Atlantic Coast Mortgage
Mortgage Loan Servicing Specialist
We are looking for a Mortgage Loan Servicing Specialist to join our servicing team at our headquarters in Fairfax, VA. The Loan Servicing Specialist plays a crucial role in managing and maintaining smooth and accurate processing of loan servicing activities. Essential Duties: Interact across departments to promote a better customer experience throughout the servicing process Process borrower payments Process FHA Transfers, PMI Transfers, and Flood Certificate Transfers Reconcile purchase advices and interact with investors accordingly Process insurance mail Process escrow disbursements for taxes and insurance Show excellent customer service, handling inbound phone calls and emails from customers Provide necessary mortgagor loan data and/or documents to subservicer Support the Accounting department with remittance reconciliation research Maintain knowledge of industry regulations and guidelines Knowledge and Skills: Experience in mortgage servicing and banking operations is recommended Strong customer service background Detail-oriented with the ability to analyze information Excellent written and oral communication Proficiency in Microsoft Office with a focus on Excel
We are looking for a Mortgage Loan Servicing Specialist to join our servicing team at our headquarters in Fairfax, VA. The Loan Servicing Specialist plays a crucial role in managing and maintaining smooth and accurate processing of loan servicing activities. Essential Duties: Interact across departments to promote a better customer experience throughout the servicing process Process borrower payments Process FHA Transfers, PMI Transfers, and Flood Certificate Transfers Reconcile purchase advices and interact with investors accordingly Process insurance mail Process escrow disbursements for taxes and insurance Show excellent customer service, handling inbound phone calls and emails from customers Provide necessary mortgagor loan data and/or documents to subservicer Support the Accounting department with remittance reconciliation research Maintain knowledge of industry regulations and guidelines Knowledge and Skills: Experience in mortgage servicing and banking operations is recommended Strong customer service background Detail-oriented with the ability to analyze information Excellent written and oral communication Proficiency in Microsoft Office with a focus on Excel