Stypi (Acquired by Salesforce)
Principal Technical Support Engineer
Stypi (Acquired by Salesforce), San Francisco, California, United States, 94102
Principal Technical Support Engineer
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword
it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? Agentforce is the future of AI, and you are the future of Salesforce. Job Duties: Assist customers in solving problems their Salesforce managed package and implementation of Salesforce products. Debug, troubleshoot, and ensure issues are fully resolved. Develop and maintain technical expertise in assigned areas of product functionality. Provide feature explanation and Salesforce.com best practices. Maintain customer expectations and the customer experience to improve customer satisfaction. Maintain and participate in job-related training activities. Demonstrate the ability to research, document, and prioritize customer issues, using internal tools and escalation teams when needed, as well as prioritize and manage time effectively in a fast-paced environment. Craft and curate knowledge content. Minimum Requirements: Master's degree (or its foreign degree equivalent) in Computer Science, Engineering (any field), or a related quantitative discipline, and one (1) year of experience in the job offered or in any occupation in a related field. A related technical degree required (Computer Science, Engineering (any field)). Special Skill Requirements: (1) SQL; (2) Java; (3) HTML5; (4) CSS3; (5) Incident Analysis; (6) Incident Management; (7) Monitor and track system processing; (8) Business Requirements; and (9) Data Integration. Any suitable combination of education, training and/or experience is acceptable. Salary: $121,300.00 - $199,700.00 per annum. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link. Submit a resume using the apply button on this posting or by email at: onlinejobpostings@salesforce.com at Job# 21-10825. Salesforce is an Equal Opportunity & Affirmative Action Employer. Unleash Your Potential When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future
but to redefine what's possible
for yourself, for AI, and the world.
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword
it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? Agentforce is the future of AI, and you are the future of Salesforce. Job Duties: Assist customers in solving problems their Salesforce managed package and implementation of Salesforce products. Debug, troubleshoot, and ensure issues are fully resolved. Develop and maintain technical expertise in assigned areas of product functionality. Provide feature explanation and Salesforce.com best practices. Maintain customer expectations and the customer experience to improve customer satisfaction. Maintain and participate in job-related training activities. Demonstrate the ability to research, document, and prioritize customer issues, using internal tools and escalation teams when needed, as well as prioritize and manage time effectively in a fast-paced environment. Craft and curate knowledge content. Minimum Requirements: Master's degree (or its foreign degree equivalent) in Computer Science, Engineering (any field), or a related quantitative discipline, and one (1) year of experience in the job offered or in any occupation in a related field. A related technical degree required (Computer Science, Engineering (any field)). Special Skill Requirements: (1) SQL; (2) Java; (3) HTML5; (4) CSS3; (5) Incident Analysis; (6) Incident Management; (7) Monitor and track system processing; (8) Business Requirements; and (9) Data Integration. Any suitable combination of education, training and/or experience is acceptable. Salary: $121,300.00 - $199,700.00 per annum. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link. Submit a resume using the apply button on this posting or by email at: onlinejobpostings@salesforce.com at Job# 21-10825. Salesforce is an Equal Opportunity & Affirmative Action Employer. Unleash Your Potential When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future
but to redefine what's possible
for yourself, for AI, and the world.