ZipRecruiter
Bilingual Customer Service Representative - Hybrid Work Schedule
ZipRecruiter, Meriden, Connecticut, us, 06451
Job DescriptionJob Description
Job Summary
The primary purpose of the
Bilingual
Customer Service Representative I
is to resolve all borrower inquiries on current mortgage loans received either via inbound/outbound calls.
Hybrid Work Schedule : Monday - Friday 8:30 a.m. - 5:00 p.m./EST with 1 Saturday per month required, Monday & Friday work from home
Essential Duties and Responsibilities
Bilingual fluency is English and Spanish
Responds to borrower inbound calls concerning their account, ensuring high quality service, adhering to productivity, and regulatory requirements. Researches customer issues and works towards resolution when needed. Updates servicing system with relevant notes/comments.
Prioritizes the needs of the business, completing assigned outbound calls as inbound call volume permits.
Completes follow-up tasks to ensure customer satisfaction and resolution.
Miscellaneous duties as assigned.
Position Requirements
Education
High school diploma or equivalent required
Experience
General call center experience
Experience with loan servicing a plus
Functional/Technical Skills
Strong customer service skills
Ability to problem-solving
Ability to work in a fast-paced environment
Ability to multi-task and manage time effectively
Experience working with Microsoft Windows applications
Benefits Our benefits package includes 3 comprehensive Cigna or Kaiser medical plans, dental, and vision insurance. We provide short term and long-term insurance, basic life insurance, 401(k), and 10 employer paid holidays. In addition, we offer supplemental benefits to include life insurance, critical illness and accident plans.
Environmental/Physical Demands
Work is typically performed in a standard office environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sustain predictable work attendance, communicate with others, frequently required to stand, walk, sit, and use arms, hands and fingers to reach, handle or touch. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. Pursuant to the Americans with Disabilities Act, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of an employee. The Company reserves the right to amend or modify this document at any time and without notice.
Qualifications
Company DescriptionBusiness is Booming! Planet Home Lending, LLC, is a privately held, full-service, mortgage lender and servicer company. Planet is FNMA and FHLMC approved and sells through the Retail and Correspondent Channels, offering FHA, VA, Conventional, USDA, Jumbo, Non QM, and many other products. Planet Home Lending continues to reach month over month sales and servicing increases! Come join us!Company DescriptionBusiness is Booming! Planet Home Lending, LLC, is a privately held, full-service, mortgage lender and servicer company. Planet is FNMA and FHLMC approved and sells through the Retail and Correspondent Channels, offering FHA, VA, Conventional, USDA, Jumbo, Non QM, and many other products. Planet Home Lending continues to reach month over month sales and servicing increases! Come join us!
Job Summary
The primary purpose of the
Bilingual
Customer Service Representative I
is to resolve all borrower inquiries on current mortgage loans received either via inbound/outbound calls.
Hybrid Work Schedule : Monday - Friday 8:30 a.m. - 5:00 p.m./EST with 1 Saturday per month required, Monday & Friday work from home
Essential Duties and Responsibilities
Bilingual fluency is English and Spanish
Responds to borrower inbound calls concerning their account, ensuring high quality service, adhering to productivity, and regulatory requirements. Researches customer issues and works towards resolution when needed. Updates servicing system with relevant notes/comments.
Prioritizes the needs of the business, completing assigned outbound calls as inbound call volume permits.
Completes follow-up tasks to ensure customer satisfaction and resolution.
Miscellaneous duties as assigned.
Position Requirements
Education
High school diploma or equivalent required
Experience
General call center experience
Experience with loan servicing a plus
Functional/Technical Skills
Strong customer service skills
Ability to problem-solving
Ability to work in a fast-paced environment
Ability to multi-task and manage time effectively
Experience working with Microsoft Windows applications
Benefits Our benefits package includes 3 comprehensive Cigna or Kaiser medical plans, dental, and vision insurance. We provide short term and long-term insurance, basic life insurance, 401(k), and 10 employer paid holidays. In addition, we offer supplemental benefits to include life insurance, critical illness and accident plans.
Environmental/Physical Demands
Work is typically performed in a standard office environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sustain predictable work attendance, communicate with others, frequently required to stand, walk, sit, and use arms, hands and fingers to reach, handle or touch. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. Pursuant to the Americans with Disabilities Act, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of an employee. The Company reserves the right to amend or modify this document at any time and without notice.
Qualifications
Company DescriptionBusiness is Booming! Planet Home Lending, LLC, is a privately held, full-service, mortgage lender and servicer company. Planet is FNMA and FHLMC approved and sells through the Retail and Correspondent Channels, offering FHA, VA, Conventional, USDA, Jumbo, Non QM, and many other products. Planet Home Lending continues to reach month over month sales and servicing increases! Come join us!Company DescriptionBusiness is Booming! Planet Home Lending, LLC, is a privately held, full-service, mortgage lender and servicer company. Planet is FNMA and FHLMC approved and sells through the Retail and Correspondent Channels, offering FHA, VA, Conventional, USDA, Jumbo, Non QM, and many other products. Planet Home Lending continues to reach month over month sales and servicing increases! Come join us!