IDR Healthcare
IDR is seeking a
Help Desk Analyst 1
to join one of our top clients in
Conyers, Georgia . This role is perfect for a bilingual (Spanish/English) professional with a knack for problem-solving and a passion for customer service. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please apply today!
Position Overview/Responsibilities for the Help Desk Analyst 1:
Provide technical assistance to both internal and external customers for tier one issues in a high-volume call center environment Troubleshoot hardware, software, and connectivity issues Monitor ticket queues, assign tickets to appropriate internal and external support staff, and escalate tickets until resolved Answer user inquiries regarding computer software or hardware operation to resolve problems Required Skills for Help Desk Analyst 1:
Bilingual in Spanish and English Minimum of six months of experience handling customer questions, complaints, and/or providing information in a call center environment Experience as a Helpdesk Technician with hands-on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10, and Active Directory Experience installing and performing minor repairs to hardware, software, or peripheral equipment What's in it for you?
Competitive compensation package Full Benefits; Medical, Vision, Dental, and more! Opportunity to get in with an industry-leading organization Close-knit and team-oriented culture Why IDR?
25+ Years of Proven Industry Experience in 4 major markets Employee Stock Ownership Program Medical, Dental, Vision, and Life Insurance Clearly Rated's Best of Staffing® Client and Talent Award winner 12 years in a row
Help Desk Analyst 1
to join one of our top clients in
Conyers, Georgia . This role is perfect for a bilingual (Spanish/English) professional with a knack for problem-solving and a passion for customer service. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please apply today!
Position Overview/Responsibilities for the Help Desk Analyst 1:
Provide technical assistance to both internal and external customers for tier one issues in a high-volume call center environment Troubleshoot hardware, software, and connectivity issues Monitor ticket queues, assign tickets to appropriate internal and external support staff, and escalate tickets until resolved Answer user inquiries regarding computer software or hardware operation to resolve problems Required Skills for Help Desk Analyst 1:
Bilingual in Spanish and English Minimum of six months of experience handling customer questions, complaints, and/or providing information in a call center environment Experience as a Helpdesk Technician with hands-on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10, and Active Directory Experience installing and performing minor repairs to hardware, software, or peripheral equipment What's in it for you?
Competitive compensation package Full Benefits; Medical, Vision, Dental, and more! Opportunity to get in with an industry-leading organization Close-knit and team-oriented culture Why IDR?
25+ Years of Proven Industry Experience in 4 major markets Employee Stock Ownership Program Medical, Dental, Vision, and Life Insurance Clearly Rated's Best of Staffing® Client and Talent Award winner 12 years in a row