Euromarket Designs Inc.
CB2 Team Leader, Customer Experience & Outreach
Euromarket Designs Inc., San Jose, California, United States, 95199
CB2 is transforming the perception of home design for today's modern consumer. Born out of Crate and Barrel, CB2 is committed to high-quality, sophisticated design at an approachable price. Located in downtown Chicago, CB2 offers an engaging, collaborative work environment.
If you're creative, team-spirited, and passionate about modern design, join us as a
Team Leader, Customer Experience & Outreach . Your upbeat attitude and ability to engage customers keep the sales floor energized and motivate Sales Associates. Under the guidance of the Assistant Store Leader, Design & Trade, you will lead your team to meet daily sales goals and exceed customer expectations. You'll monitor the sales floor, adjust staffing as needed, and ensure every customer receives personal attention. As a mentor, you'll coach and develop your team, encouraging them to meet sales targets and perform at their best. Providing constructive feedback and guidance, you'll groom Sales Associates for advancement. A day in the life as a Team Leader, Customer Experience & Outreach... Lead a designated functional team and manage associate workload in partnership with the Assistant Store Leader. Coach associates on performance and maintain a strong visible presence in the department. Partner with the Assistant Store Leader to train and develop associates in product knowledge, selling, customer service, operations, visual presentation, policies, and procedures. Stay informed about new store initiatives and communicate changes to the team to ensure smooth adoption. Promote and drive sales, maintaining awareness of current products in and out of stock. Review KPI results with the Assistant Store Leader to identify opportunities and implement corrective actions. Communicate regularly with the Assistant Store Leader to review business results, strategies, customer feedback, and associate performance. Ensure all customers receive gracious, quick, and efficient service by setting expectations and modeling behaviors. What you'll bring to the table... A sense of personal style with a discerning eye and passion for design and home furnishings. Strong communication and interpersonal skills. High school diploma/GED or equivalent. We'd love to hear from you if you have... At least 1 year of customer service or retail experience. Full-Time roles: Open availability to work flexible hours including weekdays, evenings, and weekends. Part-Time roles: Availability to work two or more weekend days (Friday, Saturday, and/or Sunday) and at least one weekday or evening. Minimum Starting Rate:
$20.70 per hour Up to:
$25.88 per hour Pay ranges will be adjusted upward as needed to comply with applicable state and local law. In addition to salary, associates may be eligible for bonuses, sales incentives, and long-term incentives depending on their role.
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Team Leader, Customer Experience & Outreach . Your upbeat attitude and ability to engage customers keep the sales floor energized and motivate Sales Associates. Under the guidance of the Assistant Store Leader, Design & Trade, you will lead your team to meet daily sales goals and exceed customer expectations. You'll monitor the sales floor, adjust staffing as needed, and ensure every customer receives personal attention. As a mentor, you'll coach and develop your team, encouraging them to meet sales targets and perform at their best. Providing constructive feedback and guidance, you'll groom Sales Associates for advancement. A day in the life as a Team Leader, Customer Experience & Outreach... Lead a designated functional team and manage associate workload in partnership with the Assistant Store Leader. Coach associates on performance and maintain a strong visible presence in the department. Partner with the Assistant Store Leader to train and develop associates in product knowledge, selling, customer service, operations, visual presentation, policies, and procedures. Stay informed about new store initiatives and communicate changes to the team to ensure smooth adoption. Promote and drive sales, maintaining awareness of current products in and out of stock. Review KPI results with the Assistant Store Leader to identify opportunities and implement corrective actions. Communicate regularly with the Assistant Store Leader to review business results, strategies, customer feedback, and associate performance. Ensure all customers receive gracious, quick, and efficient service by setting expectations and modeling behaviors. What you'll bring to the table... A sense of personal style with a discerning eye and passion for design and home furnishings. Strong communication and interpersonal skills. High school diploma/GED or equivalent. We'd love to hear from you if you have... At least 1 year of customer service or retail experience. Full-Time roles: Open availability to work flexible hours including weekdays, evenings, and weekends. Part-Time roles: Availability to work two or more weekend days (Friday, Saturday, and/or Sunday) and at least one weekday or evening. Minimum Starting Rate:
$20.70 per hour Up to:
$25.88 per hour Pay ranges will be adjusted upward as needed to comply with applicable state and local law. In addition to salary, associates may be eligible for bonuses, sales incentives, and long-term incentives depending on their role.
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