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Alcatel PBX Maintenance & Configuration Engineer - NYC, NY
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Alcatel PBX Maintenance & Configuration Engineer - NYC, NY
Alcatel PBX Maintenance & Configuration Engineer - NYC, NY
2 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Dice is the leading career destination for tech experts at every stage of their careers. Our client, Floga technologies, is seeking the following. Apply via Dice today!
Job Title: Alcatel PBX Maintenance & Configuration Engineer
Location:
Onsite NYC, NY
Job Type:
Contract
Job Summary:
We are seeking a skilled
Telecom Engineer
with hands-on experience in the
maintenance, configuration, and support of Alcatel PBX systems . The ideal candidate will have a strong understanding of enterprise telephony environments and be responsible for ensuring uptime, performance, and scalability of Alcatel-based voice infrastructure.
Key Responsibilities:
Perform day-to-day operations and maintenance of Alcatel OmniPCX PBX systems and related telephony infrastructure. Configure, troubleshoot, and optimize PBX extensions, voicemail, IVR, call routing, and trunk lines (SIP/PRI/Analog). Conduct routine system upgrades, patches, and backups for Alcatel systems. Monitor system performance, diagnose faults, and provide timely resolution of issues. Coordinate with vendors and telecom providers for installation, service changes, and support. Manage Moves, Adds, and Changes (MACs) for end users across PBX systems. Support and integrate VoIP and SIP trunking solutions. Document configuration changes, procedures, and troubleshooting steps. Ensure telecom systems are compliant with security and data protection standards. Provide Level 2/3 support for escalated telecom-related incidents.
Required Skills and Experience:
3+ years of hands-on experience with Alcatel PBX systems (e.g., OmniPCX Enterprise). Strong understanding of PBX architecture, call flows, and telephony protocols. Experience configuring SIP trunks, PRI lines, and analog telephony. Familiarity with telecom hardware: phones, gateways, routers, and switches. Ability to read and interpret technical drawings and wiring schematics. Solid troubleshooting skills in both hardware and software telephony environments. Experience with telecom monitoring tools and system logs. Working knowledge of VoIP technologies and networking basics (TCP/IP, VLANs, QoS). Good communication and documentation skills.
Preferred Qualifications:
Certification in Alcatel-Lucent systems (e.g., ACFE, ACSE) is a plus. Experience integrating Alcatel systems with CRM, call recording, or contact center platforms. Exposure to Microsoft Teams Direct Routing, Cisco, or Avaya PBX is an added advantage. Basic knowledge of scripting or automation for telecom tasks. Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Information Technology Industries
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Alcatel PBX Maintenance & Configuration Engineer - NYC, NY
2 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Dice is the leading career destination for tech experts at every stage of their careers. Our client, Floga technologies, is seeking the following. Apply via Dice today!
Job Title: Alcatel PBX Maintenance & Configuration Engineer
Location:
Onsite NYC, NY
Job Type:
Contract
Job Summary:
We are seeking a skilled
Telecom Engineer
with hands-on experience in the
maintenance, configuration, and support of Alcatel PBX systems . The ideal candidate will have a strong understanding of enterprise telephony environments and be responsible for ensuring uptime, performance, and scalability of Alcatel-based voice infrastructure.
Key Responsibilities:
Perform day-to-day operations and maintenance of Alcatel OmniPCX PBX systems and related telephony infrastructure. Configure, troubleshoot, and optimize PBX extensions, voicemail, IVR, call routing, and trunk lines (SIP/PRI/Analog). Conduct routine system upgrades, patches, and backups for Alcatel systems. Monitor system performance, diagnose faults, and provide timely resolution of issues. Coordinate with vendors and telecom providers for installation, service changes, and support. Manage Moves, Adds, and Changes (MACs) for end users across PBX systems. Support and integrate VoIP and SIP trunking solutions. Document configuration changes, procedures, and troubleshooting steps. Ensure telecom systems are compliant with security and data protection standards. Provide Level 2/3 support for escalated telecom-related incidents.
Required Skills and Experience:
3+ years of hands-on experience with Alcatel PBX systems (e.g., OmniPCX Enterprise). Strong understanding of PBX architecture, call flows, and telephony protocols. Experience configuring SIP trunks, PRI lines, and analog telephony. Familiarity with telecom hardware: phones, gateways, routers, and switches. Ability to read and interpret technical drawings and wiring schematics. Solid troubleshooting skills in both hardware and software telephony environments. Experience with telecom monitoring tools and system logs. Working knowledge of VoIP technologies and networking basics (TCP/IP, VLANs, QoS). Good communication and documentation skills.
Preferred Qualifications:
Certification in Alcatel-Lucent systems (e.g., ACFE, ACSE) is a plus. Experience integrating Alcatel systems with CRM, call recording, or contact center platforms. Exposure to Microsoft Teams Direct Routing, Cisco, or Avaya PBX is an added advantage. Basic knowledge of scripting or automation for telecom tasks. Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Information Technology Industries
Software Development Referrals increase your chances of interviewing at Jobs via Dice by 2x Get notified about new Configuration Engineer jobs in
New York, NY . New York, NY $147,000.00-$208,000.00 6 days ago New York, NY $117,000.00-$173,000.00 1 week ago Parsippany, NJ $65,000.00-$85,000.00 1 day ago Don't see the right opportunity? Apply here!
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Holmdel, NJ $135,000.00-$150,000.00 1 week ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr