Cognizant
Customer Service Representative
Cognizant is one of the world's leading professional services companies, helping our clients modernize technology, reinvent processes, and transform experiences, so they can stay ahead in our constantly evolving world. Do you thrive in a busy environment? If so, please apply today! We are seeking a client-focused Customer Service Representative to serve as the primary point of contact for our clients. This role ensures seamless communication and execution of services across areas of order management, inventory control, appointment scheduling, and billing. This position will be working onsite in Mira Loma, CA. Key Job Duties
Order Management Initiate, modify, cancel, and confirm customer orders. Adjust orders based on inventory availability and communicate those changes proactively. Respond to order status inquiries and distribute relevant documentation, including Bills of Lading and Proofs of Delivery. Oversee export procedures, including the preparation of USOA documentation and inspection coordination. Inventory Management Process inventory holds and release requests. Manage special day holds and communicate placarding or segregation needs to operations. Facilitate inter-customer product ownership transfers. Conduct detailed inventory inquiries and generate traceability reports in the event of product recalls. Billing and Financial Administration Generate and format invoices for third-party payment processing. Audit billing for accuracy, including accessorial charges and credit memos. Reconcile month-end invoices and perform invoice audits. Manage collections of outstanding invoices and escalate disputed receivable as needed. General Administrative Support/Appointment Coordination Greet and assist facility visitors in a professional manner. Configure customer profiles within the VMS and respond to ad hoc service requests. Maintain and update slot schedules via company link, including ad hoc appointment modifications. Assign carrier appointments and respond to appointment or load status inquiries. Qualifications
1-2 years of experience in customer service or logistics operations. High school diploma or equivalent; further education in logistics, business, or related field is a plus. Experience in logistics or food supply industries preferred. Proficiency in Microsoft Office Suite and strong typing skills. Familiarity with logistics management software (e.g., Vendor Management System) is a plus. Effective communication, problem-solving, and organizational skills. Ability to multitask and stay organized in a demanding environment. Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future. Hourly Rate and Other Compensation
The hourly rate for this position is between $18.00
$21.00 per hour, depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans. Benefits
Medical/Dental/Vision/Life Insurance Paid holidays plus Paid Time Off 401(k) plan and contributions Long-term/Short-term Disability Paid Parental Leave Employee Stock Purchase Plan The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. What We Offer
The chance to work with impact. Here, you're empowered to bring your biggest thinking to help our company and clients improve everyday life. Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit. The opportunity to thrive on a high caliber team with heart. We celebrate each other's experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives. A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions. Flexible health and financial benefits to support you and your eligible dependents from day one. True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more. Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is consistently listed among the most admired companies in the world. Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws. If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information. While our system allows applications in all languages, job required language(s) and proficiency level(s) vary. However, basic English proficiency is required for Company-wide communications purposes. Further, for roles located in Quebec, professional English proficiency is required to communicate with our global clients.
Cognizant is one of the world's leading professional services companies, helping our clients modernize technology, reinvent processes, and transform experiences, so they can stay ahead in our constantly evolving world. Do you thrive in a busy environment? If so, please apply today! We are seeking a client-focused Customer Service Representative to serve as the primary point of contact for our clients. This role ensures seamless communication and execution of services across areas of order management, inventory control, appointment scheduling, and billing. This position will be working onsite in Mira Loma, CA. Key Job Duties
Order Management Initiate, modify, cancel, and confirm customer orders. Adjust orders based on inventory availability and communicate those changes proactively. Respond to order status inquiries and distribute relevant documentation, including Bills of Lading and Proofs of Delivery. Oversee export procedures, including the preparation of USOA documentation and inspection coordination. Inventory Management Process inventory holds and release requests. Manage special day holds and communicate placarding or segregation needs to operations. Facilitate inter-customer product ownership transfers. Conduct detailed inventory inquiries and generate traceability reports in the event of product recalls. Billing and Financial Administration Generate and format invoices for third-party payment processing. Audit billing for accuracy, including accessorial charges and credit memos. Reconcile month-end invoices and perform invoice audits. Manage collections of outstanding invoices and escalate disputed receivable as needed. General Administrative Support/Appointment Coordination Greet and assist facility visitors in a professional manner. Configure customer profiles within the VMS and respond to ad hoc service requests. Maintain and update slot schedules via company link, including ad hoc appointment modifications. Assign carrier appointments and respond to appointment or load status inquiries. Qualifications
1-2 years of experience in customer service or logistics operations. High school diploma or equivalent; further education in logistics, business, or related field is a plus. Experience in logistics or food supply industries preferred. Proficiency in Microsoft Office Suite and strong typing skills. Familiarity with logistics management software (e.g., Vendor Management System) is a plus. Effective communication, problem-solving, and organizational skills. Ability to multitask and stay organized in a demanding environment. Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future. Hourly Rate and Other Compensation
The hourly rate for this position is between $18.00
$21.00 per hour, depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans. Benefits
Medical/Dental/Vision/Life Insurance Paid holidays plus Paid Time Off 401(k) plan and contributions Long-term/Short-term Disability Paid Parental Leave Employee Stock Purchase Plan The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. What We Offer
The chance to work with impact. Here, you're empowered to bring your biggest thinking to help our company and clients improve everyday life. Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit. The opportunity to thrive on a high caliber team with heart. We celebrate each other's experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives. A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions. Flexible health and financial benefits to support you and your eligible dependents from day one. True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more. Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is consistently listed among the most admired companies in the world. Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws. If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information. While our system allows applications in all languages, job required language(s) and proficiency level(s) vary. However, basic English proficiency is required for Company-wide communications purposes. Further, for roles located in Quebec, professional English proficiency is required to communicate with our global clients.