Genprideseattle
Program & Services Manager
Position Summary
GenPride's Program & Services Manager leads the delivery and partners in the design and growth of programs, support services, outreach and education, and community engagement opportunities that advance GenPride’s mission and meet the evolving needs of LGBTQIA2S+ older adults in Seattle and King County.
Centered in racial, aging, and LGBTQIA2S+ equity, the Program & Services Manager is a collaborative leader who thrives in a dynamic, community-centered organization poised for growth and transformation. They foster vibrant programs, responsive support services, and lead a small high-impact team dedicated to collaborating with LGBTQIA2S+ elders to transform what it is like to grow older in Seattle and King County.
This full-time, exempt position is primarily based in-person at the GenPride Center at Pride Place in Capitol Hill, a high-traffic community space with frequent interruptions. Early morning, evening, and weekend hours should be expected. The Program & Services Manager supervises a small team and collaborates extensively with elders, volunteers, staff, and partners to advance shared goals. About GenPride Now celebrating ten years of advocating for the wellbeing of LGBTQIA2S+ elders, GenPride champions the unique needs of LGBTQIA2S+ older adults across Seattle and King County. We offer innovative programs, responsive support services, and meaningful opportunities that promote wellness, prevent isolation, and cultivate belonging.
GenPride also provides training to LGBTQIA2S+ and senior-serving organizations to build a skilled sense of belonging across King County.
Located in Seattle’s Capitol Hill neighborhood, the GenPride Center is on the ground floor of the Pride Place complex, our region’s first affordable, affirming housing and community center for older LGBTQIA2S+-adults. The GenPride Center at Pride Place is a vibrant gathering space and hub for GenPride’s work to build a future where LGBTQIA2S+ elders are widely seen, supported, and celebrated. Primary Responsibilities GenPride Center (25%) Oversee daily operations and logistics of the GenPride Center to ensure a safe, accessible, and welcoming multicultural space, including evenings and weekends. Maintain consistent staff and volunteer coverage, clear protocols, and responsive programming that fosters belonging, especially for the most marginalized. Respond to crises and participant feedback to support continuous improvement and care. Programs & Services (30%) Lead the delivery and evaluation of inclusive, community-centered in person and online programs and services that reflect the identities and lived experiences of LGBTQIA2S+ elders across Seattle and King County, especially those most impacted by system inequities. Center volunteer elder leadership and community partnerships in program and service development and delivery. Develop, guide, and evaluate culturally responsive support services, including information and referral, peer-led support groups, food and technology access, caregiver resources, end-of-life care, and more. Ensure all services are trauma, strengths, and equity-informed, and responsive to emerging community needs across LGBTQIA2S+ identities and experiences. Outreach & Education (20%) Manage and evaluate GenPride’s LGBTQIA2S+ cultural competency trainings for area providers, centered on a volunteer educator model. Design and oversee internal volunteer training to build a strong team of ambassadors equipped with equity-informed skills to support GenPride’s outreach, education, programs, and Center operations. Ensure GenPride’s visibility through coordinated outreach strategies, leveraging a representative and engaged volunteer base. Operations & Compliance (15%) Supervise and support a small, high-performing team responsible for programs, services, outreach, and education. Implement and maintain systems for accurate and timely reporting, data tracking, and documentation in compliance with GenPride, funder, and regulatory requirements. Safeguard participant and volunteer information through secure, ethical data practices. Monitor operations, scheduling, expenditures, and internal workflows to ensure organizational effectiveness. Collaborate with others to regularly review and update the volunteer