maintain network devices, such as routers, switches, and firewalls (e.g., Meraki).
User Support:
Provide excellent customer service to end-users, explaining technical issues in clear and concise terms. Train and educate users on software applications and IT best practices. Assist with user account management and password resets.
Documentation:
Maintain accurate and up-to-date documentation of technical procedures, troubleshooting steps, and knowledge base articles.
\#INDCORP
Level II Helpdesk Technician Pay:
$20-24/hr Remote ( Candidate MUST be located in one of the following states: AR, DE, GA, IA, KY, MD, MI, NY, RI, VA, WI, AZ, CA, CO, FL, ID, IL, MN, MO, MT, NC, ND, NM, NV, OK, OR, SD, TN, TX, WA, WY) PRN is seeking a highly skilled Level II Helpdesk Technician to join our dynamic IT team. The successful candidate will provide advanced technical support for our organization's Windows-based systems and software. This role will require strong troubleshooting skills, a customer-centric approach, and the ability to handle complex technical issues. Responsibilities: Advanced Troubleshooting:
Diagnose and resolve complex technical issues related to Windows operating systems, software applications, and network connectivity. Troubleshoot and resolve escalated helpdesk tickets, providing timely and effective solutions. Utilize advanced troubleshooting tools and techniques to identify and fix root causes of problems.
System Support:
Provide technical support for Windows 10 and 11 operating systems, including installation, configuration, and troubleshooting. Maintain and update software applications, ensuring optimal performance and security. Configure and deploy new hardware devices, such as desktops, laptops, and peripherals.
Network Support:
Troubleshoot network connectivity issues, including DNS, DHCP, and VPN problems. Provide support for wireless networks and Wi-Fi connectivity. Configure and maintain network devices, such as routers, switches, and firewalls (e.g., Meraki).
User Support:
Provide excellent customer service to end-users, explaining technical issues in clear and concise terms. Train and educate users on software applications and IT best practices. Assist with user account management and password resets.
Documentation:
Maintain accurate and up-to-date documentation of technical procedures, troubleshooting steps, and knowledge base articles.
\#INDCORP