DescriptionLooking for a career where you love what you do and who you do it with? You're in the right place.Healthcare here is different - we're locally owned and led by our physicians, and all decisions are always made right here in Central Iowa.By working at The Iowa Clinic, you'll get to make a difference while seeing a difference in our workplace. Because as one clinic dedicated to exceptional care, we're committed to exceeding expectations, showing compassion and collaborating to provide the kind of care most of us got into this business to deliver in the first place.Think you've got what it takes to join our TIC team? Keep reading...The ideal candidate will respond to various questions or concerns about patient medical bills via incoming and outbound phone calls, emails and live chats. This role uses systems to research accounts, explain charges, and resolve disputes. Strong conflict-resolution skills, attention to detail, and empathy are essential.A day in the life...Wondering what a day in the life of a Patient Accounts Representative at The Iowa Clinic might look like?Job Duties and Responsibilities:Handle high-volume inbound/outbound calls, emails, and chats to address billing questions and collect paymentsResearch patient accounts in practice management and payer portals; verify benefits and explain chargesProcess and post payments, refunds, and adjustments; generate and send itemized statementsNegotiate payment plans, de-escalate conflicts, and resolve disputes on first contactDocument all interactions, payment agreements, and account updates promptlyMonitor collection queues and aging reports; follow up on pending tasksEnsure HIPAA and billing regulation compliance; flag and escalate coding or insurance errorsCollaborate with insurance, clinical, and revenue cycle teams on complex casesKnowledge, Skills and Abilities Required:Demonstrate ability to effectively communicate both orally and in writing.Must be proficient in Microsoft applications including Word, Excel, Outlook, etc. in addition to keyboarding and 10-key.Requires organizational and self-motivational skills with ability to prioritize and manage multiple tasks.Ability to manage patient phone calls and billing inquiries from a multi-line phone system.Demonstrate patience and understanding to ensure customer satisfaction.Ability to remain calm in stressful situations and focused amid constant interruptions in a fast-paced environment.Excellent attention to detail with a focus on accuracy and quality.Note: This position is fully onsite, primarily focused on taking inbound calls in a fast-paced, non-patient setting. Set hours are from 8:00 a.m. to 4:30 p.m., with occasional overtime.This job might be for you if...Minimum Job QualificationsEducation: High school diploma or equivalent. Licensure/Certification: None. Work Experience: Minimum 2 years' previous experience working in a medical office or billing environment with healthcare billing, insurance, or patient collections required. Awareness of medical terminology required. Bonus points if...You love exceeding people's expectations while primarily being on the phoneYou enjoy having fun where you workFinding meaningful connections is what you live forKnow someone else who might be a great fit for this role? Share it with them!What's in it for youOne of the best 401(k) programs in central Iowa, including employer match and profit sharingEmployee incentives to share in the Clinic's successGenerous PTO accrualsand paid holidaysHealth, dental and vision insuranceQuarterly volunteer opportunities through a variety of local nonprofitsTraining and development programsOpportunities to have fun with your colleagues, including TIC night at the Iowa Cubs, employee appreciation tailgate party, Adventureland day, State Fair tickets, annual holiday party, drive-in movie night... we could go on and onMonthly departmental celebrations, jeans days and clinic-wide competitionsEmployee rewards and recognition programHealth and wellness program with up to $350/year in incentivesEmployee feedback surveysAll employee meetings, team huddles and transparent communication
The Iowa Clinic