Kalnin Ventures LLC
Description
JOB SUMMARY
This internal-facing IT support role is responsible for installing, maintaining, and troubleshooting user systems, cloud-based workspaces, and device management platforms. Under limited supervision, the Support Engineer II plays a key role in supporting end users across multiple sites, including remote workforce environments. This role requires proficiency with Microsoft Intune, AWS Workspaces, and endpoint management systems.
Required Skills
JOB SUMMARY
This internal-facing IT support role is responsible for installing, maintaining, and troubleshooting user systems, cloud-based workspaces, and device management platforms. Under limited supervision, the Support Engineer II plays a key role in supporting end users across multiple sites, including remote workforce environments. This role requires proficiency with Microsoft Intune, AWS Workspaces, and endpoint management systems.
- Provide day-to-day support for endpoint systems, including laptops, desktops, and virtual workspaces
- Configure, deploy, and troubleshoot AWS Workspaces for remote and hybrid users.
- Deploy and manage devices through Microsoft Intune, including policy enforcement, app deployment, and compliance troubleshooting.
- Resolve Tier 1 and Tier 2 incidents related to user devices, software, and network connectivity.
- Train users in new hardware, software, and systems deployments.
- Maintain and update documentation including user instructions, asset inventory, and service logs.
- Monitor hardware and software inventory and perform lifecycle management tasks.
- Install and maintain end-user hardware, peripherals, and approved software packages
- Collaborate with other IT staff on the rollout of enterprise systems and tools.
- Assist in project implementation activities across infrastructure and client services initiatives.
- Conduct preventive maintenance and perform health checks on systems and services.
- Support remote troubleshooting via remote assistance tools and participate in on-site support as needed.
- Stay current on developments in enterprise IT tools and best practices.
- Experience with AWS Workspaces setup and lifecycle management.
- Proficient in Microsoft Intune, including device onboarding, policy management, and reporting.
- Familiarity with Microsoft 365, Windows 11, and basic networking principles.
- Ability to diagnose and resolve a broad range of hardware and software issues.
- Experience with general office equipment and tools including computers, printers, mobile devices, and teleconferencing systems.
- Strong customer service skills and ability to communicate technical topics to non-technical users.
- Experience with ticketing systems and ITIL-aligned support processes.
- Record-keeping and documentation accuracy.
- Associate or bachelor's degree in information technology or related field preferred.
- Relevant certifications (e.g., CompTIA A+, Microsoft 365, Azure, or AWS) strongly desired
- This position is located at BKV's headquarters in Denver, Colorado. Candidate must be able to work 4 days of the week in the Denver office.
- Must be available for occasional travel (1-2 times per year) to locations such as Fort Worth, TX or Pennsylvania.
- The role may involve after-hours support during critical issues or project deployments.
- This position is non-exempt and eligible for overtime.
- Hourly rate range is $26.93 per hour to $44.24 per hour (or $56,000 to $92,000 annually).
Required Skills