ZipRecruiter
Software Implementation Specialist/Field Trainer - Ohio (Travel Required)
ZipRecruiter, Mountain View, California, us, 94039
Job DescriptionJob DescriptionDescription:
Description:
Custom Health is a fully integrated Health-Tech company focused on delivering patient-centric health care as a service. We are on a mission to transform the patient experience for home-based patients, driving better patient outcomes and total cost of care reduction. Powered by our modern purpose-built technology platform, fully owned high-volume central fill pharmacy hubs, and a comprehensive in-house clinical care team, Custom Health delivers optimized and personalized care for home-based patients with precision and at scale.
Position Summary:
The Custom Health/Healent, Software Implentation Specialist/Field Trainer Software Implementation Specialist/Field Trainer a highly active role in the successful application adoption and utilization of the Custom Health/Healent platform systems in physician office settings. This position is responsible for delivering comprehensive, hands-on training and support to clinical and administrative staff, ensuring they are confident and competent in using the software to enhance patient care and streamline workflows. The trainer is a product expert and a trusted liaison between Custom Health and its healthcare partners.
Key Responsibilities Conduct virtual and on-site training sessions for physician office staff on the Custom Health/Healent software, including technical onboarding support for new partners and providing ongoing education. Develop and deliver customized technical training plans based on practice needs, clinical workflows, and staff roles. Analyze data to determine the appropriate implementation such as leveraging alternate methods and procedures, changes in processing methods and practices, modification of data, or customization of the platform Provide post-training support and troubleshooting to reinforce learning and encourage system utilization. Consults with the client and internal experts throughout a discovery process to identify the scope of implementation – including workflow analysis, baselines, challenges, solutions, and project roadmap. Collaborate with implementation teams to ensure a smooth transition from installation to go-live. Gather feedback from users and relay enhancement opportunities or workflow barriers to internal teams. Create and maintain training materials such as guides, tip sheets, videos, and FAQs. Maintain detailed training records, documentation, and progress reports for each physician office. Stay up to date on product enhancements, system changes, and healthcare workflow trends. Success in this Role Means: Physician offices feel confident and support using the Custom Health/Healent systems adoption. Training delivery is consistent, clear, and aligned with Custom Health’s brand and values. Feedback from physician office users is consistently positive. Custom Health/Healent utilization and workflow adoption improve due to effective training. Operations: Department: Client Services / Training & Implementation Employment Type: Full-Time Reports To: SVP of Operations Requirements: Required Qualifications: 3-5 years of experience with implantation training for end-users on healthcare
software
systems (EMR/EHR, practice management, or similar platforms). Strong knowledge of clinical and administrative workflows in physician offices or outpatient care settings. Excellent communication, presentation, and interpersonal skills, with the ability to engage in a variety of audiences. Comfort with leading virtual and in-person sessions, including one-on-one and group formats. Strong technical aptitude and ability to explain complex concepts to non-technical users. Self-motivated, organized, and able to manage multiple physician office relationships simultaneously. Willingness to adjust travel from a month-to-month basis for in-office training or go-lives as required. This
will
fluctuate on a month-to-month basis especially when first joining. Up to 75% travel. Qualifications: B.S. in health related, computer science, information systems, business administration. Background in healthcare, nursing, or medical office administration. Instructional design or adult learning certification or experience.
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The Custom Health/Healent, Software Implentation Specialist/Field Trainer Software Implementation Specialist/Field Trainer a highly active role in the successful application adoption and utilization of the Custom Health/Healent platform systems in physician office settings. This position is responsible for delivering comprehensive, hands-on training and support to clinical and administrative staff, ensuring they are confident and competent in using the software to enhance patient care and streamline workflows. The trainer is a product expert and a trusted liaison between Custom Health and its healthcare partners.
Key Responsibilities Conduct virtual and on-site training sessions for physician office staff on the Custom Health/Healent software, including technical onboarding support for new partners and providing ongoing education. Develop and deliver customized technical training plans based on practice needs, clinical workflows, and staff roles. Analyze data to determine the appropriate implementation such as leveraging alternate methods and procedures, changes in processing methods and practices, modification of data, or customization of the platform Provide post-training support and troubleshooting to reinforce learning and encourage system utilization. Consults with the client and internal experts throughout a discovery process to identify the scope of implementation – including workflow analysis, baselines, challenges, solutions, and project roadmap. Collaborate with implementation teams to ensure a smooth transition from installation to go-live. Gather feedback from users and relay enhancement opportunities or workflow barriers to internal teams. Create and maintain training materials such as guides, tip sheets, videos, and FAQs. Maintain detailed training records, documentation, and progress reports for each physician office. Stay up to date on product enhancements, system changes, and healthcare workflow trends. Success in this Role Means: Physician offices feel confident and support using the Custom Health/Healent systems adoption. Training delivery is consistent, clear, and aligned with Custom Health’s brand and values. Feedback from physician office users is consistently positive. Custom Health/Healent utilization and workflow adoption improve due to effective training. Operations: Department: Client Services / Training & Implementation Employment Type: Full-Time Reports To: SVP of Operations Requirements: Required Qualifications: 3-5 years of experience with implantation training for end-users on healthcare
software
systems (EMR/EHR, practice management, or similar platforms). Strong knowledge of clinical and administrative workflows in physician offices or outpatient care settings. Excellent communication, presentation, and interpersonal skills, with the ability to engage in a variety of audiences. Comfort with leading virtual and in-person sessions, including one-on-one and group formats. Strong technical aptitude and ability to explain complex concepts to non-technical users. Self-motivated, organized, and able to manage multiple physician office relationships simultaneously. Willingness to adjust travel from a month-to-month basis for in-office training or go-lives as required. This
will
fluctuate on a month-to-month basis especially when first joining. Up to 75% travel. Qualifications: B.S. in health related, computer science, information systems, business administration. Background in healthcare, nursing, or medical office administration. Instructional design or adult learning certification or experience.
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