One Workplace
Senior Credit & Collections Analyst
One Workplace, Santa Clara, California, United States, 95050
Senior Credit & Collections Analyst
The Senior Credit & Collections Analyst is a strategic, high-impact contributor within the Accounts Receivable function, responsible for leading credit risk evaluation, optimizing cash flow, and driving collection strategies across a complex portfolio of high-value accounts. This position plays a critical role in enforcing credit governance, minimizing bad debt exposure, and enhancing working capital performance through data-driven insights and cross-functional collaboration. The ideal candidate is a subject matter expert in credit and collections, well-versed in enterprise systems like Oracle, and experienced in managing enterprise-level customer portfolios within a shared services or high-volume environment. This position reports directly to the Accounts Receivable Manager and partners closely with Finance, Sales, and Operations. This is a hybrid role mandatory three days in the office. Key Responsibilities: Conduct comprehensive credit assessments using financial statement analysis, credit agency data (D&B, Credit Safe), and industry benchmarking to establish credit limits and terms aligned with risk appetite. Enforce corporate credit policies and compliance controls across business units; proactively monitor exposure to ensure adherence. Own and maintain risk management tools including bankruptcy trackers, escalation logs, risk scorecards, and payment plan documentation. Monitor macroeconomic, market, and customer-specific risk factors to anticipate financial exposure and proactively recommend mitigation strategies. Maintain high-level stakeholder engagement through periodic credit reviews and policy updates. Drive collections strategy for complex, high-revenue portfolios to reduce DSO, improve aging metrics, and maintain healthy cash flow. Leverage data analytics to identify delinquency trends, root causes, and areas for intervention; develop actionable plans to address systemic issues. Partner with cross-functional stakeholders (Sales, Contracts, Customer Success) to resolve disputes and negotiate customer payment plans. Lead monthly collection review meetings with internal teams to provide updates, influence business decisions, and ensure alignment with financial goals. Ensure compliance with contractual obligations, SOX/internal controls, and customer invoicing requirements using third-party systems and portals. Manage escalations with professionalism and authority, balancing customer experience with financial risk. Prepare and present detailed AR, collections, and credit risk dashboards to senior leadership and executive stakeholders. Provide insight-driven recommendations to enhance AR processes, automation opportunities, and policy updates using KPIs and benchmarking. Serve as a lead resource for internal audits, external audits, and regulatory compliance reporting. Spearhead system enhancements, ERP integrations, and UAT testing for new modules or process changes. Act as a knowledge leader and mentor to junior analysts, providing guidance on complex accounts, systems, and industry best practices. Championing a continuous improvement mindset and contribute to a high-performance, collaborative AR team culture. Qualifications: Bachelor's degree in finance, accounting, or related discipline required. Minimum of 10+ years of progressive experience in Credit, Collections, or Accounts Receivable, with a proven track record in enterprise-level portfolio management. Experience in high-volume, fast-paced, shared services environments preferred. Deep knowledge of credit risk evaluation, collections strategies, and financial analysis required. Advanced proficiency in Oracle ERP and experience with platforms such as Hedberg, Wrike, and third-party billing portals. Strong command of Microsoft Excel (pivot tables, v-lookup, data analysis), PowerPoint, and reporting tools. Familiarity with GAAP, SOX compliance, and revenue recognition principles as they relate to AR processes. Strategic thinker with strong analytical and problem-solving skills. Excellent interpersonal and communication skillsboth written and verbal. Highly organized, results-driven, and comfortable with ambiguity and change. Customer-centric mindset with strong negotiation and conflict resolution skills. Demonstrated ability to lead initiatives and influence without authority. Location: Santa Clara, California Compensation range: $34.75 - $39.75/hour Benefits: 15 days of PTO 9 Paid holidays Medical/Dental/Vision Insurance 401k + Employer Match Paid Parental Leave Wellness App with reimbursement of up to $500 per year Profit Sharing
The Senior Credit & Collections Analyst is a strategic, high-impact contributor within the Accounts Receivable function, responsible for leading credit risk evaluation, optimizing cash flow, and driving collection strategies across a complex portfolio of high-value accounts. This position plays a critical role in enforcing credit governance, minimizing bad debt exposure, and enhancing working capital performance through data-driven insights and cross-functional collaboration. The ideal candidate is a subject matter expert in credit and collections, well-versed in enterprise systems like Oracle, and experienced in managing enterprise-level customer portfolios within a shared services or high-volume environment. This position reports directly to the Accounts Receivable Manager and partners closely with Finance, Sales, and Operations. This is a hybrid role mandatory three days in the office. Key Responsibilities: Conduct comprehensive credit assessments using financial statement analysis, credit agency data (D&B, Credit Safe), and industry benchmarking to establish credit limits and terms aligned with risk appetite. Enforce corporate credit policies and compliance controls across business units; proactively monitor exposure to ensure adherence. Own and maintain risk management tools including bankruptcy trackers, escalation logs, risk scorecards, and payment plan documentation. Monitor macroeconomic, market, and customer-specific risk factors to anticipate financial exposure and proactively recommend mitigation strategies. Maintain high-level stakeholder engagement through periodic credit reviews and policy updates. Drive collections strategy for complex, high-revenue portfolios to reduce DSO, improve aging metrics, and maintain healthy cash flow. Leverage data analytics to identify delinquency trends, root causes, and areas for intervention; develop actionable plans to address systemic issues. Partner with cross-functional stakeholders (Sales, Contracts, Customer Success) to resolve disputes and negotiate customer payment plans. Lead monthly collection review meetings with internal teams to provide updates, influence business decisions, and ensure alignment with financial goals. Ensure compliance with contractual obligations, SOX/internal controls, and customer invoicing requirements using third-party systems and portals. Manage escalations with professionalism and authority, balancing customer experience with financial risk. Prepare and present detailed AR, collections, and credit risk dashboards to senior leadership and executive stakeholders. Provide insight-driven recommendations to enhance AR processes, automation opportunities, and policy updates using KPIs and benchmarking. Serve as a lead resource for internal audits, external audits, and regulatory compliance reporting. Spearhead system enhancements, ERP integrations, and UAT testing for new modules or process changes. Act as a knowledge leader and mentor to junior analysts, providing guidance on complex accounts, systems, and industry best practices. Championing a continuous improvement mindset and contribute to a high-performance, collaborative AR team culture. Qualifications: Bachelor's degree in finance, accounting, or related discipline required. Minimum of 10+ years of progressive experience in Credit, Collections, or Accounts Receivable, with a proven track record in enterprise-level portfolio management. Experience in high-volume, fast-paced, shared services environments preferred. Deep knowledge of credit risk evaluation, collections strategies, and financial analysis required. Advanced proficiency in Oracle ERP and experience with platforms such as Hedberg, Wrike, and third-party billing portals. Strong command of Microsoft Excel (pivot tables, v-lookup, data analysis), PowerPoint, and reporting tools. Familiarity with GAAP, SOX compliance, and revenue recognition principles as they relate to AR processes. Strategic thinker with strong analytical and problem-solving skills. Excellent interpersonal and communication skillsboth written and verbal. Highly organized, results-driven, and comfortable with ambiguity and change. Customer-centric mindset with strong negotiation and conflict resolution skills. Demonstrated ability to lead initiatives and influence without authority. Location: Santa Clara, California Compensation range: $34.75 - $39.75/hour Benefits: 15 days of PTO 9 Paid holidays Medical/Dental/Vision Insurance 401k + Employer Match Paid Parental Leave Wellness App with reimbursement of up to $500 per year Profit Sharing