Lowe's
About Lowe's
Lowe's is a FORTUNE 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts, and providing disaster relief to communities in need.
About Lowe's India
Lowe's India, the Global Capability Center of Lowe's Companies Inc., is a hub for driving our technology, business, analytics, and shared services strategy. With over 4,500 associates, it powers innovations across omnichannel retail, AI/ML, enterprise architecture, supply chain, and customer experience.
About the Team
The Customer Insights team leverages data and analytics to provide strategic insights regarding our customer and competitive landscape, ultimately driving effective market strategies for Lowe's. The team collaborates closely with various key functions across the business, delivering insights and recommendations across different business areas. We track, report, and analyze various customer and market-related metrics to generate actionable insights on key customer segments and product categories, thus informing an effective Go To Market Strategy.
Job Summary:
We are looking for a passionate individual to report, analyze, and provide valuable insights on Customer Experience at Lowe's across various selling channels, customer segments, and product categories. You will apply analytical methods to combine internal and external data to uncover trends in Customer Experience Metrics and their driving factors. In this role, you will transform business questions into data analysis, derive actionable results for decision making, and coordinate with cross-functional teams for project continuity and strategic alignment.
Core Responsibilities:
Analyze customer feedback, LTR, and NPS data to identify in-market trends and areas for enhancing customer experience.
Collaborate with our US team to define reporting and analysis needs, building methodologies that yield actionable insights on Experience Metrics.
Identify and apply appropriate analysis techniques such as segmentation, Bayesian networks, and factor analysis to uncover key customer trends.
Synthesize diverse data sources to develop compelling stories and trends that inform strategic decisions across the organization.
Leverage available information to provide holistic insights on Customer Experience trends and strategies.
Work with data operations teams to improve data capabilities and tools for easier accessibility to data and BI for the broader organization.
Qualifications:
Experience:
3-5 years of hands-on experience in Customer Experience Analytics, Customer Insights, or related fields. Education:
Master’s degree in Economics, Statistics, Analytics, or an MBA in Marketing. Required Skills: Hands-on experience with SQL, Teradata, Hadoop, and Python. Ability to build statistical/mathematical models and conduct multivariate analysis. Consulting skills that impact business decisions through analytics and research. Experience in creating executive-level presentations that convey impactful stories. Excellent communication skills to engage people from diverse backgrounds. Desired Skills: Experience working with text data and familiarity with Customer Experience or Voice of Customer Metrics. Knowledge of the retail industry and its key concepts. Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
3-5 years of hands-on experience in Customer Experience Analytics, Customer Insights, or related fields. Education:
Master’s degree in Economics, Statistics, Analytics, or an MBA in Marketing. Required Skills: Hands-on experience with SQL, Teradata, Hadoop, and Python. Ability to build statistical/mathematical models and conduct multivariate analysis. Consulting skills that impact business decisions through analytics and research. Experience in creating executive-level presentations that convey impactful stories. Excellent communication skills to engage people from diverse backgrounds. Desired Skills: Experience working with text data and familiarity with Customer Experience or Voice of Customer Metrics. Knowledge of the retail industry and its key concepts. Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.