Maximus
Description & Requirements
Be part of something great. Maximus is a global organization that specializes in providing health and employment services to millions of people every year.
Here in the UK, we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programs and specialist support, we do work that matters with people who care. The
Director of Quality, Risk & Compliance
plays a critical leadership role in ensuring organizational excellence by developing, implementing, and overseeing frameworks that promote quality assurance, mitigate risks, and ensure compliance with regulatory, legal, and industry standards. The role holder collaborates with cross-functional teams to identify, assess, and manage risks while proactively addressing compliance gaps and ensuring adherence to applicable laws and ethical standards. Additionally, they provide strategic guidance on quality and risk management, lead internal and external audits, and drive initiatives that enhance operational efficiency, reduce liabilities, and build stakeholder confidence. By aligning quality, risk, and compliance efforts with organizational objectives, the Director plays a pivotal role in supporting sustainable growth and maintaining the organization's reputation for excellence. Salary : £101,000 - £106,000 Closing date : 6pm on Wednesday 13th August Benefits include: 25 days annual leave Holiday trade scheme Flexible benefits package 9% combined pension PMI Key contacts and relationships Internal : Technology team, Strategic initiatives team, Client services team, Product management & service design team External : Clients, Vendor management team of key technologies Strategic Leadership
Provide direction and oversight of the development and implementation of a comprehensive Quality, Risk, and Compliance strategy aligned with the organisation's business objectives, regulatory requirements, and client expectations. Act as a trusted advisor to the senior leadership team, providing expert guidance on risk mitigation, compliance standards, and quality assurance frameworks. Lead the integration of QRC initiatives into business operations to create a culture of continuous improvement and compliance. Quality Assurance & Improvement
Oversee the implementation of Quality Management Systems (QMS) to ensure the delivery of consistent, high-quality services to clients. Support defining, monitoring, and reporting on Key Performance Indicators (KPIs) and quality metrics, driving improvement initiatives across business units. Create a team capable of conducting regular audits, evaluations, and benchmarking exercises to identify process inefficiencies and implement corrective actions. Champion a culture of customer-centricity, ensuring all operational processes meet or exceed client expectations. Risk Management
Oversee the development and maintenance of a comprehensive Risk Management Framework, identifying, assessing, and mitigating operational, financial, regulatory, and reputational risks. Lead business continuity and disaster recovery planning, ensuring the organisation can respond effectively to potential disruptions. Create a framework that enables Maximus to monitor emerging risks and trends within the industry and proactively adjust policies and procedures to address new threats. Provide risk-related insights and reports to the board and senior leadership to support informed decision-making. Compliance Oversight
Ensure the organisation complies with all applicable legal, regulatory, contractual, and ethical standards, including GDPR, ISO standards, health & safety regulations, and industry-specific requirements. Lead engagement with external regulators, auditors, and accrediting bodies, ensuring successful audits and certifications. Develop and maintain policies, procedures, and training programmes to embed compliance across the organisation. Monitor and report on compliance breaches, ensuring timely investigation, resolution, and implementation of preventative measures. Policy and Procedure Development
Develop, implement, and update policies, procedures, and guidelines that support organizational quality, risk, and compliance objectives, ensuring alignment with strategic goals. Incident and Issue Management
Oversee the investigation and resolution of compliance breaches, quality failures, and risk events, ensuring appropriate reporting, root cause analysis, and preventive measures are in place. Reporting and Stakeholder Communication
Provide regular reports and updates to senior leadership, boards, and other stakeholders on quality performance, risk exposure, and compliance status, along with actionable insights and recommendations for improvement. Essential Skills and Competencies
Strategic thinking and vision, with the ability to develop and implement long-term QRC strategies. Deep knowledge of regulatory, legal, and industry standards such as GDPR, ISO, FCA regulations, health & safety laws, etc. Expertise in risk management, including designing and implementing comprehensive frameworks. Proficiency in Quality Assurance, including QMS, KPIs, and continuous improvement initiatives. Exceptional communication, data-driven decision-making, growth mindset, solution focus, and proactive leadership. Maximus Competencies
Respect, effective partnership, innovation, customer focus, compassion, responsibility, and integrity. EEO Statement
Maximus is committed to diversity, equity, and inclusion, supporting a culture where all applicants are treated fairly. We are a Disability Confident Leader, offering guaranteed interviews for applicants with disabilities who meet minimum criteria. Adjustments will be considered during the recruitment process.
