American Signature Furniture
Infrastructure Operations Engineer
American Signature Furniture, Columbus, Ohio, United States, 43224
At American Signature Inc., we believe everyone has the right to a well-furnished life. Since 1948, we have been helping families fill their homes with furniture they love. Our company includes more than 120 family-owned and operated stores. We are looking for an
Infrastructure Operations Engineer
to join our team and play a crucial role in architecting, building, implementing, and supporting our key infrastructure areas such as servers, storage, databases, endpoints, and key management systems including asset management. Why You Should Join Our Team: Be part of a historic, family-owned business that has helped furnish the lives of customers for nearly 80 years. Enjoy comprehensive medical, dental, and vision benefits, along with a 401K plan. Experience growth opportunities as we encourage our team members to develop and advance into more challenging roles. Benefit from employee discounts at our affiliate brands, which include Value City Furniture, American Signature Furniture, DSW, and American Eagle Outfitters. Your Key Responsibilities: Own and deliver a secure and trusted infrastructure environment. Share your technical knowledge to enhance the skills and capabilities of the infrastructure team. Adhere to detailed technical instructions while maintaining high standards of productivity, quality, security, and customer service. Provide strategic thought leadership in managing and supporting essential systems and applications. Achieve infrastructure objectives through prompt project execution and action plans. Conduct audits to improve process quality and communicate service metrics effectively. Maximize operational performance by equipping service desk team members with technical documentation. Resolve incidents and requests using technical expertise and escalate issues appropriately. Participate in a rotating after-hours IT support schedule. Assume ownership of key infrastructure systems and train others to maintain them. Continue improving your IT infrastructure skills through training and self-study. Communication & Collaboration: Build and maintain strong relationships with business leaders, stakeholders, and the IT team. Communicate effectively to align infrastructure initiatives with company objectives. Stay engaged with key projects and promptly share time-sensitive information with your team. Prepare clear and transparent asset information as required. What We're Looking For: Bachelor's degree or equivalent combination of education and experience. 6-10 years of experience in an IT infrastructure role. Experience with
Linux systems administration
and
Microsoft ECM (SCCM) . Knowledge of
ServiceNow
is a plus. Excellent time-management, organizational, and problem-solving skills. Strong analytical, verbal, and written communication abilities. Proficient in Windows 11, Windows Server 2019+, and Microsoft Office 365. Familiar with PC hardware setup and configuration (Thick, Thin, VDI) and mobile devices (iPhones, Android). A positive attitude and the ability to forge trusted relationships at all levels. Join us to make a difference in the lives of families through quality furniture and excellent service!
Infrastructure Operations Engineer
to join our team and play a crucial role in architecting, building, implementing, and supporting our key infrastructure areas such as servers, storage, databases, endpoints, and key management systems including asset management. Why You Should Join Our Team: Be part of a historic, family-owned business that has helped furnish the lives of customers for nearly 80 years. Enjoy comprehensive medical, dental, and vision benefits, along with a 401K plan. Experience growth opportunities as we encourage our team members to develop and advance into more challenging roles. Benefit from employee discounts at our affiliate brands, which include Value City Furniture, American Signature Furniture, DSW, and American Eagle Outfitters. Your Key Responsibilities: Own and deliver a secure and trusted infrastructure environment. Share your technical knowledge to enhance the skills and capabilities of the infrastructure team. Adhere to detailed technical instructions while maintaining high standards of productivity, quality, security, and customer service. Provide strategic thought leadership in managing and supporting essential systems and applications. Achieve infrastructure objectives through prompt project execution and action plans. Conduct audits to improve process quality and communicate service metrics effectively. Maximize operational performance by equipping service desk team members with technical documentation. Resolve incidents and requests using technical expertise and escalate issues appropriately. Participate in a rotating after-hours IT support schedule. Assume ownership of key infrastructure systems and train others to maintain them. Continue improving your IT infrastructure skills through training and self-study. Communication & Collaboration: Build and maintain strong relationships with business leaders, stakeholders, and the IT team. Communicate effectively to align infrastructure initiatives with company objectives. Stay engaged with key projects and promptly share time-sensitive information with your team. Prepare clear and transparent asset information as required. What We're Looking For: Bachelor's degree or equivalent combination of education and experience. 6-10 years of experience in an IT infrastructure role. Experience with
Linux systems administration
and
Microsoft ECM (SCCM) . Knowledge of
ServiceNow
is a plus. Excellent time-management, organizational, and problem-solving skills. Strong analytical, verbal, and written communication abilities. Proficient in Windows 11, Windows Server 2019+, and Microsoft Office 365. Familiar with PC hardware setup and configuration (Thick, Thin, VDI) and mobile devices (iPhones, Android). A positive attitude and the ability to forge trusted relationships at all levels. Join us to make a difference in the lives of families through quality furniture and excellent service!