Technical Project Program Manager

Job Description Job Title: Technical Project/Program Manager Location: Jonesboro, AR Department: Information Technology Reports to: Director of IT / CIO Full Time Opportunity - NO VISA Sponsorship CANDIDATES This is a hands-on position, they will not have multiple PMs to work under them. Position Summary Our client is undergoing an enterprise-wide digital transformation to modernize our manufacturing operations and customer experience. We are seeking a Technical Project/Program Manager with deep experience in managing complex, cross-functional IT initiatives—especially in a fast-paced manufacturing environment. This role will bridge the gap between strategic business goals and technical execution, ensuring the delivery of secure, scalable, and high-impact digital solutions. Key Responsibilities • Lead the full lifecycle of IT and digital transformation initiatives—from scoping and budgeting through execution, testing, change management, and release. • Serve as a primary liaison between business stakeholders, IT, and external partners to align project execution with business goals. • Own program roadmaps and ensure projects meet performance metrics including time-to-market, customer satisfaction, and ROI. • Apply agile and hybrid project management methods, tailoring approaches to team and initiative needs. • Facilitate sprint planning, backlog grooming, stand-ups, demos, and retrospectives in collaboration with product owners and development leads. • Ensure adherence to internal security and compliance standards (e.g., ISO, cybersecurity protocols). • Drive continuous improvement efforts across IT service delivery, leveraging Lean, Six Sigma, or DevOps methodologies. • Support organizational change management efforts to ease transitions into new systems and workflows. • Mentor junior team members and model strong leadership and stakeholder management behaviors. Required Qualifications • Bachelor’s degree in information technology, Computer Science, Engineering, or related field (or related years of work experience). • 8+ years of experience in IT project program management, preferably within manufacturing, logistics, or supply chain environments. • Proven experience leading ERP, CRM, CPQ, or custom development projects from concept to go-live. • Strong understanding of agile frameworks (Scrum, SAFe, Kanban) and traditional PM methodologies (PMP or PRINCE2 is a plus). • Demonstrated ability to work with cross-functional teams including Engineering, Product Management, Security, and Operations. Technical Competencies • Strong grasp of enterprise IT architectures, cloud computing (Azure/AWS), and modern integration platforms. • Familiarity with DevOps and CI/CD tools such as Jenkins, Git, Docker, and modern SDLC practices. • Understanding of cybersecurity principles and experience applying secure-by-design practices to internal or external-facing products. • Experience with portfolio and resource management tools (e.g., Azure DevOps, Jira, ServiceNow, Smartsheet). Experience • Exposure to digital manufacturing, automated material handling, or made-to-order production environments. • Experience with user-centered design, feedback loops, and incorporating voice-of-the-customer in IT solutions. • Prior success managing vendors or external consultants across implementation projects. • Knowledge of data privacy and security compliance regulations (e.g., CCPA, GDPR). Leadership Attributes • Highly collaborative with strong interpersonal skills and the ability to influence stakeholders at all levels. • Thrives in fast-paced, change-heavy environments with minimal structure. • Proactive problem solver with a mindset of ownership, innovation, and accountability. • Strong written and verbal communication skills, including executive presentation capability.

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