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Job Title: Technical Project/Program Manager Location: Jonesboro, AR Department: Information Technology Reports to: Director of IT / CIO Full Time Opportunity - NO VISA Sponsorship CANDIDATES This is a hands-on position, they will not have multiple PMs to work under them. Position Summary Our client is undergoing an enterprise-wide digital transformation to modernize our manufacturing operations and customer experience. We are seeking a Technical Project/Program Manager with deep experience in managing complex, cross-functional IT initiativesespecially in a fast-paced manufacturing environment. This role will bridge the gap between strategic business goals and technical execution, ensuring the delivery of secure, scalable, and high-impact digital solutions. Key Responsibilities Lead the full lifecycle of IT and digital transformation initiativesfrom scoping and budgeting through execution, testing, change management, and release. Serve as a primary liaison between business stakeholders, IT, and external partners to align project execution with business goals. Own program roadmaps and ensure projects meet performance metrics including time-to-market, customer satisfaction, and ROI. Apply agile and hybrid project management methods, tailoring approaches to team and initiative needs. Facilitate sprint planning, backlog grooming, stand-ups, demos, and retrospectives in collaboration with product owners and development leads. Ensure adherence to internal security and compliance standards (e.g., ISO, cybersecurity protocols). Drive continuous improvement efforts across IT service delivery, leveraging Lean, Six Sigma, or DevOps methodologies. Support organizational change management efforts to ease transitions into new systems and workflows. Mentor junior team members and model strong leadership and stakeholder management behaviors. Required Qualifications Bachelors degree in information technology, Computer Science, Engineering, or related field (or related years of work experience). 8+ years of experience in IT project program management, preferably within manufacturing, logistics, or supply chain environments. Proven experience leading ERP, CRM, CPQ, or custom development projects from concept to go-live. Strong understanding of agile frameworks (Scrum, SAFe, Kanban) and traditional PM methodologies (PMP or PRINCE2 is a plus). Demonstrated ability to work with cross-functional teams including Engineering, Product Management, Security, and Operations. Technical Competencies Strong grasp of enterprise IT architectures, cloud computing (Azure/AWS), and modern integration platforms. Familiarity with DevOps and CI/CD tools such as Jenkins, Git, Docker, and modern SDLC practices. Understanding of cybersecurity principles and experience applying secure-by-design practices to internal or external-facing products. Experience with portfolio and resource management tools (e.g., Azure DevOps, Jira, ServiceNow, Smartsheet). Preferred Experience Exposure to digital manufacturing, automated material handling, or made-to-order production environments. Experience with user-centered design, feedback loops, and incorporating voice-of-the-customer in IT solutions. Prior success managing vendors or external consultants across implementation projects. Knowledge of data privacy and security compliance regulations (e.g., CCPA, GDPR). Leadership Attributes Highly collaborative with strong interpersonal skills and the ability to influence stakeholders at all levels. Thrives in fast-paced, change-heavy environments with minimal structure. Proactive problem solver with a mindset of ownership, innovation, and accountability. Strong written and verbal communication skills, including executive presentation capability.