Corcentric
Collections Analyst
As a Collections Analyst at Corcentric, you will join a driven, ambitious team within an entrepreneurial global organization. As a technology-enabled Managed Services provider, we specialize in Account Receivable services, managing complex commercial collections portfolios on behalf of our customers. In this role, you will manage a portfolio of unique customer accounts; you will be responsible for collecting payments and organizing collection plans, with the goal of reducing past due accounts and bad debt exposure. In addition to business-to-business collections experience, the successful candidate will also demonstrate critical thinking, professional communication, organization, and time-management skills. We are currently hiring out of our Downers Grove, IL office, and are pleased to offer a hybrid work-from-home schedule of three days in-office, every first and third week of the month. This key position reports to the Collections Manager within our Financial Operations & Managed Services team. We're a dedicated, down-to-earth group in a growing organization offering plenty of opportunity. We look forward to adding you into the mix! As a Collections Analyst, you will be responsible for: Managing a collections portfolio, following account-specific operation procedures and service-level agreements. Reviewing and monitoring assigned accounts and all applicable collection reports. Initiating collection calls to business accounts, identifying key points-of-contact and building relationships in support of strategic collections efforts. Communicating professionally, leveraging your interpersonal skills, negotiation abilities and influencing skills to achieve desirable outcomes. Proactively communicating updates to clients and internal stakeholders, providing timely follow-ups on payment arrangements and customer requests. Analyzing, researching, and resolving client billing problems and deductions, identifying root causes contributing to account delinquency. Reviewing credit limits, assessing account delinquencies, and making recommendations to management. Staying well-organized, following documentation procedures across various customer portals and internal systems. Preserving a positive customer experience, escalating issues when appropriate, and collaborating effectively with cross-functional team members.
As a Collections Analyst at Corcentric, you will join a driven, ambitious team within an entrepreneurial global organization. As a technology-enabled Managed Services provider, we specialize in Account Receivable services, managing complex commercial collections portfolios on behalf of our customers. In this role, you will manage a portfolio of unique customer accounts; you will be responsible for collecting payments and organizing collection plans, with the goal of reducing past due accounts and bad debt exposure. In addition to business-to-business collections experience, the successful candidate will also demonstrate critical thinking, professional communication, organization, and time-management skills. We are currently hiring out of our Downers Grove, IL office, and are pleased to offer a hybrid work-from-home schedule of three days in-office, every first and third week of the month. This key position reports to the Collections Manager within our Financial Operations & Managed Services team. We're a dedicated, down-to-earth group in a growing organization offering plenty of opportunity. We look forward to adding you into the mix! As a Collections Analyst, you will be responsible for: Managing a collections portfolio, following account-specific operation procedures and service-level agreements. Reviewing and monitoring assigned accounts and all applicable collection reports. Initiating collection calls to business accounts, identifying key points-of-contact and building relationships in support of strategic collections efforts. Communicating professionally, leveraging your interpersonal skills, negotiation abilities and influencing skills to achieve desirable outcomes. Proactively communicating updates to clients and internal stakeholders, providing timely follow-ups on payment arrangements and customer requests. Analyzing, researching, and resolving client billing problems and deductions, identifying root causes contributing to account delinquency. Reviewing credit limits, assessing account delinquencies, and making recommendations to management. Staying well-organized, following documentation procedures across various customer portals and internal systems. Preserving a positive customer experience, escalating issues when appropriate, and collaborating effectively with cross-functional team members.