Billing/Case Management Specialist - Medication-Assisted Recovery (MAR)

Job Type Part-timeDescriptionJob Title: Billing/Case Management Specialist- Medication-Assisted Recovery (MAR)Department: Substance Use Treatment ServicesReports to: Program directorJob Type: Part-Time (15-20 hours/week), Hourly, Non-Exempt Job Location: Chicago, IL Salary Range: $16.50-$18 an hour Rincon - Building Spaces, Restoring Communities- Who we are:What began as a small clinic established by young community leaders on the West Side of Chicago in 1972 has grown into one of the largest providers of high-quality and culturally competent services focusing on counseling and crisis intervention services, substance use prevention and treatment, violence prevention, education, case management, community and family services. We are dedicated to rendering compassionate and effective programs to promote the quality of life by catalyzing to advocate, educate and empower individuals and their families. Position Description - What the Role Entails:The MAR Program is seeking a highly organized and detail-oriented Billing/Case Management Specialist to support accurate and timely insurance billing through ongoing patient eligibility verification and coordination with our billing department. This role is essential in ensuring continuous patient insurance coverage and avoiding reimbursement gaps, ultimately strengthening service delivery and sustainability of the program. Company Culture - Do Our Values Speak to You?At Rincon, our commitment to mutual respect, inclusivity, and diversity is woven into the structure of all that we do. We value: Dedication- Embodying effective and transparent leadership and quality client care. Education - Preventative programming and clinical services based on industry standards, competence and outreach.Accountability - Consistent service delivery, measurable success, and sensible financial management.Advocacy - Empowerment, reduction of treatment stigma, and relationship building with partners.Compassion - Embracing culturally diverse communities and equality through sensitivity to individual needs.With these values in mind, we promote a culture that fosters professional development and agency success. Many of our employees span an extended tenure, and we pride ourselves on developing dedicated and supported team members.Areas of Accountability - What you will be doing:Verify insurance eligibility for all MAR patients regularly and proactively. Communicate with the billing department weekly and as needed to review denials, errors, and billing rejections. Track, follow up, and document all issues related to lapses or changes in insurance coverage. Meet with MAR patients (virtually or in-person) to assist with insurance redetermination or coverage updates. Coordinate with state systems and MCOs to help resolve Medicaid or Medicare coverage problems. Provide updates and reports to the Program Director and billing department regarding eligibility status trends and issues. Advocate for patients to maintain uninterrupted access to care and help them navigate insurance-related issues. All other duties as assigned. Rincon Rewards & Benefits- How we value you:Health insurance Dental & Vision insuranceLife insurance Short- and Long-Term Disability Insurance 403(b) Retirement PlanGenerous PTO (Paid time off)- Accrue up to 21 days in Year 1, some PTO carryover allowable. Employee Assistance Program Professional Development Opportunities Employment may qualify for the Public Service Loan Forgiveness Program (PSLF)Certain employees may qualify for City of Chicago commuter transit benefitsRincon's Work Environment - What to expect:In person role: based at the Grand location with remote capabilities for patient follow-up. Office-based and virtual interactions with patients, billing staff, and leadership. Collaborative, fast-paced, mission-driven environment focused on patient-centered care. Schedule:Monday-Friday. 9am-1pm Language:Bilingual (English/Spanish) is preferred.RINCON FAMILY SERVICES IS AN EQUAL OPPORTUNITY EMPLOYERRequirementsThe Knowledge and Expertise that Matters Most - What you bring to the Role:Understanding of the Illinois Medicaid system, Medicare, and MCOs. Ability to conduct basic billing reconciliation tasks in cooperation with internal teams. Excellent customer service, problem-solving, and follow-through skills. Cultural humility and sensitivity in dealing with diverse populations. Commitment to ensuring high-quality service and compliance with funding and reimbursement requirements. Position Qualifications - What is required to Perform the Role:High school diploma or equivalent required; Associate's degree or higher preferred. At least one year of experience in billing, insurance verification, or case management. Knowledge of Medicaid, Medicare, and MCO eligibility systems is required. Experience working with vulnerable or underserved populations preferred. Strong interpersonal and communication skills. Salary Description $16.50-$18 an hour