The Bright Hotel
Hotel Executive Housekeeper
The Bright Hotel is reimagining hotel operations by leveraging a tech-forward approach to the guest experience. Our goal is to personalize the stay for each guest driving stellar satisfaction rates. We are currently building out a portfolio of hotels focused on health and wellness called Vitality Hotels. Memphis Vitality Hotel is looking for an experienced Hotel Executive Housekeeper to lead the housekeeping department. This role will be responsible for directing housekeeping operations and coordinating between housekeeping crews to inspect assigned areas and ensure standards are met. Hands-on management is required including hiring/firing, training, directing the team to clean and organize the hotel, keeping up with the laundry, and making sure all dirty rooms are cleaned each day. Responsibilities include: Establish and/or implement standard operating procedures Plan and coordinate activities of housekeeping supervisors and their crews Coordinate standard inspections or inspect assigned areas to ensure standards are met Manage and create reasonable housekeeping schedules and assignments to maximize the productivity of the whole housekeeping department Attend to and resolve guest complaints Complete financial management administrative duties, including setting and managing the budget Approve all supply requisitions and maintain a lost-and-found department. Determine rightful owner and send correspondence Maintain par stock of guest supplies, cleaning supplies, linen, and other housekeeping items. Manage housekeeping inventory Manage and follow the company's master key policy Partner with HR/Operations team to process housekeeping crew hiring, terminations, and/or disciplinary action Train, develop, and hold teams accountable for their work, while following company labor standards Periodic travel to and oversight of regional properties Other administrative duties (as assigned) Performance management in alignment with our outsourced HSK partner Lead, train, and supervise housekeeping staff to deliver consistent, high-quality service Develop and implement cleaning protocols, inspection checklists, and SOPs Maintain inventory of supplies and equipment; manage procurement and cost control Conduct regular audits of guest rooms and public areas to ensure compliance with cleanliness standards Collaborate with General Manager, Engineering, F&B, and Guest Experience to address maintenance issues and guest requests Monitor and optimize labor scheduling based on occupancy forecasts Ensure compliance with health, safety, and sanitation regulations Manage lost-and-found procedures and guest property handling Prepare departmental budgets and track performance against KPIs Drive continuous improvement through training programs and performance evaluations Qualifications, skills, abilities and experience include: AA in Business Management or Certified Housekeeping Executive preferred Certificate in sanitation, interior design, and/or safety are desired Proven ability to have a professional attitude, strong customer service, leadership and communication skills Experience with basic accounting, purchasing and inventory management Experience hiring and training housekeeping crews Manage outsourcing companies Workplace Hazardous Materials Information Systems (WHMIS) certification preferred Attention to Detail Independent Self-Starter Highly Organized Critical Thinker Problem Solver Excellent Communicator Ability to Prioritize Teamwork & Collaboration Multi-Tasker with Strong Sense of Urgency Physical requirements include: Long hours may be required periodically Minimum qualifications include: High School Diploma 7 years cleaning experience 5 years housekeeping management experience Travel: Ensure a reliable commute or plan to relocate before starting work *Please note, due to the requirements of this position, responses may automatically disqualify you from moving forward in the application process. Please review minimum qualifications thoroughly before applying. Schedule / Travel Requirements: The position is based in on property with periodic travel to regional properties required.
The Bright Hotel is reimagining hotel operations by leveraging a tech-forward approach to the guest experience. Our goal is to personalize the stay for each guest driving stellar satisfaction rates. We are currently building out a portfolio of hotels focused on health and wellness called Vitality Hotels. Memphis Vitality Hotel is looking for an experienced Hotel Executive Housekeeper to lead the housekeeping department. This role will be responsible for directing housekeeping operations and coordinating between housekeeping crews to inspect assigned areas and ensure standards are met. Hands-on management is required including hiring/firing, training, directing the team to clean and organize the hotel, keeping up with the laundry, and making sure all dirty rooms are cleaned each day. Responsibilities include: Establish and/or implement standard operating procedures Plan and coordinate activities of housekeeping supervisors and their crews Coordinate standard inspections or inspect assigned areas to ensure standards are met Manage and create reasonable housekeeping schedules and assignments to maximize the productivity of the whole housekeeping department Attend to and resolve guest complaints Complete financial management administrative duties, including setting and managing the budget Approve all supply requisitions and maintain a lost-and-found department. Determine rightful owner and send correspondence Maintain par stock of guest supplies, cleaning supplies, linen, and other housekeeping items. Manage housekeeping inventory Manage and follow the company's master key policy Partner with HR/Operations team to process housekeeping crew hiring, terminations, and/or disciplinary action Train, develop, and hold teams accountable for their work, while following company labor standards Periodic travel to and oversight of regional properties Other administrative duties (as assigned) Performance management in alignment with our outsourced HSK partner Lead, train, and supervise housekeeping staff to deliver consistent, high-quality service Develop and implement cleaning protocols, inspection checklists, and SOPs Maintain inventory of supplies and equipment; manage procurement and cost control Conduct regular audits of guest rooms and public areas to ensure compliance with cleanliness standards Collaborate with General Manager, Engineering, F&B, and Guest Experience to address maintenance issues and guest requests Monitor and optimize labor scheduling based on occupancy forecasts Ensure compliance with health, safety, and sanitation regulations Manage lost-and-found procedures and guest property handling Prepare departmental budgets and track performance against KPIs Drive continuous improvement through training programs and performance evaluations Qualifications, skills, abilities and experience include: AA in Business Management or Certified Housekeeping Executive preferred Certificate in sanitation, interior design, and/or safety are desired Proven ability to have a professional attitude, strong customer service, leadership and communication skills Experience with basic accounting, purchasing and inventory management Experience hiring and training housekeeping crews Manage outsourcing companies Workplace Hazardous Materials Information Systems (WHMIS) certification preferred Attention to Detail Independent Self-Starter Highly Organized Critical Thinker Problem Solver Excellent Communicator Ability to Prioritize Teamwork & Collaboration Multi-Tasker with Strong Sense of Urgency Physical requirements include: Long hours may be required periodically Minimum qualifications include: High School Diploma 7 years cleaning experience 5 years housekeeping management experience Travel: Ensure a reliable commute or plan to relocate before starting work *Please note, due to the requirements of this position, responses may automatically disqualify you from moving forward in the application process. Please review minimum qualifications thoroughly before applying. Schedule / Travel Requirements: The position is based in on property with periodic travel to regional properties required.