Government Jobs
Public Safety Telecommunicator LATERAL
Government Jobs, Bremerton, Washington, United States, 98310
Job Posting: Public Safety Telecommunicator
Kitsap 911 in beautiful Bremerton, WA is searching for experienced Public Safety Telecommunicators. Our high-performing agency offers all employees continued learning opportunities and clear career advancement paths. Kitsap 911 is an award-winning emergency dispatch center, providing exceptional public safety emergency communications services every day to our community. Kitsap 911 offers a generous benefit package including a competitive salary, medical, dental, vision, paid sick/vacation, PSERS retirement, and more! This position starts on our trainee wage scale and after dispatcher sign-off is promoted to the OP4 scale $39.27-$54.00 hourly. Under the direction of the assigned supervisor, the Public Safety Telecommunicator II/Lateral learn about reception and transmission of E9-1-1 (Enhanced 911 system) telephone and radio emergency medical, fire, and law enforcement service calls, as well as calls and complaints from the public. Using a computerized telephone system and sophisticated Computer Aided Dispatch (CAD) system, Public Safety Telecommunicator II/Lateral deal with sensitive information in a discreet and professional manner and handle multiple requests at one time, prioritizing them according to the nature of the request for service. Public Safety Telecommunicator II/Lateral is distinguished from Call Receivers by the increased knowledge, skill and abilities required. Work is performed in accordance with established departmental procedures and State and Federal regulations. Work is reviewed through results obtained, meeting and conferences with Supervisors, the Deputy Director and/or the Operations Manager or Training Manager. Kitsap 911 is a critical-need 24/7 public safety agency which operates in all weather and emergency conditions. Kitsap 911 values our community's diversity and strives to reflect that diversity within our staff. Kitsap 911 is an equal opportunity employer and does not discriminate on the basis of race, creed, color, national origin, sex, marital status, sexual orientation, gender identity diversity, age, honorably discharged veteran, veteran status, HIV status, the presence of any sensory, mental or physical disability, or the use of a trained dog guide or service animal by a person with a disability. Persons requiring reasonable accommodation in the application process or requiring any information in an alternative format may contact Human Resources at 360-307-5821 directly or utilize the Washington Relay Service at 1-800-833-6368. Examples of Duties and Responsibilities
Responsibilities Illustrative examples of duties and responsibilities: (Any one position may not include all of the duties listed nor do the listed examples include all tasks which may be found in positions of this class.) Essential Job Functions: Study the Standard Operations Procedures (S.O.P.) and appropriate manuals to acquire thorough knowledge of Kitsap 911 operations and procedures. Communicate effectively in person, over the phone, and in writing. Public Safety Telecommunicators must be able to focus on the emergency at hand despite distractions and interruptions. Quickly make accurate decisions affecting life and/or property. Run license plate numbers and names as requested by officers. Understand and follow verbal and written instructions. Operate computer aided dispatch system (CAD) and a computerized phone and radio system Answer and respond to E9-1-1 phone lines, numerous other phone lines, and text messages that deal with both emergency and routine events, obtain information for and assign priorities to calls for service, and refer calls to proper authority. Listen effectively, with the ability to distinguish voices and other sounds through a computer system headset, and respond verbally in a clear concise manner. Maintain familiarity with major roads, streets, hospitals, schools, churches, buildings and other landmarks in Kitsap County. Operate Law Enforcement and Fire consoles, monitor, and dispatch and maintain location and status on all in-service and on-call law enforcement, fire, medical personnel and equipment. Handle off duty callup and multiple responses. Respond to telephone requests and relay information between various public agencies using a variety of equipment including the WACIC/NCIC system. Complete thorough data entries into WACIC/NCIC including but not limited to juvenile runaways, missing persons, stolen vehicles, vehicle impound and wanted person entries. Answer all law enforcement officers' radio requests for warrant, vehicles, driver and records check information. Record information and maintain required logs, event cards and other forms during periods of computer aided dispatch down time. Assign emergency response priority by determining whether immediate response could save lives or prevent crimes. Route calls for assistance to the correct Dispatcher or appropriate agency. Communicate with emergency agencies. Operate emergency TDD for hearing-impaired caller. Appear promptly for work as scheduled. Maintain familiarity with the Directive Management System (DMS), equipment trouble shooting guide, call-out cards, and intranet and internet applications. Develop effective working relationships with peers, other staff, and user agencies. Be organized, proficient at multi-tasking, and handle work assignments effectively and accurately despite interruptions and/or short timelines or deadlines. Work a variety of rotating shifts. Kitsap 911 has day shifts, swing shifts, graveyard shifts and other variations that include irregular hours, weekends, holidays and mandatory overtime. Qualifications
