Optum
Senior Patient Care Coordinator (Breast Imaging & Diagnostic Imaging Scheduler)
The Senior Patient Care Coordinator (Breast Imaging & Diagnostic Imaging Scheduler) is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service, and adhere to Lean processes. Supports the teams in meeting financial, clinical, and service goals. Schedule: Monday-Friday 8am-5pm PST. May require flexibility to work Saturday shifts, depending on business need. Locations: Onsite at 1145 Broadway St. Seattle, WA with float coverage required at 9709 3rd Ave. and 904 7th Ave., as needed. May be required to travel for coverage at other locations, as needed Primary Responsibilities: First point of contact for our patients. Sets the tone for a positive experience Exhibits empathy, courtesy, competence, efficiency and care Schedules appointments and procedures, following standard guidelines Uses multiple computer and phone systems to fulfill patient needs over phone Verifies patient information, while documenting in their Electronic Health Record (EPIC) Advises patients of their responsibilities regarding insurance and referral information Checks in patients for breast imaging and/or diagnostic imaging Answers phones for breast imaging and/or diagnostic imaging departments Makes outgoing calls for breast imaging and/or diagnostic imaging from a phone queue Reschedules patients, as needed Film library duties, including pushing and receiving images and requesting imaging medical records Travels for coverage at other locations, as needed What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include: Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays Medical Plan options along with participation in a Health Spending Account or a Health Saving account Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage 401(k) Savings Plan, Employee Stock Purchase Plan Education Reimbursement Employee Discounts Employee Assistance Program Employee Referral Bonus Program Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) More information can be downloaded at: http://uhg.hr/uhgbenefits Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma/GED (or higher) 2+ years of customer service experience 1+ years of experience in a healthcare setting or medical field Willing and able to travel to multiple locations for coverage Reliable transportation Preferred Qualifications: EMR (Electronic Medical Record) experience Knowledge/understanding of CPT/ICD-10 coding Excellent communication skills and phone etiquette Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, youll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.00 to $35.72 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyoneof every race, gender, sexuality, age, location, and incomedeserves the opportunity to live their healthiest life. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
The Senior Patient Care Coordinator (Breast Imaging & Diagnostic Imaging Scheduler) is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service, and adhere to Lean processes. Supports the teams in meeting financial, clinical, and service goals. Schedule: Monday-Friday 8am-5pm PST. May require flexibility to work Saturday shifts, depending on business need. Locations: Onsite at 1145 Broadway St. Seattle, WA with float coverage required at 9709 3rd Ave. and 904 7th Ave., as needed. May be required to travel for coverage at other locations, as needed Primary Responsibilities: First point of contact for our patients. Sets the tone for a positive experience Exhibits empathy, courtesy, competence, efficiency and care Schedules appointments and procedures, following standard guidelines Uses multiple computer and phone systems to fulfill patient needs over phone Verifies patient information, while documenting in their Electronic Health Record (EPIC) Advises patients of their responsibilities regarding insurance and referral information Checks in patients for breast imaging and/or diagnostic imaging Answers phones for breast imaging and/or diagnostic imaging departments Makes outgoing calls for breast imaging and/or diagnostic imaging from a phone queue Reschedules patients, as needed Film library duties, including pushing and receiving images and requesting imaging medical records Travels for coverage at other locations, as needed What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include: Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays Medical Plan options along with participation in a Health Spending Account or a Health Saving account Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage 401(k) Savings Plan, Employee Stock Purchase Plan Education Reimbursement Employee Discounts Employee Assistance Program Employee Referral Bonus Program Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) More information can be downloaded at: http://uhg.hr/uhgbenefits Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma/GED (or higher) 2+ years of customer service experience 1+ years of experience in a healthcare setting or medical field Willing and able to travel to multiple locations for coverage Reliable transportation Preferred Qualifications: EMR (Electronic Medical Record) experience Knowledge/understanding of CPT/ICD-10 coding Excellent communication skills and phone etiquette Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, youll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.00 to $35.72 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyoneof every race, gender, sexuality, age, location, and incomedeserves the opportunity to live their healthiest life. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.