Tim Hortons
Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world.
Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies, with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.
RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS, BURGER KING, POPEYES, and FIREHOUSE SUBS. These independently operated brands have been serving their respective guests, franchisees, and communities for decades. Through its Restaurant Brands for Good framework, RBI is committed to improving sustainable outcomes related to food, the planet, and people and communities.
RBI aims to grow the TIM HORTONS, BURGER KING, POPEYES, and FIREHOUSE SUBS brands by leveraging their core values, employee and franchisee relationships, and long-standing community support. Each brand benefits from the global scale and shared best practices of Restaurant Brands International Inc.
The Consumer Insights Manager at Tim Hortons US is a strategic partner responsible for influencing brand strategies based on product and guest data. This role focuses on uncovering and communicating meaningful insights to strengthen Americans’ connection with the brand.
This position requires a team-oriented, analytical individual with a curiosity for insights to support the team in achieving strategic goals. The role is based in Miami, FL.
Role & Responsibilities
Lead and execute key brand research, including guest research, brand health tracking, and product testing.
Collaborate with the Director of Marketing Analytics on custom research projects and syndicated studies analysis.
Build strong relationships and communication channels with internal teams, research suppliers, and agencies.
Synthesize information from multiple sources into engaging stories for diverse audiences.
Design research methodologies, sampling, surveys, analysis plans, and reporting with Analytics and Innovation teams.
Provide actionable insights and recommendations to inform business decisions.
Present research findings to business partners effectively.
Monitor project progress and escalate issues for quick resolution.
Stay updated on market trends and competitive activities.
Qualifications & Skills
3+ years of experience in consumer insights, from both client and supplier sides (client-side preferred).
Strong curiosity and passion for understanding consumers.
Ability to multitask and work independently or within a team.
Proficient in data analysis and reporting.
Quick learner and adaptable problem solver.
Proactive, driven, and inquisitive with a business-oriented mindset.
Excellent communication skills, both written and verbal.
Ability to craft compelling insights presentations.
Organized with effective time management skills.
Advanced skills in PowerPoint and Excel.
QSR/Retail experience highly desirable.
Benefits Our global offices offer benefits focused on physical, mental, and financial wellness, including paid parental leave, telemedicine, and mental health support.
RBI is an equal opportunity employer committed to diversity and inclusion. Accommodations are available for applicants with disabilities upon request.
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Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies, with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.
RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS, BURGER KING, POPEYES, and FIREHOUSE SUBS. These independently operated brands have been serving their respective guests, franchisees, and communities for decades. Through its Restaurant Brands for Good framework, RBI is committed to improving sustainable outcomes related to food, the planet, and people and communities.
RBI aims to grow the TIM HORTONS, BURGER KING, POPEYES, and FIREHOUSE SUBS brands by leveraging their core values, employee and franchisee relationships, and long-standing community support. Each brand benefits from the global scale and shared best practices of Restaurant Brands International Inc.
The Consumer Insights Manager at Tim Hortons US is a strategic partner responsible for influencing brand strategies based on product and guest data. This role focuses on uncovering and communicating meaningful insights to strengthen Americans’ connection with the brand.
This position requires a team-oriented, analytical individual with a curiosity for insights to support the team in achieving strategic goals. The role is based in Miami, FL.
Role & Responsibilities
Lead and execute key brand research, including guest research, brand health tracking, and product testing.
Collaborate with the Director of Marketing Analytics on custom research projects and syndicated studies analysis.
Build strong relationships and communication channels with internal teams, research suppliers, and agencies.
Synthesize information from multiple sources into engaging stories for diverse audiences.
Design research methodologies, sampling, surveys, analysis plans, and reporting with Analytics and Innovation teams.
Provide actionable insights and recommendations to inform business decisions.
Present research findings to business partners effectively.
Monitor project progress and escalate issues for quick resolution.
Stay updated on market trends and competitive activities.
Qualifications & Skills
3+ years of experience in consumer insights, from both client and supplier sides (client-side preferred).
Strong curiosity and passion for understanding consumers.
Ability to multitask and work independently or within a team.
Proficient in data analysis and reporting.
Quick learner and adaptable problem solver.
Proactive, driven, and inquisitive with a business-oriented mindset.
Excellent communication skills, both written and verbal.
Ability to craft compelling insights presentations.
Organized with effective time management skills.
Advanced skills in PowerPoint and Excel.
QSR/Retail experience highly desirable.
Benefits Our global offices offer benefits focused on physical, mental, and financial wellness, including paid parental leave, telemedicine, and mental health support.
RBI is an equal opportunity employer committed to diversity and inclusion. Accommodations are available for applicants with disabilities upon request.
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