Banner House at T Bar M
About Banner House at T Bar M
Founded in 1972, T Bar M Racquet Club has served as the premier private members tennis and racquet Club for Texas and the greater southwest region. It is internationally recognized as a best-in-class training facility for competitive, professional, semi-professional and social tennis for adults and children, while also offering a range of health and wellness amenities, including a gym, chiropractic and sports medicine services and group fitness classes.
In June 2022, Dallas-based WoodHouse acquired T Bar M and is renovating and enhancing the property, creating a world-class racquet Club. The evolved Club will house the classic tennis club and facilities in a fresh new environment. The Club's brand and amenities will continue to cater to individuals and families in search of a social and communal anchor that is grounded in an active, health and wellness-focused mindset.
The new Banner House at T Bar M will include 21 tennis courts (8 indoor courts, 3 Euro red clay courts and 14 outdoor courts), 2 padel courts, 8 pickleball courts, retail/pro shop, a resort style pool, taqueria, private events, lounges, restaurant and bar. In addition to these amenities there is a 12,000 SF Fitness Center with best-in-class training equipment and state of the art locker rooms, including a cold plunge, dry sauna and hot tub. Paired with the new Club house and Fitness offerings is a full service Wellness, Spa and Chiropractic offering with 6 treatment rooms for massage/facials, IV's, injectables and 3 chiropractic rooms for adjustments, soft tissue therapy, needling, and more.
About The Role
At Banner House as a Front Desk Associate, you will be the first point of contact for members and guests. Your role is vital in creating a positive first impression and ensuring that everyone who walks through our doors receives outstanding service. This role requires strong interpersonal skills, attention to detail, and the ability to multitask in a fast-paced, member-focused environment.
What You'll Do
Greet members and guests warmly and professionally upon arrival Answer phones, respond to inquiries, and direct calls appropriately Check in members and guests and manage reservation systems for club facilities Book Tennis, Pickleball, and Padel court reservations, lessons, events, etc. Manage all court reservations Provide information about club events, amenities, and services Handle member requests, concerns, or complaints with discretion and efficiency Maintain a tidy and organized front desk and lobby area Assist with administrative tasks such as mail distribution, scheduling, and data entry Coordinate with other departments to ensure seamless member experiences Enforce club policies and ensure only authorized individuals access club facilities Qualifications
Previous front desk, hospitality, or customer service experience preferred Excellent communication and interpersonal skills Professional appearance and demeanor Strong organizational skills and attention to detail Proficiency with computers and standard office software (Microsoft Office, POS/Club Automation) Ability to remain calm and courteous under pressure Flexible schedule, including evenings, weekends, and holidays as needed
Founded in 1972, T Bar M Racquet Club has served as the premier private members tennis and racquet Club for Texas and the greater southwest region. It is internationally recognized as a best-in-class training facility for competitive, professional, semi-professional and social tennis for adults and children, while also offering a range of health and wellness amenities, including a gym, chiropractic and sports medicine services and group fitness classes.
In June 2022, Dallas-based WoodHouse acquired T Bar M and is renovating and enhancing the property, creating a world-class racquet Club. The evolved Club will house the classic tennis club and facilities in a fresh new environment. The Club's brand and amenities will continue to cater to individuals and families in search of a social and communal anchor that is grounded in an active, health and wellness-focused mindset.
The new Banner House at T Bar M will include 21 tennis courts (8 indoor courts, 3 Euro red clay courts and 14 outdoor courts), 2 padel courts, 8 pickleball courts, retail/pro shop, a resort style pool, taqueria, private events, lounges, restaurant and bar. In addition to these amenities there is a 12,000 SF Fitness Center with best-in-class training equipment and state of the art locker rooms, including a cold plunge, dry sauna and hot tub. Paired with the new Club house and Fitness offerings is a full service Wellness, Spa and Chiropractic offering with 6 treatment rooms for massage/facials, IV's, injectables and 3 chiropractic rooms for adjustments, soft tissue therapy, needling, and more.
About The Role
At Banner House as a Front Desk Associate, you will be the first point of contact for members and guests. Your role is vital in creating a positive first impression and ensuring that everyone who walks through our doors receives outstanding service. This role requires strong interpersonal skills, attention to detail, and the ability to multitask in a fast-paced, member-focused environment.
What You'll Do
Greet members and guests warmly and professionally upon arrival Answer phones, respond to inquiries, and direct calls appropriately Check in members and guests and manage reservation systems for club facilities Book Tennis, Pickleball, and Padel court reservations, lessons, events, etc. Manage all court reservations Provide information about club events, amenities, and services Handle member requests, concerns, or complaints with discretion and efficiency Maintain a tidy and organized front desk and lobby area Assist with administrative tasks such as mail distribution, scheduling, and data entry Coordinate with other departments to ensure seamless member experiences Enforce club policies and ensure only authorized individuals access club facilities Qualifications
Previous front desk, hospitality, or customer service experience preferred Excellent communication and interpersonal skills Professional appearance and demeanor Strong organizational skills and attention to detail Proficiency with computers and standard office software (Microsoft Office, POS/Club Automation) Ability to remain calm and courteous under pressure Flexible schedule, including evenings, weekends, and holidays as needed