Customer Service Team Leader

At American Signature Inc., we believe everyone deserves a beautifully furnished life. Since 1948, we’ve been dedicated to helping families create homes filled with the furniture they love. With over 125 family-owned stores, our team atmosphere is friendly and supportive, making us a true family business.

As a Customer Service Team Leader , you play a crucial role in our success. You will drive individual and team goals while creating a positive experience for our customers. Here’s why joining our team is an opportunity you won't want to miss:

• A chance to be part of a historic, family-owned company that has been furnishing homes for more than 70 years.
• Comprehensive medical, dental, and vision benefits along with a 401K plan.
• Growth opportunities encouraging development into more challenging roles in your career.
• Employee discounts at our affiliate brands including Value City Furniture, American Signature Furniture, DSW, and American Eagle Outfitters.

What your day will look like:

• Your main responsibility will be supporting the Home Furnishings Consultant (HFC) and/or Selling Assistant, ensuring procedures are followed with a friendly, courteous, and professional attitude.
• Participate in sales meetings and collaborate with team members.
• Discuss payment options with customers, including financing.
• Use our POS system to access orders and generate customer invoices.
• Work closely with customers to determine their optimal delivery dates.
• Address any delivery date issues, collaborating with HFC or Selling Assistant.
• Assist uncertain customers in exploring alternatives with management support.
• Confirm delivery details with customers and coordinate with the Warehouse team.
• Partner with management to resolve issues that arise.
• Adhere to established office standards, store policies, and procedures effectively.

What will help you succeed:

• Minimum High School Diploma or equivalent.
• 1-3 years of office experience in a retail environment, preferably in furniture.
• Prior experience in customer service, ideally in a retail store or call center setting.
• Excellent problem-solving abilities with a proactive approach to resolving customer issues.
• Strong customer service orientation with a passion for exceeding customer expectations.
• Ability to effectively lead and motivate others in similar roles.
• Outstanding interpersonal and written communication skills.
• Solid organization and follow-through abilities.
• A pleasant, courteous, and professional demeanor.
• A true team player.