Intuit Inc.
Intuit's Trust and Safety team is transforming the industry with a suite of high-touch professional services powered by data-driven, technology-led operations with a distributed professional workforce. Support Intuit's mission to power prosperity worldwide by ensuring customer trust and safety through proactive risk mitigation, secure platforms, and ethical practices that protect our users and maintain the integrity of our products and services.
We are seeking an experienced and collaborative Trust and Safety Enablement Business Systems Analyst to help define and drive implementing new platform features and transform Trust and Safety into a world class, service-centric organization.
During your time with us, you’ll partner with fraud teams and cross functional teams, and provide thought leadership to operationalize and enhance our Fraud Investigation capabilities.
Responsibilities
Collaborate with a team of top engineers, designers, investigators, analysts and Trust and Safety business partners to align and define long term capability strategies that align with our goals. Develop capabilities roadmaps and define end to end system requirements to solve the greatest needs, including data integrations across various internal and 3rd party platforms. Provide requirements for partner scrum teams as well as drive prioritization and approach of end to end execution across all internal and external partners. Gather end user feedback and incorporate back into solution design and development. Ensure data within and across systems is available for timely performance analysis of systems and processes to assist with business decisions. Evaluate application system functionality and efficiency, identify gaps, and measure solution impact to business operations/strategy. Partner with business leaders to gather business insights, understand business problems to solve key customer pain points. Work with key stakeholders to identify and evaluate key success metrics. Contribute to the definition of Minimum Viable Product (MVP) experiences, create learning plans, quickly test, measure, and iterate based on outcomes. Create visibility in partnership with business leaders into long term roadmaps, progress, demo’s, and KPI’s through group share outs and stakeholder updates. BS or MS in Computer Science, Engineering, Information Systems or related field. 3+ years of experience in technical BSA or product management role. 2+ years operational experience and strong aptitude in all aspects of operations—leading people, process, and technology. Experience with fraud investigation systems and tools a plus Hands on experience building a service quality program. Strong analytical skills and data driven mindset--ability to identify key metrics and use data insights to drive business priorities, identify opportunities, and implement solutions. Strong technical aptitude required—software/services development experience a plus, along with integrating data across various platforms. Experience building and driving a durable roadmap (1-3 year outlooks) and ability to decompose it into requirements across enterprise platforms and operational processes. Ability to balance short and long term solutions and relentlessly prioritize the most critical work. Skilled at creating compelling business cases and comfortable navigating large and complex organizations to influence and gain stakeholder buy-in. Results-focused with an aptitude for handling multiple and changing priorities efficiently and effectively. Outstanding communication (written/verbal), presentation and facilitation skills-can effectively frame technical discussions to a non-technical audience with high impact. Deep customer empathy (internal/external) and curiosity.
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Collaborate with a team of top engineers, designers, investigators, analysts and Trust and Safety business partners to align and define long term capability strategies that align with our goals. Develop capabilities roadmaps and define end to end system requirements to solve the greatest needs, including data integrations across various internal and 3rd party platforms. Provide requirements for partner scrum teams as well as drive prioritization and approach of end to end execution across all internal and external partners. Gather end user feedback and incorporate back into solution design and development. Ensure data within and across systems is available for timely performance analysis of systems and processes to assist with business decisions. Evaluate application system functionality and efficiency, identify gaps, and measure solution impact to business operations/strategy. Partner with business leaders to gather business insights, understand business problems to solve key customer pain points. Work with key stakeholders to identify and evaluate key success metrics. Contribute to the definition of Minimum Viable Product (MVP) experiences, create learning plans, quickly test, measure, and iterate based on outcomes. Create visibility in partnership with business leaders into long term roadmaps, progress, demo’s, and KPI’s through group share outs and stakeholder updates. BS or MS in Computer Science, Engineering, Information Systems or related field. 3+ years of experience in technical BSA or product management role. 2+ years operational experience and strong aptitude in all aspects of operations—leading people, process, and technology. Experience with fraud investigation systems and tools a plus Hands on experience building a service quality program. Strong analytical skills and data driven mindset--ability to identify key metrics and use data insights to drive business priorities, identify opportunities, and implement solutions. Strong technical aptitude required—software/services development experience a plus, along with integrating data across various platforms. Experience building and driving a durable roadmap (1-3 year outlooks) and ability to decompose it into requirements across enterprise platforms and operational processes. Ability to balance short and long term solutions and relentlessly prioritize the most critical work. Skilled at creating compelling business cases and comfortable navigating large and complex organizations to influence and gain stakeholder buy-in. Results-focused with an aptitude for handling multiple and changing priorities efficiently and effectively. Outstanding communication (written/verbal), presentation and facilitation skills-can effectively frame technical discussions to a non-technical audience with high impact. Deep customer empathy (internal/external) and curiosity.
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