PermitFlow
PermitFlow Job Opportunity
PermitFlow's mission is to streamline and simplify construction permitting in the $1.6 trillion United States construction market. Our software reduces time to permit, supporting permitting end-to-end including permit research, application preparation, submission, and monitoring. We've raised a $31m Series A led by Kleiner Perkins with participation from Initialized Capital, Y Combinator, Felicis Ventures, Altos Ventures, and the founders and executives from Zillow, PlanGrid, Thumbtack, Bluebeam, Uber, Procore, and more. Our team consists of architects, structural engineers, permitting experts, and workflow software specialists, all who have personally experienced the pain of permitting. Ideally, you're based in NYC or willing to relocate for hybrid work. We're currently hybrid in-person 3 days/week in our NYC office. Who You Are?
B2B Software Customer Success Expert
Customer Focused
Thought Leader
Analytical
What You'll Do:
As an early Customer Success Manager at PermitFlow, you'll work alongside the Head of Customer Success to both support our rapidly-growing customer base and develop and iterate on processes. Manage a book of business comprised primarily of contractors and developers in the construction industry and nurturing stakeholder relationships with decision makers and influencers
Own customer rollout, lifecycle management, renewal and expansion for your book of business
Collaborate with our Permit Operations team to onboard clients and ensure their continued satisfaction with the platform
Proactively build and project-manage intervention plans for at-risk customers
Engage with Product and Operations leadership to provide user feedback and play a key role in developing the product roadmap
Collaborate with the Head of Customer Success on internal initiatives, building process and laying the groundwork for future CSMs
The ideal candidate for this role is a proactive team player that is willing to dive in head first in the face of ambiguity, and a customer-first thinker who can rationalize the needs of our customers' businesses with our own priorities. Qualifications & Fit:
2-3 years of experience within the early stage tech startup space
Excellent communication and negotiation skills, with the ability to deliver presentations and demonstrations effectively
Self-motivated and driven, with a passion for building strong customer relationships
Willing to dive in head first in the face of challenges and ambiguity
Experience in the construction industry (and ideally permitting) is a strong plus!
Benefits:
Equity packages
Competitive Salary
100% Paid health, dental & vision coverage
Company issued laptop
Home office & equipment stipend
Lunch & Dinner provided via UberEats w/ a fully stocked kitchen
Commuter benefits
Team building events
Unlimited PTO
Interview Process
20 minute initial assessment
20 minute interview with recruiter
30 minute hiring manager interview
30 minute role playing interview with hiring manager
30 minute interview with our CEO
Reference check
Offer!
PermitFlow's mission is to streamline and simplify construction permitting in the $1.6 trillion United States construction market. Our software reduces time to permit, supporting permitting end-to-end including permit research, application preparation, submission, and monitoring. We've raised a $31m Series A led by Kleiner Perkins with participation from Initialized Capital, Y Combinator, Felicis Ventures, Altos Ventures, and the founders and executives from Zillow, PlanGrid, Thumbtack, Bluebeam, Uber, Procore, and more. Our team consists of architects, structural engineers, permitting experts, and workflow software specialists, all who have personally experienced the pain of permitting. Ideally, you're based in NYC or willing to relocate for hybrid work. We're currently hybrid in-person 3 days/week in our NYC office. Who You Are?
B2B Software Customer Success Expert
Customer Focused
Thought Leader
Analytical
What You'll Do:
As an early Customer Success Manager at PermitFlow, you'll work alongside the Head of Customer Success to both support our rapidly-growing customer base and develop and iterate on processes. Manage a book of business comprised primarily of contractors and developers in the construction industry and nurturing stakeholder relationships with decision makers and influencers
Own customer rollout, lifecycle management, renewal and expansion for your book of business
Collaborate with our Permit Operations team to onboard clients and ensure their continued satisfaction with the platform
Proactively build and project-manage intervention plans for at-risk customers
Engage with Product and Operations leadership to provide user feedback and play a key role in developing the product roadmap
Collaborate with the Head of Customer Success on internal initiatives, building process and laying the groundwork for future CSMs
The ideal candidate for this role is a proactive team player that is willing to dive in head first in the face of ambiguity, and a customer-first thinker who can rationalize the needs of our customers' businesses with our own priorities. Qualifications & Fit:
2-3 years of experience within the early stage tech startup space
Excellent communication and negotiation skills, with the ability to deliver presentations and demonstrations effectively
Self-motivated and driven, with a passion for building strong customer relationships
Willing to dive in head first in the face of challenges and ambiguity
Experience in the construction industry (and ideally permitting) is a strong plus!
Benefits:
Equity packages
Competitive Salary
100% Paid health, dental & vision coverage
Company issued laptop
Home office & equipment stipend
Lunch & Dinner provided via UberEats w/ a fully stocked kitchen
Commuter benefits
Team building events
Unlimited PTO
Interview Process
20 minute initial assessment
20 minute interview with recruiter
30 minute hiring manager interview
30 minute role playing interview with hiring manager
30 minute interview with our CEO
Reference check
Offer!