Kyndryl
Join Kyndryl as an Infrastructure Engineering Specialist, where you will become an integral part of our mission-critical technology solutions team. At Kyndryl, we are committed to innovation and progress, continuously striving to create an equitable and inclusive environment for our employees, clients, and communities.
In this project-based role, you will leverage your expertise in infrastructure to solve complex issues, contribute to strategic planning, and deliver exceptional service. You'll engage in hands-on analysis, modification, automation, and integration of systems while working closely with architects, technicians, and project managers.
Your Responsibilities:
Deploy, configure, and maintain Mitel Openscape and Unified Communications (UC) solutions in both virtualized and physical environments.
Serve as a senior point of escalation for troubleshooting and performance issues.
Collaborate with project managers and service desk teams to deliver effective and timely solutions.
Document system configurations, troubleshooting procedures, and resolution outcomes to enhance our knowledge base.
Conduct root cause analyses for recurring issues and contribute to service improvements.
Support associated network infrastructure encompassing LAN, WAN, VoIP, SIP, ISDN, and PSTN.
Assist in the implementation, upgrade, and migration of Mitel solutions, whether hosted or on-premise.
Mentor junior engineers and facilitate knowledge-sharing within the support organization.
Ensure compliance with Service Level Agreement (SLA) commitments while enhancing support processes.
Who You Are:
5+ years of experience in a relevant field.
Over 1 year of hands-on experience with Mitel Openscape/UC solutions in managed service environments.
Strong troubleshooting skills for Openscape Contact Center, with a solid grasp of networking concepts (IPv4, switching, routing, VLANs, SIP).
Knowledge of VMware ESXi, Microsoft Hyper-V, and deploying Mitel solutions in virtualized setups.
Familiarity with Windows Server, SSL Certificates, Active Directory, and general server administration.
Exceptional communication skills, both written and verbal, along with strong documentation practices.
Ability to work independently and collaboratively across teams.
Willingness to support occasional off-hours work as needed.
The compensation range for this position in the U.S. is $96,480 to $183,240 based on a full-time schedule. Compensation may vary depending on geography and job-related skills. This role is eligible for Kyndryl's discretionary annual bonus program and a comprehensive benefits package that includes medical, dental, paid leave, and retirement benefits.
Kyndryl values diversity and inclusion and encourages all qualified applicants to apply. Join our team and help us build innovative solutions that make a difference!