Senior/ Project Manager (Ref 26151)

Responsibilities Project Management and Delivery • Ensure smooth delivery/execution of projects • Manage customer escalations • Prevent projects from remaining in a RED state for more than 2 weeks by developing strategies to turn red accounts to amber/green Financial Performance • Achieve revenue, margin, and booking targets • Create plans to build, manage, and burn backlog • Accurately forecast monthly and quarterly project-level revenue and margins Customer Relationship Management • Drive strategies to upsell continuous development services to existing customers • Assist sales in new deals by presenting continuous development value propositions • Ensure customer satisfaction during the project period • Actively participate in Project SteerCo meetings Resource Planning and Management • Ensure the availability of resources/capacity and skills/expertise for projects • Collaborate with the Head (Software) to hire or redirect additional resources when necessary Operational Compliance • Adhere to operational processes such as timesheets, expenses, and project reporting • Ensure teams fully understand organizational, regional, and product-level goals and strategies Deal and Contract Management • Ensure proper deal estimations considering functional requirements, project risks, and resource needs • Safeguard contracts during the sales process, statement of work, and change requests Leadership and Collaboration • Provide leadership to local teams • Act as an interface between local teams, continuous development management, and other local functions such as Admin, HR, IT, etc. • Work effectively with the Head (Software) to drive strategies, initiatives, and operational metrics/KPIs Requirements • A minimum of 10 years project delivery or product implementation experience and at least 5 of those leading project teams to deliver projects that are more than S$8M in value. • Knowledgeable in contracts such as statement of work, master service agreement, etc. • Skilled in different styles of delivery and selecting the best fit for the team, project and client • Effective communication, presentation and negotiation skills Licence no: 12C6060

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