City of High Point
Public Safety Telecommunicators are the first of the first responders who work as a team of responsible technical professionals to provide the critical link between the community and emergency responders. Telecommunicators coordinate the responses for the Citys Fire and Law Enforcement Departments, while relaying calls for Emergency Medical Services and other jurisdictions to the appropriate agencies. They use a variety of technologies, including Computer Aided Dispatch (CAD) systems, digital trunked radio systems, and secure criminal and motor vehicle information networks to coordinate and document responses to calls for assistance in High Point. Telecommunicators participate in training and exercises to ensure the highest level of performance and readiness for the ever-changing challenges presented by the modern public safety environment. Telecommunicators work in teams, under the direction of a Telecommunications Supervisor, in 12-hour shifts to provide service 24-hours every day of the year.
Responsibilities
Receives voice, text, and video communications concerning public safety, collects, analyzes, and triages the information, then coordinates an appropriate response by public safety field units while documenting the required information in the computer aided dispatch system. Uses digital trunked mobile radio system to coordinate efficient emergency responses, relays calls for services, passes along operational information and messages, monitors the radio system to document self-initiated public safety activity by field units, and responds to distress calls from field units; conducts accountability and safety procedures as necessary. Uses specialized training to effectively communicate and build a rapport with panicked, injured, and/or impaired individuals to obtain necessary and vital information necessary for an effective emergency response. Uses national and state criminal information computer systems in response to requests from and to communicate with Federal, State, and Local public safety officials. Monitors and responds to a variety of dedicated public safety systems to help locate distressed individuals and coordinate emergency responses. Works with Telecommunicators from other agencies, sworn and civilian Law Enforcement personnel, Fire Department personnel, Emergency Medical personnel, Emergency Management personnel, and other local, county, and state agencies to access and coordinate necessary resources for situations that may require them. Works with City utilities and third-party organizations as needed to obtain resources for public safety situations. Conducts periodic tests and basic maintenance of the equipment within the communications facilities. Ensures that all work is performed in accordance with division, department, and city standards, policies, and procedures, to include OSHA and other Federal and State mandates. Minimum Requirements
High School Diploma or equivalent. Must be at least 18 years of age. Must be able to type at least 30 words per minute. Must have or obtain a valid North Carolina Drivers License upon employment. Must be able to obtain the appropriate certifications to utilize the North Carolina State Bureau of Investigation Division of Criminal Information services and the Federal Bureau of Investigations National Crime Information Center. Must successfully complete a thorough background investigation to include a polygraph examination, psychological evaluation, and appropriate medical clearances. Preferred Requirements and Skills
Bachelors or Associates Degree in 911 Communications and Operations, Criminal Justice, Psychology, Information Technology, or any closely related program. Basic Telecommunicator Certification through APCO, NENA, and/or the NC Justice Academy. NC DCI Module 1 Certification. Expertise with Computer Aided Dispatch systems, particularly Central Squares OneSolution system. Expertise with public safety radio systems, particularly Motorolas MCC 7500E Elite system. Expertise with public safety ESInet phone systems, particularly Motorolas Vesta 911 system. Physical Requirements
Degree of Physical Demands (Strength) usually associated with this classification: Light Work: Exerting negligible amount of force constantly to answer telephone, key microphones and move objects. Physical demand requirements usually require some walking or standing; however, worker sits most of the time. Headphones are used and there is significant use of arms and hands. Type of Physical Demands usually associated with this classification: Reaching, Handling, and Fingering: (Reaching - Extending the hand(s) and arm(s) in any direction). (Handling - Seizing, holding, grasping, turning, or otherwise working with hand and hands (fingering not involved). (Fingering - Picking, pinching, punching or otherwise working with fingers primarily (rather than with whole hand or arm as in handling). Talking and/or Hearing: Must be able to speak in a manner that is articulate and clearly understood in person, over a radio and through a telephone. The minimum acceptable standard of speech discrimination in quiet shall be a score no poorer than 90% correct. The minimum acceptable standard of speech discrimination in noise shall be no poorer than 70% correct. Seeing: The ability to perceive the nature of objects by the eye. Acuity, far - Clarity of vision at 20 feet or more. Must be able to see equipment at other side of room. Both eyes 20/25 -R 20/30 -L 20/30 corrected. Acuity, near - Clarity of vision at 20 inches or less. Must be able to see equipment near at hand. Both eyes 20/25 corrected. Mental Activity/Requirements
Reasoning ability usually associated with this classification: Ability to apply principles of logical thinking to a wide range of intellectual and practical problems often involving persons who are sick, frightened, or excited due to the circumstances surrounding them; to comprehend and deal with a variety of situations in an expedient manner. Personality Requirements
Must be generally psychologically stable, and free of significant psychological or emotional disorders which would interfere with the ability to work under stressful conditions and function with public safety personnel in a cooperative and effective manner. Must possess adequate empathetic traits and social skills to be able to help others in need, as well as to be able to work on a team requiring varying degrees of interaction in close quarters. Environmental Conditions