onboarding process, including orientation, training, and ongoing support. Internal Leadership (10%) Integrate a racial, aging, and LGBTQIA2S+ equity lens into team planning, supervision, and organizational strategy. Commit to ongoing personal growth and equity learning. Actively contribute to building an inclusive, joyful, mission-driven organizational culture. Meaningfully participate in and lead caucus and working groups, organizational learning sessions, and other opportunities to shape our organizational culture. Collaborate closely with the Operations Manager, Engagement & Development Director, and Executive Director. Desired Qualifications Tangible Skills Experienced in engaging and supporting older adults and volunteers, especially those who identify as LGBTQIA2S+ and/or Black, Indigenous, and other People of Color. Experience overseeing daily operations of a high-traffic community or senior center. Demonstrated ability to design, deliver, and evaluate inclusive programs and services. Proven ability to apply racial, aging, and LGBTQIA2S+ equity frameworks and intersectional analysis to programs, services, training, and organizational culture design, delivery, and evaluation. Skilled in building collaborative partnerships and managing stakeholder relationships. Experienced in developing and supporting volunteer-led programs and/or training models. Skilled in de-escalation techniques. Deep understanding of peer- support models, life-stage needs of older adults, and LGBTQIA2S+ family models. Skilled in resource and referral navigation (e.g., food, caregiving, technology). Experienced in responding to elder mental and physical health needs. Knowledge and application of accessibility practices across physical, digital, and cultural environments. Skilled in supervising volunteers and staff while fostering a culture of equity and belonging. Experienced in designing and facilitating cultural competency training. Proficient in Microsoft Office Suite, data systems, tracking outcomes, monitoring budgets, and ensuring compliance. Personal Attributes Authentic connection to GenPride’s mission and the experiences of LGBTQIA2S+ older adults. Deep commitment to racial, aging, and LGBTQIA2S+ equity. Lifetime learner energized by community-centered work. Skilled relationship builder across diverse communities. Innovative and resourceful builder, committed to finding collaborative ways to move ideas forward. Collaborative, flexible, and communicative. Demonstrated humility, self-reflection, and curiosity. Comfortable giving and receiving feedback. Physical Requirements Complete COVID vaccination is required. Ability to sit, move around the center, stoop, bend, and lift up to 25 pounds. Able to work in a community center setting with frequent and regular interruptions, including early morning, evening, and weekend hours.
Benefits Include
Generous and flexible paid time off
Paid family and medical leave
Health insurance coverage
Ongoing
professional development support
#J-18808-Ljbffr
Centered in racial, aging, and LGBTQIA2S+ equity, the Program & Services Manager is a collaborative leader who thrives in a dynamic, community-centered organization poised for growth and transformation. They foster vibrant programs, responsive support services, and lead a small high-impact team dedicated to collaborating with LGBTQIA2S+ elders to transform what it is like to grow older in Seattle and King County.
This full-time, exempt position is primarily based in-person at the GenPride Center at Pride Place in Capitol Hill, a high-traffic community space with frequent interruptions. Early morning, evening, and weekend hours should be expected. The Program & Services Manager supervises a small team and collaborates extensively with elders, volunteers, staff, and partners to advance shared goals. About GenPride Now celebrating ten years of advocating for the wellbeing of LGBTQIA2S+ elders, GenPride champions the unique needs of LGBTQIA2S+ older adults across Seattle and King County. We offer innovative programs, responsive support services, and meaningful opportunities that promote wellness, prevent isolation, and cultivate belonging.
GenPride also provides training to LGBTQIA2S+ and senior-serving organizations to build a skilled sense of belonging across King County.
