IICRC
Contents Manager
In fire, water, mold, and specialty restoration, handling customer belongings is often the most emotional and claim-sensitive part of the job. At SERVPRO Team Dobson, we approach this responsibility with empathy, professionalism, and a commitment to excellence. The Contents Manager leads the full lifecycle of contents restorationfrom initial loss assessment through pack-out, specialized cleaning, secure storage, and pack-backensuring policyholders, insurers, and adjusters trust the outcome. This role manages a skilled team and maintains high standards for safety, quality, and communication, all while reflecting our mission to develop a team of quality people who focus on excellent service, fairness, and mutual respect. By coordinating logistics, managing vendor relationships, and driving continuous improvement, the Contents Manager helps protect revenue, accelerate claims, and enhance customer satisfactionsupporting our vision to be the premier cleaning and restoration company in the world. Working together to make it Like it never even happened. Required Qualifications
High school diploma or equivalent.
3+ years in restoration, moving/relocation logistics, warehousing, or related field; 1+ year in a supervisory role.
Working knowledge of contents inventory and estimating platforms (e.g., iCat, Encircle, DASH, XactContents, Assured, proprietary franchise systems).
Valid driver's license with acceptable MVR; able to qualify for company insurance.
Ability to pass background check and (if required by carriers) drug screening.
Proficient with tablets/mobile data entry, spreadsheets, and cloud storage. Preferred / Strongly Desired Credentials
IICRC Certifications: Fire & Smoke Damage Restoration Technician (FSRT), Odor Control Technician (OCT), Water Damage Restoration Technician (WRT). Additional plus: Upholstery & Fabric Cleaning (UFT), Applied Microbial Remediation Technician (AMRT).
Experience handling soft-goods restoration systems (e.g., Esporta, Morantz, ultrasonic tanks).
Prior insurance / TPA documentation exposure.
Forklift certification and warehouse slotting experience.
Bilingual (English/Spanish or market-relevant language). Physical & Environmental Requirements
Frequent standing, bending, kneeling, lifting up to 50 lbs (occasionally heavier with team lift or mechanical assist).
Work in residential/commercial structures impacted by fire, smoke, soot, water, mold, and bio contaminants; appropriate PPE provided.
Warehouse environment with forklifts, pallet jacks, vault racking, drying equipment noise.
Occasional after-hours, weekend, and CAT event surge response. Compensation: $55,000.00 - $75,000.00 per year We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Picture Yourself Here Fulfilling Your Potential
At SERVPRO, you can make a positive difference in people's lives each and every day! We're seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO career opportunities near you is easy! We look forward to hearing from you. All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever. U.S. Equal Opportunity Employment Information (Completion is voluntary) We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. A disability is a condition that substantially limits one or more of your major life activities. If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to: Alcohol or other substance use disorder (not currently using drugs illegally) Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS Blind or low vision Cancer (past or present) Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or serious difficulty hearing Diabetes Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders Epilepsy or other seizure disorder Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome Intellectual or developmental disability Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD Missing limbs or partially missing limbs Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports Nervous system condition, for example, migraine headaches, Parkinson's disease, multiple sclerosis (MS) Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities Partial or complete paralysis (any cause) Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema Short stature (dwarfism) Traumatic brain injury PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A disabled veteran is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A recently separated veteran means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An active duty wartime or campaign badge veteran means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An Armed forces service medal veteran means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
In fire, water, mold, and specialty restoration, handling customer belongings is often the most emotional and claim-sensitive part of the job. At SERVPRO Team Dobson, we approach this responsibility with empathy, professionalism, and a commitment to excellence. The Contents Manager leads the full lifecycle of contents restorationfrom initial loss assessment through pack-out, specialized cleaning, secure storage, and pack-backensuring policyholders, insurers, and adjusters trust the outcome. This role manages a skilled team and maintains high standards for safety, quality, and communication, all while reflecting our mission to develop a team of quality people who focus on excellent service, fairness, and mutual respect. By coordinating logistics, managing vendor relationships, and driving continuous improvement, the Contents Manager helps protect revenue, accelerate claims, and enhance customer satisfactionsupporting our vision to be the premier cleaning and restoration company in the world. Working together to make it Like it never even happened. Required Qualifications
High school diploma or equivalent.
3+ years in restoration, moving/relocation logistics, warehousing, or related field; 1+ year in a supervisory role.
Working knowledge of contents inventory and estimating platforms (e.g., iCat, Encircle, DASH, XactContents, Assured, proprietary franchise systems).
Valid driver's license with acceptable MVR; able to qualify for company insurance.
Ability to pass background check and (if required by carriers) drug screening.
Proficient with tablets/mobile data entry, spreadsheets, and cloud storage. Preferred / Strongly Desired Credentials
IICRC Certifications: Fire & Smoke Damage Restoration Technician (FSRT), Odor Control Technician (OCT), Water Damage Restoration Technician (WRT). Additional plus: Upholstery & Fabric Cleaning (UFT), Applied Microbial Remediation Technician (AMRT).
Experience handling soft-goods restoration systems (e.g., Esporta, Morantz, ultrasonic tanks).
Prior insurance / TPA documentation exposure.
Forklift certification and warehouse slotting experience.
Bilingual (English/Spanish or market-relevant language). Physical & Environmental Requirements
Frequent standing, bending, kneeling, lifting up to 50 lbs (occasionally heavier with team lift or mechanical assist).
Work in residential/commercial structures impacted by fire, smoke, soot, water, mold, and bio contaminants; appropriate PPE provided.
Warehouse environment with forklifts, pallet jacks, vault racking, drying equipment noise.
Occasional after-hours, weekend, and CAT event surge response. Compensation: $55,000.00 - $75,000.00 per year We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Picture Yourself Here Fulfilling Your Potential
At SERVPRO, you can make a positive difference in people's lives each and every day! We're seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO career opportunities near you is easy! We look forward to hearing from you. All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever. U.S. Equal Opportunity Employment Information (Completion is voluntary) We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. A disability is a condition that substantially limits one or more of your major life activities. If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to: Alcohol or other substance use disorder (not currently using drugs illegally) Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS Blind or low vision Cancer (past or present) Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or serious difficulty hearing Diabetes Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders Epilepsy or other seizure disorder Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome Intellectual or developmental disability Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD Missing limbs or partially missing limbs Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports Nervous system condition, for example, migraine headaches, Parkinson's disease, multiple sclerosis (MS) Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities Partial or complete paralysis (any cause) Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema Short stature (dwarfism) Traumatic brain injury PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A disabled veteran is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A recently separated veteran means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An active duty wartime or campaign badge veteran means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An Armed forces service medal veteran means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.