Yokogawa
Not Just A Job, But A Career
Yokogawa, award winner for 'Best Asset Monitoring Technology' and 'Best Digital Twin Technology' at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries. Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect. About The Team
Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do. Regional Service Manager (RSM) - West Region
Regional Service Manager (RSM) - West Region is a proactive and customer-centric role to lead and scale our field and support services across the assigned region. Regional Service Manager will play a critical role in delivering exceptional customer value through operational excellence, strategic leadership, and digital enablement. RSM will manage a cross-functional team, oversee contract performance, drive business growth, and act as the voice of the customer within the organization. The West Region office is located in Salt Lake City, Utah and supports the following states in the region: Utah, Washington, Oregon, Idaho, Wyoming, Colorado, Nevada, California, and Arizona. Key Responsibilities
Team Leadership and Management
Lead, coach, develop and mentor a regional team of Service Engineers, Service Specialists, and Support Staff. Manage workforce planning, skills development and succession planning. Align service goals with business objectives through team development and performance management to ensure resources continue to develop both Yokogawa technical and people skills competencies. Foster a culture of accountability, learning and continuous improvement.
Service Delivery & Operations
Oversee planning and execution of service jobs - on site and remote services: maintenance, troubleshooting, service projects, upgrades, commissioning and on demand customer needs per the contract. Ensure compliance with safety, quality and regulatory standards and customer HSE requirements Drive adherence to SLA commitments and performance KPIs for response time, resolution and uptime. Manage escalation procedures and technical support channels. Ensure customer expectations are met and resources are skilled and available to service customers per the contract terms Focus on hiring talent with transferable skills to Yokogawa Products and Systems in timely manner
Customer Engagement & Retention
Build and maintain strong customer relationships through regular reviews, feedback loops, and SLA management. Serve as they key regional service contact for strategic customers and act as escalation point. Proactively identify opportunities for contract renewals, modernization and digital enhancements Ensure we are meeting SLA expectations regarding on time
pre-scheduled customer touch points and service needs per the contract.
P&L and Business Performance
Own regional core services OI, revenue, cost control and margin targets Drive upselling and cross-selling of service contracts and solutions Collaborate with Sales and Business Development teams to strategically drive install base service growth and improve customer retention rates. Monitor KPIs and implement continuous improvement plans and initiatives
Strategic Initiatives & Contribution
Identify regional trends and customer needs to influence future service offerings and innovations Lead regional deployment of digital service tools, remote support platforms, and predictive maintenance programs. Support regional strategy for lifecycle service offerings, including asset modernization and sustainability solutions. Develops and establishes both short and long-range business strategies for accomplishing key YCA Order objectives. Contribute to North American and Global service strategy and operational improvements. Align and deliver based on the strategic directions given by organization leadership team.
Qualifications
Bachelor's degree in Engineering, Automation, or a related technical field (Master's preferred) 10-15 years of experience in industrial automation service roles, with at least 5 years in management Hands-on knowledge of systems such as DCS, PLC, SIS, SCADA and asset performance software Proven track record of leading regional teams and managing customer relationships Experience with ERP, CRM and digital field service platforms (e.g., SAP, Salesforce, ServAir) Strong commercial acumen and experience managing service P&L Strategic Thinker with a customer first mindset Preferred Attributes:
Industrially recognized certifications such as PMP, Six Sigma, CCNA, GICSP etc. Knowledge of industrial cybersecurity frameworks Excellent communication and stakeholder management skills Comfortable with regional travel up to 40% of time
Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential. Are you being referred to one of our roles? If so, ask your connection at Yokogawa about our Employee Referral process!
Yokogawa, award winner for 'Best Asset Monitoring Technology' and 'Best Digital Twin Technology' at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries. Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect. About The Team
Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do. Regional Service Manager (RSM) - West Region
Regional Service Manager (RSM) - West Region is a proactive and customer-centric role to lead and scale our field and support services across the assigned region. Regional Service Manager will play a critical role in delivering exceptional customer value through operational excellence, strategic leadership, and digital enablement. RSM will manage a cross-functional team, oversee contract performance, drive business growth, and act as the voice of the customer within the organization. The West Region office is located in Salt Lake City, Utah and supports the following states in the region: Utah, Washington, Oregon, Idaho, Wyoming, Colorado, Nevada, California, and Arizona. Key Responsibilities
Team Leadership and Management
Lead, coach, develop and mentor a regional team of Service Engineers, Service Specialists, and Support Staff. Manage workforce planning, skills development and succession planning. Align service goals with business objectives through team development and performance management to ensure resources continue to develop both Yokogawa technical and people skills competencies. Foster a culture of accountability, learning and continuous improvement.
Service Delivery & Operations
Oversee planning and execution of service jobs - on site and remote services: maintenance, troubleshooting, service projects, upgrades, commissioning and on demand customer needs per the contract. Ensure compliance with safety, quality and regulatory standards and customer HSE requirements Drive adherence to SLA commitments and performance KPIs for response time, resolution and uptime. Manage escalation procedures and technical support channels. Ensure customer expectations are met and resources are skilled and available to service customers per the contract terms Focus on hiring talent with transferable skills to Yokogawa Products and Systems in timely manner
Customer Engagement & Retention
Build and maintain strong customer relationships through regular reviews, feedback loops, and SLA management. Serve as they key regional service contact for strategic customers and act as escalation point. Proactively identify opportunities for contract renewals, modernization and digital enhancements Ensure we are meeting SLA expectations regarding on time
pre-scheduled customer touch points and service needs per the contract.
P&L and Business Performance
Own regional core services OI, revenue, cost control and margin targets Drive upselling and cross-selling of service contracts and solutions Collaborate with Sales and Business Development teams to strategically drive install base service growth and improve customer retention rates. Monitor KPIs and implement continuous improvement plans and initiatives
Strategic Initiatives & Contribution
Identify regional trends and customer needs to influence future service offerings and innovations Lead regional deployment of digital service tools, remote support platforms, and predictive maintenance programs. Support regional strategy for lifecycle service offerings, including asset modernization and sustainability solutions. Develops and establishes both short and long-range business strategies for accomplishing key YCA Order objectives. Contribute to North American and Global service strategy and operational improvements. Align and deliver based on the strategic directions given by organization leadership team.
Qualifications
Bachelor's degree in Engineering, Automation, or a related technical field (Master's preferred) 10-15 years of experience in industrial automation service roles, with at least 5 years in management Hands-on knowledge of systems such as DCS, PLC, SIS, SCADA and asset performance software Proven track record of leading regional teams and managing customer relationships Experience with ERP, CRM and digital field service platforms (e.g., SAP, Salesforce, ServAir) Strong commercial acumen and experience managing service P&L Strategic Thinker with a customer first mindset Preferred Attributes:
Industrially recognized certifications such as PMP, Six Sigma, CCNA, GICSP etc. Knowledge of industrial cybersecurity frameworks Excellent communication and stakeholder management skills Comfortable with regional travel up to 40% of time
Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential. Are you being referred to one of our roles? If so, ask your connection at Yokogawa about our Employee Referral process!