American Signature Furniture
Description
At American Signature Inc., we believe that everyone deserves a beautifully furnished home. Every day, our customers begin their journey towards personal style, and it is our mission to make their furniture shopping experience enjoyable and effortless. As a Customer Service Specialist, you play a vital role in helping us achieve that goal. You will assist customers by answering questions, confirming orders, scheduling deliveries, and providing updates on order status. You are also responsible for coordinating all office operations to ensure smooth functioning.
Why you should consider joining our team:
- Become part of a historic, family-owned business that has been enriching lives for over 70 years.
- Enjoy comprehensive medical, dental, and vision benefits, along with a 401K plan.
- Experience growth opportunities as we encourage team members to pursue more challenging roles throughout their careers.
- Benefit from employee discounts at our affiliate brands including Value City Furniture, American Signature Furniture, DSW, and American Eagle Outfitters.
What your day will include:
- Embody our core values: Serve Others and Own It.
- Contribute to a positive and energetic working environment.
- Engage with customers frequently via phone.
- Collaborate with team members to ensure seamless transactions and excellent in-home delivery service.
- Cultivate strong relationships with customers, whether they shop in-store or online.
- Listen attentively to customer needs and offer suitable options.
Key attributes for your success:
- A high school diploma or GED; or a combination of education and experience.
- The ability to read, write, and comprehend basic instructions, short correspondence, and memos.
- Strong phone skills with a proven track record of effectively handling customer calls.
- A commitment to serving others and prioritizing team goals.
- An owner's mindset, taking responsibility for all aspects within your role.
- A proactive approach, with the ability to identify and resolve problems independently.