Atlantic Coast Mortgage, LLC
Our team is redefining the industry - and creating a culture of excellence.
Founded in 2011, Atlantic Coast Mortgage embodies a people-first culture rooted in commitment, character, and innovation. What began as a small team has grown into a thriving organization where our people remain the driving force behind our mission to redefine the mortgage industry. We believe individuals do their best work in an environment designed for success-and we're proud to be recognized by The Washington Post as a Top Workplace. As we continue to grow, we're not just hiring employees-we're looking for driven, energetic, and creative problem-solvers. If that sounds like you, and you're ready to build your career with a company committed to making meaningful change in our industry, we'd love to connect.
Summary:
We are looking for a Mortgage Loan Servicing Specialist to join our servicing team at our headquarters in Fairfax, VA. The Loan Servicing Specialist plays a crucial role in managing and maintaining smooth and accurate processing of loan servicing activities.
Essential Duties:
Founded in 2011, Atlantic Coast Mortgage embodies a people-first culture rooted in commitment, character, and innovation. What began as a small team has grown into a thriving organization where our people remain the driving force behind our mission to redefine the mortgage industry. We believe individuals do their best work in an environment designed for success-and we're proud to be recognized by The Washington Post as a Top Workplace. As we continue to grow, we're not just hiring employees-we're looking for driven, energetic, and creative problem-solvers. If that sounds like you, and you're ready to build your career with a company committed to making meaningful change in our industry, we'd love to connect.
Summary:
We are looking for a Mortgage Loan Servicing Specialist to join our servicing team at our headquarters in Fairfax, VA. The Loan Servicing Specialist plays a crucial role in managing and maintaining smooth and accurate processing of loan servicing activities.
Essential Duties:
- Interact across departments to promote a better customer experience throughout the servicing process
- Process borrower payments
- Process FHA Transfers, PMI Transfers, and Flood Certificate Transfers
- Reconcile purchase advices and interact with investors accordingly
- Process insurance mail
- Process escrow disbursements for taxes and insurance
- Show excellent customer service, handling inbound phone calls and emails from customers
- Provide necessary mortgagor loan data and/or documents to subservicer
- Support the Accounting department with remittance reconciliation research
- Maintain knowledge of industry regulations and guidelines
- Experience in mortgage servicing and banking operations is recommended
- Strong customer service background
- Detail-oriented with the ability to analyze information
- Excellent written and oral communication
- Proficiency in Microsoft Office with a focus on Excel