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Job DescriptionJob Description
Technical Support Specialist – Starting pay: $19.00/hour + Benefits – Plano, TX US
The Role
Wasp Barcode Technologies is looking for a Technical Support Specialist to join our team in Plano, TX.
As a Technical Support Specialist at Wasp Barcode Technologies, you’ll support our customers by providing clear, effective solutions to a wide range of technical issues. You’ll work on a small, collaborative team dedicated to making business easier for our clients.
Key Responsibilities
Provide technical support via phone and email
Troubleshoot software and hardware issues
Guide customers through product integration
Document reported issues and resolutions
Contribute to our knowledge base and FAQs
Work with other team members to solve complex problems
Share customer feedback with product teams to help improve our solutions
About Our Company
Wasp Barcode Technologies delivers barcode-based tracking solutions that simplify operations. Our products include inventory and asset management software, barcode scanners, printers, and more. We’re committed to making business operations smoother for companies of all sizes.
Our team is small but mighty, and our customer satisfaction scores prove it. We pride ourselves on excellent support and creating a positive experience for every client.
The Benefits
Full-time, in-office role (not remote or hybrid)
Location: 3001 Summit Ave., Suite 400, Plano, TX 75074
Monday to Friday, no nights, weekends, or on-call work
Health benefits start on day one
Medical, dental, vision, 401(k) match
Paid holidays, vacation, and sick time
The Person
We’re looking for someone who:
Has at least 2 years of experience solving technical problems
Brings strong customer service and communication skills
Is comfortable with PC programs like Word, Excel, and email tools
Can work independently and manage their time well
Is eager to learn new software and systems
Enjoys helping others and takes pride in clear, helpful communication
Has experience in B2B software support (, not required)
If this sounds like the right fit for you, we’d love to hear from you. Apply today and help us keep making business easier for everyone!
Technical Support Specialist – Starting pay: $19.00/hour + Benefits – Plano, TX US
The Role
Wasp Barcode Technologies is looking for a Technical Support Specialist to join our team in Plano, TX.
As a Technical Support Specialist at Wasp Barcode Technologies, you’ll support our customers by providing clear, effective solutions to a wide range of technical issues. You’ll work on a small, collaborative team dedicated to making business easier for our clients.
Key Responsibilities
Provide technical support via phone and email
Troubleshoot software and hardware issues
Guide customers through product integration
Document reported issues and resolutions
Contribute to our knowledge base and FAQs
Work with other team members to solve complex problems
Share customer feedback with product teams to help improve our solutions
About Our Company
Wasp Barcode Technologies delivers barcode-based tracking solutions that simplify operations. Our products include inventory and asset management software, barcode scanners, printers, and more. We’re committed to making business operations smoother for companies of all sizes.
Our team is small but mighty, and our customer satisfaction scores prove it. We pride ourselves on excellent support and creating a positive experience for every client.
The Benefits
Full-time, in-office role (not remote or hybrid)
Location: 3001 Summit Ave., Suite 400, Plano, TX 75074
Monday to Friday, no nights, weekends, or on-call work
Health benefits start on day one
Medical, dental, vision, 401(k) match
Paid holidays, vacation, and sick time
The Person
We’re looking for someone who:
Has at least 2 years of experience solving technical problems
Brings strong customer service and communication skills
Is comfortable with PC programs like Word, Excel, and email tools
Can work independently and manage their time well
Is eager to learn new software and systems
Enjoys helping others and takes pride in clear, helpful communication
Has experience in B2B software support (, not required)
If this sounds like the right fit for you, we’d love to hear from you. Apply today and help us keep making business easier for everyone!