Located in Seattle’s Capitol Hill neighborhood, the GenPride Center is on the ground floor of the Pride Place complex, our region’s first affordable, affirming housing and community center for older LGBTQIA2S+-adults. The GenPride Center at Pride Place is a vibrant gathering space and hub for GenPride’s work to build a future where LGBTQIA2S+ elders are widely seen, supported, and celebrated. Primary Responsibilities GenPride Center (25%) Oversee daily operations and logistics of the GenPride Center to ensure a safe, accessible, and welcoming multicultural space, including evenings and weekends. Maintain consistent staff and volunteer coverage, clear protocols, and responsive programming that fosters belonging, especially for the most marginalized. Respond to crises and participant feedback to support continuous improvement and care. Programs & Services (30%) Lead the delivery and evaluation of inclusive, community-centered in person and online programs and services that reflect the identities and lived experiences of LGBTQIA2S+ elders across Seattle and King County, especially those most impacted by system inequities. Center volunteer elder leadership and community partnerships in program and service development and delivery. Develop, guide, and evaluate culturally responsive support services, including information and referral, peer-led support groups, food and technology access, caregiver resources, end-of-life care, and more. Ensure all services are trauma, strengths, and equity-informed, and responsive to emerging community needs across LGBTQIA2S+ identities and experiences. Outreach & Education (20%) Manage and evaluate GenPride’s LGBTQIA2S+ cultural competency trainings for area providers, centered on a volunteer educator model. Design and oversee internal volunteer training to build a strong team of ambassadors equipped with equity-informed skills to support GenPride’s outreach, education, programs, and Center operations. Ensure GenPride’s visibility through coordinated outreach strategies, leveraging a representative and engaged volunteer base. Operations & Compliance (15%) Supervise and support a small, high-performing team responsible for programs, services, outreach, and education. Implement and maintain systems for accurate and timely reporting, data tracking, and documentation in compliance with GenPride, funder, and regulatory requirements. Safeguard participant and volunteer information through secure, ethical data practices. Monitor operations, scheduling, expenditures, and internal workflows to ensure organizational effectiveness. Collaborate with others to regularly review and update the volunteer onboarding process, including orientation, training, and ongoing support. Internal Leadership (10%) Integrate a racial, aging, and LGBTQIA2S+ equity lens into team planning, supervision, and organizational strategy. Commit to ongoing personal growth and equity learning. Actively contribute to building an inclusive, joyful, mission-driven organizational culture. Meaningfully participate in and lead caucus and working groups, organizational learning sessions, and other opportunities to shape our organizational culture. Collaborate closely with the Operations Manager, Engagement & Development Director, and Executive Director. Desired Qualifications Tangible Skills Experienced in engaging and supporting older adults and volunteers, especially those who identify as LGBTQIA2S+ and/or Black, Indigenous, and other People of Color. Experience overseeing daily operations of a high-traffic community or senior center. Demonstrated ability to design, deliver, and evaluate inclusive programs and services. Proven ability to apply racial, aging, and LGBTQIA2S+ equity frameworks and intersectional analysis to programs, services, training, and organizational culture design, delivery, and evaluation. Skilled in building collaborative partnerships and managing stakeholder relationships. Experienced in developing and supporting volunteer-led programs and/or training models. Skilled in de-escalation techniques. Deep understanding of peer- support models, life-stage needs of older adults, and LGBTQIA2S+ family models. Skilled in resource and referral navigation (e.g., food, caregiving, technology). Experienced in responding to elder mental and physical health needs. Knowledge and application of accessibility practices across physical, digital, and cultural environments. Skilled in supervising volunteers and staff while fostering a culture of equity and belonging. Experienced in designing and facilitating cultural competency training. Proficient in Microsoft Office Suite, data systems, tracking outcomes, monitoring budgets, and ensuring compliance. Personal Attributes Authentic connection to GenPride’s mission and the experiences of LGBTQIA2S+ older adults. Deep commitment to racial, aging, and LGBTQIA2S+ equity. Lifetime learner energized by community-centered work. Skilled relationship builder across diverse communities. Innovative and resourceful builder, committed to finding collaborative ways to move ideas forward. Collaborative, flexible, and communicative. Demonstrated humility, self-reflection, and curiosity. Comfortable giving and receiving feedback. Physical Requirements Complete COVID vaccination is required. Ability to sit, move around the center, stoop, bend, and lift up to 25 pounds. Able to work in a community center setting with frequent and regular interruptions, including early morning, evening, and weekend hours.
Benefits Include
Generous and flexible paid time off
Paid family and medical leave
Health insurance coverage
Ongoing
professional development support
#J-18808-Ljbffr