Government Jobs
LIBRARY CIRCULATION SUPERVISOR
Government Jobs, Los Angeles, California, United States, 90022
The Position
Under general supervision, provides supervisory level professional duties in support of Library circulation services including supervising the activities and staff of the City Library Circulation Desk; scheduling, training, and evaluating the performance of assigned staff; and ensuring customers receive excellent customer service. Example Of Duties
The following duties are not intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties. Supervises the daily activities of library circulation staff and volunteers; plans, prioritizes and assigns tasks and projects; trains and coaches staff; monitors work, develops staff skills, and evaluates performance; assures that the quality of services provided to patrons meets City Library standards. Monitors operations, workflow, building security and maintenance, and assigns tasks as needed to maintain customer service and safety standards; assures that circulation staff activities are in compliance with all City regulations, policies and safety standards. Provides customer service to library patrons; responds to inquiries and requests for information; explains City programs, procedures and services to citizens and clients; resolves customer service issues; interprets and explains library policies, procedures, rules and regulations to staff and patrons. Prepares and reviews statistical and analytical reports of library activities, operations and procedures; gathers and compiles data for reports; assists with review and processing of administrative documents and reports. Performs special research and program development projects as assigned. Coordinates outreach and promotional programs with volunteer organizations and community groups. Oversees library security and assures patrons comply with policies and procedures. Maintains the absolute confidentiality of all records and information. Minimum Qualifications
Education and Experience: Bachelor's degree or higher degree from an accredited college or university with major coursework in library science, Social Science, Liberal Arts, Business or Public Administration or a closely related field. AND Four (4) years of professional experience in a public library including one (1) year as a lead or supervisor in library support services. Special Requirements
Required Licenses or Certifications: Must possess a valid California driver's license and safe driving record.
Under general supervision, provides supervisory level professional duties in support of Library circulation services including supervising the activities and staff of the City Library Circulation Desk; scheduling, training, and evaluating the performance of assigned staff; and ensuring customers receive excellent customer service. Example Of Duties
The following duties are not intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties. Supervises the daily activities of library circulation staff and volunteers; plans, prioritizes and assigns tasks and projects; trains and coaches staff; monitors work, develops staff skills, and evaluates performance; assures that the quality of services provided to patrons meets City Library standards. Monitors operations, workflow, building security and maintenance, and assigns tasks as needed to maintain customer service and safety standards; assures that circulation staff activities are in compliance with all City regulations, policies and safety standards. Provides customer service to library patrons; responds to inquiries and requests for information; explains City programs, procedures and services to citizens and clients; resolves customer service issues; interprets and explains library policies, procedures, rules and regulations to staff and patrons. Prepares and reviews statistical and analytical reports of library activities, operations and procedures; gathers and compiles data for reports; assists with review and processing of administrative documents and reports. Performs special research and program development projects as assigned. Coordinates outreach and promotional programs with volunteer organizations and community groups. Oversees library security and assures patrons comply with policies and procedures. Maintains the absolute confidentiality of all records and information. Minimum Qualifications
Education and Experience: Bachelor's degree or higher degree from an accredited college or university with major coursework in library science, Social Science, Liberal Arts, Business or Public Administration or a closely related field. AND Four (4) years of professional experience in a public library including one (1) year as a lead or supervisor in library support services. Special Requirements
Required Licenses or Certifications: Must possess a valid California driver's license and safe driving record.