Required Knowledge, Skills and Abilities Knowledge of: General information regarding State and Federal Laws governing secrecy of communications and Kitsap County geography. Proper English language, spelling and grammar. Computer data entry. The nature of working in a 911 Dispatch Center requires that our employees: Remain in the work area for 10 hour shifts, including not leaving the facility for lunch and breaks. Work in a confined high security area with no outside contact while performing dispatch duties. Remain alert and engaged regardless of the shift or hour. Kitsap 911 is a 24/7 operation, so work shifts vary. Must remain calm and communicate effectively with confused, upset, hostile, or distraught people by phone, while gathering the information necessary to send the correct responders and equipment to the scene. Public Safety Telecommunicators may hear and need to respond to graphic descriptions of violence and/or injury. Control personal emotional responses under high levels of stress. Adapt to rapidly changing situations. Work closely with co-workers in a teamwork environment. Sit for long periods of time while dispatching. Have vision sufficient to read written materials and scan/read data on multiple computer screens. Speak clearly and hear adequately over a headset to accurately and timely respond to calls. Required Education and Experience: Two years of recent (within last five years) experience as a dispatcher in a high-volume police, fire or emergency medical dispatch facility with enhanced 911 and computer-aided dispatch. AND Recent, successful completion of Kitsap 911 internal Law Enforcement dispatch training program and sufficient demonstration of radio dispatch skills may be substituted for the experience requirement. High school graduate or GED equivalent. Required Licenses, Certificates, Examinations/Tests and Other Requirements: Please Note: The incumbent is responsible for obtaining and maintaining all of the following required licenses, certifications and other requirements. Prior to employment the successful candidate must: Pass a series of written and computer based pre-employment examinations. Pass a criminal background check including a national fingerprint check through law enforcement. Pass psychological evaluation, drug test, and hearing test (CALEA 4.3.7 and 4.3.8). At time of appointment, the successful candidate must possess (and maintain during employment) the following: Possess a private telephone for 24-hour availability. Possess a ready and dependable means of transportation. Be willing to carry a pager and/or cellular phone Be able to fulfill all traveling requirements of this position and meet the qualifications and guidelines of the Fleet Risk Control Policies in the operation of a motor vehicle on Kitsap 911 business.
Kitsap 911 in beautiful Bremerton, WA is searching for experienced Public Safety Telecommunicators. Our high-performing agency offers all employees continued learning opportunities and clear career advancement paths. Kitsap 911 is an award-winning emergency dispatch center, providing exceptional public safety emergency communications services every day to our community. Kitsap 911 offers a generous benefit package including a competitive salary, medical, dental, vision, paid sick/vacation, PSERS retirement, and more! This position starts on our trainee wage scale and after dispatcher sign-off is promoted to the OP4 scale $39.27-$54.00 hourly. Under the direction of the assigned supervisor, the Public Safety Telecommunicator II/Lateral learn about reception and transmission of E9-1-1 (Enhanced 911 system) telephone and radio emergency medical, fire, and law enforcement service calls, as well as calls and complaints from the public. Using a computerized telephone system and sophisticated Computer Aided Dispatch (CAD) system, Public Safety Telecommunicator II/Lateral deal with sensitive information in a discreet and professional manner and handle multiple requests at one time, prioritizing them according to the nature of the request for service. Public Safety Telecommunicator II/Lateral is distinguished from Call Receivers by the increased knowledge, skill and abilities required. Work is performed in accordance with established departmental procedures and State and Federal regulations. Work is reviewed through results obtained, meeting and conferences with Supervisors, the Deputy Director and/or the Operations Manager or Training Manager. Kitsap 911 is a critical-need 24/7 public safety agency which operates in all weather and emergency conditions. Kitsap 911 values our community's diversity and strives to reflect that diversity within our staff. Kitsap 911 is an equal opportunity employer and does not discriminate on the basis of race, creed, color, national origin, sex, marital status, sexual orientation, gender identity diversity, age, honorably discharged veteran, veteran status, HIV status, the presence of any sensory, mental or physical disability, or the use of a trained dog guide or service animal by a person with a disability. Persons requiring reasonable accommodation in the application process or requiring any information in an alternative format may contact Human Resources at 360-307-5821 directly or utilize the Washington Relay Service at 1-800-833-6368. Examples of Duties and Responsibilities
