G2IT
Configuration ManagerO'Fallon, Illinois, United States
G2IT, O Fallon, Illinois, United States, 62269
Configuration Manager
We're hiring a Configuration Manager with hands-on experience managing and maintaining the ServiceNow CMDB in support of IT operations. This role is ideal for someone with a strong technical background, a passion for process improvement, and a deep understanding of ITIL-based Configuration Management. If you're detail-oriented, process-driven, and comfortable working across teams, we want to hear from you. What You'll Do: Manage and maintain the ServiceNow Configuration Management Database (CMDB) Ensure CMDB alignment with the Common Service Data Model (CSDM), CI Classes, and relationships Use the Identification and Reconciliation (I&R) engine to maintain data accuracy Develop, document, and enforce governance policies for CMDB data quality and compliance Integrate configuration data from external sources using APIs, MID servers, and other tools Support ServiceNow administration and development efforts (e.g., scripting, workflows, integrations) Collaborate with IT, security, system owners, and external partners to gather and validate data Document CM plans, SOPs, reports, and dashboards to track data health and performance Assist in the implementation of ServiceNow Discovery, Service Mapping, and ITOM features What We're Looking For: Required Experience & Skills: 35 years of experience in Configuration Management 2+ years of hands-on experience with ServiceNow CMDB Strong understanding of CSDM, CI Classes, and relationship modeling Familiarity with ServiceNow's Identification and Reconciliation (I&R) engine Experience with ITIL-based Configuration Management and Change Management processes Working knowledge of CI data integrations and ServiceNow development Ability to define and maintain governance policies and audit/reconcile CI data Excellent communication and stakeholder coordination skills Preferred Skills: Experience with ServiceNow Discovery, Service Mapping, and CMDB Health Dashboards Familiarity with ServiceNow Event Management and ITOM Visibility Certifications (Preferred/Required): ITIL v3/v4 Foundation
(strongly preferred) ServiceNow Certified System Administrator
(preferred) ServiceNow CMDB or Discovery Certification
(highly desirable) Security+ (DoD 8570 compliant)
(highly desirable) Requirements: Bachelor's degree in information technology
, Computer Science, or a related field (or equivalent experience) Active DoD Secret Clearance
(required) Salary range: $75K-$85K, depending on experience
We're hiring a Configuration Manager with hands-on experience managing and maintaining the ServiceNow CMDB in support of IT operations. This role is ideal for someone with a strong technical background, a passion for process improvement, and a deep understanding of ITIL-based Configuration Management. If you're detail-oriented, process-driven, and comfortable working across teams, we want to hear from you. What You'll Do: Manage and maintain the ServiceNow Configuration Management Database (CMDB) Ensure CMDB alignment with the Common Service Data Model (CSDM), CI Classes, and relationships Use the Identification and Reconciliation (I&R) engine to maintain data accuracy Develop, document, and enforce governance policies for CMDB data quality and compliance Integrate configuration data from external sources using APIs, MID servers, and other tools Support ServiceNow administration and development efforts (e.g., scripting, workflows, integrations) Collaborate with IT, security, system owners, and external partners to gather and validate data Document CM plans, SOPs, reports, and dashboards to track data health and performance Assist in the implementation of ServiceNow Discovery, Service Mapping, and ITOM features What We're Looking For: Required Experience & Skills: 35 years of experience in Configuration Management 2+ years of hands-on experience with ServiceNow CMDB Strong understanding of CSDM, CI Classes, and relationship modeling Familiarity with ServiceNow's Identification and Reconciliation (I&R) engine Experience with ITIL-based Configuration Management and Change Management processes Working knowledge of CI data integrations and ServiceNow development Ability to define and maintain governance policies and audit/reconcile CI data Excellent communication and stakeholder coordination skills Preferred Skills: Experience with ServiceNow Discovery, Service Mapping, and CMDB Health Dashboards Familiarity with ServiceNow Event Management and ITOM Visibility Certifications (Preferred/Required): ITIL v3/v4 Foundation
(strongly preferred) ServiceNow Certified System Administrator
(preferred) ServiceNow CMDB or Discovery Certification
(highly desirable) Security+ (DoD 8570 compliant)
(highly desirable) Requirements: Bachelor's degree in information technology
, Computer Science, or a related field (or equivalent experience) Active DoD Secret Clearance
(required) Salary range: $75K-$85K, depending on experience