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Director of Quality, Risk & Compliance
plays a critical leadership role in ensuring organizational excellence by developing, implementing, and overseeing frameworks that promote quality assurance, mitigate risks, and ensure compliance with regulatory, legal, and industry standards. The role holder collaborates with cross-functional teams to identify, assess, and manage risks while proactively addressing compliance gaps and ensuring adherence to applicable laws and ethical standards. Additionally, they provide strategic guidance on quality and risk management, lead internal and external audits, and drive initiatives that enhance operational efficiency, reduce liabilities, and build stakeholder confidence. By aligning quality, risk, and compliance efforts with organizational objectives, the Director plays a pivotal role in supporting sustainable growth and maintaining the organization's reputation for excellence. Salary : £101,000 - £106,000 Closing date : 6pm on Wednesday 13th August Benefits include: 25 days annual leave Holiday trade scheme Flexible benefits package 9% combined pension PMI Key contacts and relationships Internal : Technology team, Strategic initiatives team, Client services team, Product management & service design team External : Clients, Vendor management team of key technologies Strategic Leadership
Provide direction and oversight of the development and implementation of a comprehensive Quality, Risk, and Compliance strategy aligned with the organisation's business objectives, regulatory requirements, and client expectations. Act as a trusted advisor to the senior leadership team, providing expert guidance on risk mitigation, compliance standards, and quality assurance frameworks. Lead the integration of QRC initiatives into business operations to create a culture of continuous improvement and compliance. Quality Assurance & Improvement
Oversee the implementation of Quality Management Systems (QMS) to ensure the delivery of consistent, high-quality services to clients. Support defining, monitoring, and reporting on Key Performance Indicators (KPIs) and quality metrics, driving improvement initiatives across business units. Create a team capable of conducting regular audits, evaluations, and benchmarking exercises to identify process inefficiencies and implement corrective actions. Champion a culture of customer-centricity, ensuring all operational processes meet or exceed client expectations. Risk Management
Oversee the development and maintenance of a comprehensive Risk Management Framework, identifying, assessing, and mitigating operational, financial, regulatory, and reputational risks. Lead business continuity and disaster recovery planning, ensuring the organisation can respond effectively to potential disruptions. Create a framework that enables Maximus to monitor emerging risks and trends within the industry and proactively adjust policies and procedures to address new threats. Provide risk-related insights and reports to the board and senior leadership to support informed decision-making. Compliance Oversight
Ensure the organisation complies with all applicable legal, regulatory, contractual, and ethical standards, including GDPR, ISO standards, health & safety regulations, and industry-specific requirements. Lead engagement with external regulators, auditors, and accrediting bodies, ensuring successful audits and certifications. Develop and maintain policies, procedures, and training programmes to embed compliance across the organisation. Monitor and report on compliance breaches, ensuring timely investigation, resolution, and implementation of preventative measures. Policy and Procedure Development
Develop, implement, and update policies, procedures, and guidelines that support organizational quality, risk, and compliance objectives, ensuring alignment with strategic goals. Incident and Issue Management
Oversee the investigation and resolution of compliance breaches, quality failures, and risk events, ensuring appropriate reporting, root cause analysis, and preventive measures are in place. Reporting and Stakeholder Communication
Provide regular reports and updates to senior leadership, boards, and other stakeholders on quality performance, risk exposure, and compliance status, along with actionable insights and recommendations for improvement. Essential Skills and Competencies
Strategic thinking and vision, with the ability to develop and implement long-term QRC strategies. Deep knowledge of regulatory, legal, and industry standards such as GDPR, ISO, FCA regulations, health & safety laws, etc. Expertise in risk management, including designing and implementing comprehensive frameworks. Proficiency in Quality Assurance, including QMS, KPIs, and continuous improvement initiatives. Exceptional communication, data-driven decision-making, growth mindset, solution focus, and proactive leadership. Maximus Competencies
Respect, effective partnership, innovation, customer focus, compassion, responsibility, and integrity. EEO Statement
Maximus is committed to diversity, equity, and inclusion, supporting a culture where all applicants are treated fairly. We are a Disability Confident Leader, offering guaranteed interviews for applicants with disabilities who meet minimum criteria. Adjustments will be considered during the recruitment process.
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