Responsibilities Illustrative examples of duties and responsibilities: (Any one position may not include all of the duties listed nor do the listed examples include all tasks which may be found in positions of this class.) Essential Job Functions: Study the Standard Operations Procedures (S.O.P.) and appropriate manuals to acquire thorough knowledge of Kitsap 911 operations and procedures. Communicate effectively in person, over the phone, and in writing. Public Safety Telecommunicators must be able to focus on the emergency at hand despite distractions and interruptions. Quickly make accurate decisions affecting life and/or property. Run license plate numbers and names as requested by officers. Understand and follow verbal and written instructions. Operate computer aided dispatch system (CAD) and a computerized phone and radio system Answer and respond to E9-1-1 phone lines, numerous other phone lines, and text messages that deal with both emergency and routine events, obtain information for and assign priorities to calls for service, and refer calls to proper authority. Listen effectively, with the ability to distinguish voices and other sounds through a computer system headset, and respond verbally in a clear concise manner. Maintain familiarity with major roads, streets, hospitals, schools, churches, buildings and other landmarks in Kitsap County. Operate Law Enforcement and Fire consoles, monitor, and dispatch and maintain location and status on all in-service and on-call law enforcement, fire, medical personnel and equipment. Handle off duty callup and multiple responses. Respond to telephone requests and relay information between various public agencies using a variety of equipment including the WACIC/NCIC system. Complete thorough data entries into WACIC/NCIC including but not limited to juvenile runaways, missing persons, stolen vehicles, vehicle impound and wanted person entries. Answer all law enforcement officers' radio requests for warrant, vehicles, driver and records check information. Record information and maintain required logs, event cards and other forms during periods of computer aided dispatch down time. Assign emergency response priority by determining whether immediate response could save lives or prevent crimes. Route calls for assistance to the correct Dispatcher or appropriate agency. Communicate with emergency agencies. Operate emergency TDD for hearing-impaired caller. Appear promptly for work as scheduled. Maintain familiarity with the Directive Management System (DMS), equipment trouble shooting guide, call-out cards, and intranet and internet applications. Develop effective working relationships with peers, other staff, and user agencies. Be organized, proficient at multi-tasking, and handle work assignments effectively and accurately despite interruptions and/or short timelines or deadlines. Work a variety of rotating shifts. Kitsap 911 has day shifts, swing shifts, graveyard shifts and other variations that include irregular hours, weekends, holidays and mandatory overtime. Qualifications
Required Knowledge, Skills and Abilities Knowledge of: General information regarding State and Federal Laws governing secrecy of communications and Kitsap County geography. Proper English language, spelling and grammar. Computer data entry. The nature of working in a 911 Dispatch Center requires that our employees: Remain in the work area for 10 hour shifts, including not leaving the facility for lunch and breaks. Work in a confined high security area with no outside contact while performing dispatch duties. Remain alert and engaged regardless of the shift or hour. Kitsap 911 is a 24/7 operation, so work shifts vary. Must remain calm and communicate effectively with confused, upset, hostile, or distraught people by phone, while gathering the information necessary to send the correct responders and equipment to the scene. Public Safety Telecommunicators may hear and need to respond to graphic descriptions of violence and/or injury. Control personal emotional responses under high levels of stress. Adapt to rapidly changing situations. Work closely with co-workers in a teamwork environment. Sit for long periods of time while dispatching. Have vision sufficient to read written materials and scan/read data on multiple computer screens. Speak clearly and hear adequately over a headset to accurately and timely respond to calls. Required Education and Experience: Two years of recent (within last five years) experience as a dispatcher in a high-volume police, fire or emergency medical dispatch facility with enhanced 911 and computer-aided dispatch. AND Recent, successful completion of Kitsap 911 internal Law Enforcement dispatch training program and sufficient demonstration of radio dispatch skills may be substituted for the experience requirement. High school graduate or GED equivalent. Required Licenses, Certificates, Examinations/Tests and Other Requirements: Please Note: The incumbent is responsible for obtaining and maintaining all of the following required licenses, certifications and other requirements. Prior to employment the successful candidate must: Pass a series of written and computer based pre-employment examinations. Pass a criminal background check including a national fingerprint check through law enforcement. Pass psychological evaluation, drug test, and hearing test (CALEA 4.3.7 and 4.3.8). At time of appointment, the successful candidate must possess (and maintain during employment) the following: Possess a private telephone for 24-hour availability. Possess a ready and dependable means of transportation. Be willing to carry a pager and/or cellular phone Be able to fulfill all traveling requirements of this position and meet the qualifications and guidelines of the Fleet Risk Control Policies in the operation of a motor vehicle on Kitsap 911 business.