PetIQ
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This position is responsible for processing Customer Performance deductions; to include research, customer contact, chargeback, follow-up and collection. This position will also back-up cash application and will assist with Customer Program deductions for processing; to include tracking, coding and resolution.
Roles & Responsibilities
- Processing customer performance deductions
- Back up cash application
- Processing customer program deductions
- Projects and other duties as assigned
- Research and validate customer performance deductions
- Create credit memo if valid
- Chargeback and collect from customer if not valid
- Pull information from customer website
- Gather information from other departments
- Learn the cash application process
- Understand the deductions process
- Cover the cash application duties when staff is out
- Maintain Customer Program tracking spreadsheet
- Logging each Customer Program deduction
- Recording deduction on spreadsheet for appropriate deal sheet
- Listing status of deduction
- Emailing Sales personnel to create Trade Form or clarify which deal sheet to use
- Coding each Customer Program deduction
- Knowledge of basic accounting principles and terminology.
- Knowledge of telephone and business etiquette.
- Knowledge of basic PC and telephone system operations.
- Skill on 10-key and personal computer and/or computer terminal keyboard.
- Skill in operating office machinery, such as copier, facsimile, adding machine, and telephone.
- Skill in math basics, accounting procedures and analysis.
- Ability to use good situational judgment in making decisions and problem solving.
- Ability to pay attention to details in work.
- Ability to produce accurate work.
- Ability to communicate verbally in a professional manner with visitors, co-workers, customers and executive management.
- Ability to effectively function as a team player.
- Ability to maintain confidentiality.
- High school diploma, or general education degree (GED), business school or some college preferred
- One (1) year experience as a bookkeeper or accounting assistant.
- An equivalent combination of education and experience.
- Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
- Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
PetIQ provides convenient and affordable pet health and wellness products and veterinary services to pets and their families through retail and ecommerce channels across the country.
We are advocates for pet parents, because we believe that all pet parents should be able to provide necessary care that enhances the lives of their pets.
Why join the PetIQ Team?
- Mission-Driven Impact: Join a team dedicated to helping pets live their best lives by providing affordable, innovative veterinary solutions.
- Innovative Culture: Be part of a company that challenges industry norms with creative and resourceful solutions.
- Collaborative Excellence: Thrive in an environment that values continuous improvement, high standards, and teamwork.
- Humble & Hungry Spirit: Work alongside passionate professionals committed to making a real difference in pet care.
PetIQ is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, creed, national origin, ancestry, citizenship status, age, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender, gender identity, gender expression, sexual orientation, marital status, familial status, domestic partnership or civil union status, military or veteran status, disability, medical condition, genetic information, or any other characteristic protected by federal, state, or local law.
We believe in providing equal opportunities for all qualified individuals and strive to create a work environment free from discrimination, harassment, and retaliation. If you require a reasonable accommodation during the application or employment process, please contact
By submitting this application, I certify that my answers are true and complete to the best of my knowledge. If this application leads to employment, I understand that false or misleading information in my application or interview may result in my release.
Seniority level
Seniority level
Entry level
Employment type
Employment type
Full-time
Job function
Job function
Accounting/Auditing and Finance-
Industries
Manufacturing
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