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Amazon

Mid-Level Application Engineer

Amazon, Seattle, Washington, us, 98127

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Join the Amazon Kindle Engineering Support team, where we provide crucial production support for the Kindle digital product family. If you thrive in a challenging environment with diverse tasks and are eager to contribute, we want to hear from you! In this role, you will have the opportunity to: Assist with incoming support tickets, performing in-depth troubleshooting across various products and features Engage in operations and maintenance-driven coding projects using Python, Java, shell scripts, and sometimes full-stack web technologies Provide software deployment support in both staging and production environments Develop tools that enhance operations and maintenance Report on system and support status Take ownership of one or more digital products or components Coordinate customer notifications and ensure follow-up to meet service level agreements Collaborate with multiple teams to transfer and manage active support issues, while building a shared knowledge base for the team As a valued member of our team, you'll collaborate closely with business leaders, principal engineers, and senior engineers to create innovative solutions. This role offers the chance not only to tackle customer inquiries but also to design and implement technical solutions. Basic Qualifications: 2+ years of software development or technical support experience Bachelor's degree in engineering or an equivalent field Proven experience in troubleshooting and debugging technical systems Familiarity with Unix Proficient scripting skills in modern programming languages Preferred Qualifications: Experience with AWS, networking, and operating systems At Amazon, we embrace an inclusive culture that empowers all employees to achieve the best for our customers. We welcome applicants from diverse backgrounds and experiences. For individuals with disabilities requiring workplace accommodations during the application process, please reach out to your Recruiting Partner. This position is located at our office. We are an equal opportunity employer and do not discriminate based on protected veteran status, disability, or any other legally protected status.