General Manager

Benefits: Bonus based on performance Competitive salary Employee discounts Health insurance Paid time off About Lani Rooftop Lounge The Lani Rooftop Lounge, an inspired name with meanings tied to sky or heaven, is an elevated indoor and outdoor experience on the roof of COhatch Powell. Lani Rooftop Lounge, tailored hospitality, ushers guests into an escape that is vibrant with natural beauty and laughter among friends as they enjoy harmonious flavors and fresh cocktails from a comfortable, breezy rooftop. Location: Lani Rooftop Lounge / Powell, OH Reports To: Director of Restaurant Operations Position Summary The General Manager will lead Lani Rooftop Lounge with integrity, style, and a relentless commitment to customer satisfaction. You’ll orchestrate daily operations, champion our guest experience, and inspire a team that thrives on connection and creativity. Key Responsibilities Customer Experience Leadership Sets the tone for 5-star service across all touchpoints—greeting, seating, ordering, ambiance. Handle guest feedback gracefully, turning challenges into loyalty-building moments. Train and motivate staff to deliver intuitive, personalized service every shift. Ensure the environment reflects Lani’s seasonal branding and aesthetic detail. Team Management and Culture Recruit, onboard, and develop high-performing service and bar staff Cultivate a collaborative, guest-first culture with clear communication and accountability Conduct regular performance reviews and lead team-building initiatives Operational Excellence Oversee daily front-of-house operations and coordinate with kitchen/bar leadership Manage budgets, labor forecasting, inventory, and vendor relationships Ensure compliance with health, safety, and liquor regulations Troubleshoot operational issues with agility and professionalism Brand Representation and Event Execution Partner with marketing and ownership to execute events and seasonal activations Ensure visual and experiential consistency with Lani’s brand story Advocate for innovation and elevate service in alignment with guest expectations Qualifications 3–5+ years of management experience in upscale hospitality or high-concept venues Proven track record in leading teams with a focus on guest satisfaction Strong communication and interpersonal skills with emotional intelligence Proficiency in POS systems, scheduling software, and hospitality management tools Flexibility for evenings, weekends, and seasonal programming Ability to stand on your feet for extended periods of time Ability to lift 50 pounds Added Skills Experience with branding, marketing, or event curation Passion for visual aesthetics and immersive guest experiences Appreciation for cocktail culture and themed programming Benefits Full Time Competitive Salary Bonus Structure Paid Time Off Paid Holidays: Thanksgiving and Christmas Day Medical, Dental, & Vision Life Insurance Dining Allowance Disclaimer: This job description does not imply that these are the only duties to be performed by the employee(s) occupying this position. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Lani Rooftop Lounge is an equal opportunity employer

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