Salesforce, Inc..
Principal Technical Support Engineer
Salesforce, Inc.., San Francisco, California, United States, 94199
Applications for this position will be accepted on an ongoing basis.
Salesforce Inc. seeks Principal Technical Support Engineer in San Francisco, CA:
Job Duties: Assist customers in solving problems their Salesforce managed package and implementation of Salesforce products. Debug, troubleshoot, and ensure issues are fully resolved. Develop and maintain technical expertise in assigned areas of product functionality. Provide feature explanation and Salesforce.com best practices. Maintain customer expectations and the customer experience to improve customer satisfaction. Maintain and participate in job-related training activities. Demonstrate the ability to research, document, and prioritize customer issues, using internal tools and escalation teams when needed, as well as prioritize and manage time effectively in a fast-paced environment. Craft and curate knowledge content.
Telecommuting is an option. Some travel to Salesforce offices may be required. Minimum Requirements: Master’s degree (or its foreign degree equivalent) in Computer Science, Engineering (any field), or a related quantitative discipline, and one (1) year of experience in the job offered or in any occupation in a related field. A related technical degree required (Computer Science, Engineering (any field)). Special Skill Requirements: (1) SQL; (2) Java; (3) HTML5; (4) CSS3; (5) Incident Analysis; (6) Incident Management; (7) Monitor and track system processing; (8) Business Requirements; and (9) Data Integration. Any suitable combination of education, training and/or experience is acceptable.
Telecommuting is an option. Some travel to Salesforce offices may be required. Salary: $121,300.00 - $199,700.00 per annum. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link:
https://www.salesforcebenefits.com . Submit a resume using the apply button on this posting or by email at: onlinejobpostings@salesforce.com at Job# 21-10825. Salesforce is an Equal Opportunity & Affirmative Action Employer. #LI-DNI
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Telecommuting is an option. Some travel to Salesforce offices may be required. Minimum Requirements: Master’s degree (or its foreign degree equivalent) in Computer Science, Engineering (any field), or a related quantitative discipline, and one (1) year of experience in the job offered or in any occupation in a related field. A related technical degree required (Computer Science, Engineering (any field)). Special Skill Requirements: (1) SQL; (2) Java; (3) HTML5; (4) CSS3; (5) Incident Analysis; (6) Incident Management; (7) Monitor and track system processing; (8) Business Requirements; and (9) Data Integration. Any suitable combination of education, training and/or experience is acceptable.
Telecommuting is an option. Some travel to Salesforce offices may be required. Salary: $121,300.00 - $199,700.00 per annum. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link:
https://www.salesforcebenefits.com . Submit a resume using the apply button on this posting or by email at: onlinejobpostings@salesforce.com at Job# 21-10825. Salesforce is an Equal Opportunity & Affirmative Action Employer. #LI-DNI
#J-18808-Ljbffr