Physical Surroundings The worker is subject to inside and outside environmental conditions. No environmental hazards indicated for this classification. Our Commitments
The City of High Point is
committed
to be an Equal Opportunity Employer which celebrates diversity and seeks to attract and retain the best qualified partners in service to the Citizens of the City of High Point. #J-18808-Ljbffr
Receives voice, text, and video communications concerning public safety, collects, analyzes, and triages the information, then coordinates an appropriate response by public safety field units while documenting the required information in the computer aided dispatch system. Uses digital trunked mobile radio system to coordinate efficient emergency responses, relays calls for services, passes along operational information and messages, monitors the radio system to document self-initiated public safety activity by field units, and responds to distress calls from field units; conducts accountability and safety procedures as necessary. Uses specialized training to effectively communicate and build a rapport with panicked, injured, and/or impaired individuals to obtain necessary and vital information necessary for an effective emergency response. Uses national and state criminal information computer systems in response to requests from and to communicate with Federal, State, and Local public safety officials. Monitors and responds to a variety of dedicated public safety systems to help locate distressed individuals and coordinate emergency responses. Works with Telecommunicators from other agencies, sworn and civilian Law Enforcement personnel, Fire Department personnel, Emergency Medical personnel, Emergency Management personnel, and other local, county, and state agencies to access and coordinate necessary resources for situations that may require them. Works with City utilities and third-party organizations as needed to obtain resources for public safety situations. Conducts periodic tests and basic maintenance of the equipment within the communications facilities. Ensures that all work is performed in accordance with division, department, and city standards, policies, and procedures, to include OSHA and other Federal and State mandates. Minimum Requirements
High School Diploma or equivalent. Must be at least 18 years of age. Must be able to type at least 30 words per minute. Must have or obtain a valid North Carolina Drivers License upon employment. Must be able to obtain the appropriate certifications to utilize the North Carolina State Bureau of Investigation Division of Criminal Information services and the Federal Bureau of Investigations National Crime Information Center. Must successfully complete a thorough background investigation to include a polygraph examination, psychological evaluation, and appropriate medical clearances. Preferred Requirements and Skills
Bachelors or Associates Degree in 911 Communications and Operations, Criminal Justice, Psychology, Information Technology, or any closely related program. Basic Telecommunicator Certification through APCO, NENA, and/or the NC Justice Academy. NC DCI Module 1 Certification. Expertise with Computer Aided Dispatch systems, particularly Central Squares OneSolution system. Expertise with public safety radio systems, particularly Motorolas MCC 7500E Elite system. Expertise with public safety ESInet phone systems, particularly Motorolas Vesta 911 system. Physical Requirements
Degree of Physical Demands (Strength) usually associated with this classification: Light Work: Exerting negligible amount of force constantly to answer telephone, key microphones and move objects. Physical demand requirements usually require some walking or standing; however, worker sits most of the time. Headphones are used and there is significant use of arms and hands. Type of Physical Demands usually associated with this classification: Reaching, Handling, and Fingering: (Reaching - Extending the hand(s) and arm(s) in any direction). (Handling - Seizing, holding, grasping, turning, or otherwise working with hand and hands (fingering not involved). (Fingering - Picking, pinching, punching or otherwise working with fingers primarily (rather than with whole hand or arm as in handling). Talking and/or Hearing: Must be able to speak in a manner that is articulate and clearly understood in person, over a radio and through a telephone. The minimum acceptable standard of speech discrimination in quiet shall be a score no poorer than 90% correct. The minimum acceptable standard of speech discrimination in noise shall be no poorer than 70% correct. Seeing: The ability to perceive the nature of objects by the eye. Acuity, far - Clarity of vision at 20 feet or more. Must be able to see equipment at other side of room. Both eyes 20/25 -R 20/30 -L 20/30 corrected. Acuity, near - Clarity of vision at 20 inches or less. Must be able to see equipment near at hand. Both eyes 20/25 corrected. Mental Activity/Requirements
Reasoning ability usually associated with this classification: Ability to apply principles of logical thinking to a wide range of intellectual and practical problems often involving persons who are sick, frightened, or excited due to the circumstances surrounding them; to comprehend and deal with a variety of situations in an expedient manner. Personality Requirements
Must be generally psychologically stable, and free of significant psychological or emotional disorders which would interfere with the ability to work under stressful conditions and function with public safety personnel in a cooperative and effective manner. Must possess adequate empathetic traits and social skills to be able to help others in need, as well as to be able to work on a team requiring varying degrees of interaction in close quarters. Environmental Conditions
Physical Surroundings The worker is subject to inside and outside environmental conditions. No environmental hazards indicated for this classification. Our Commitments
The City of High Point is
committed
to be an Equal Opportunity Employer which celebrates diversity and seeks to attract and retain the best qualified partners in service to the Citizens of the City of High Point. #J-18808-Ljbffr