Customer Service Agent

We’re seeking a positive, personable customer service representative for a rewarding career opportunity! You’ll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience. We welcome applicants who are interested in upward mobility, a positive work environment, and who can’t wait to get started! Responsibilities: • Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints • Provide thorough follow-ups to customer interactions, ensuring customer satisfaction • Answer incoming calls on product and service questions, customer complaints, and general customer inquiries • Identify common customer issues and bring them to the attention of the team • Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed Qualifications: • Excellent active listening, interpersonal, and communication skills • Experience working in a customer-oriented atmosphere • Must have graduated high school, received a G.E.D. or equivalent Compensation: $17.50 hourly

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