Seton Medical Center
Application Manager
The Application Manager oversees and guides the organization's portfolio of mission-critical applications (i.e., EMR, PACS, etc.). With advanced knowledge of IT deployment and strategy, this role leads application administration, optimization, and roadmap development. Working closely with stakeholders across the organization - including IT, business leaders, clinical teams, and vendors - the Application Manager ensures stability, performance, alignment with business goals, and continuous improvement. They also manage a team of analysts, lead complex projects, and drive process and governance enhancements. Responsibilities
Manage the planning, implementation, maintenance, and support of enterprise applications, ensuring performance, reliability, security, and compliance (including HIPAA) align with organizational architecture and objectives. Supervise and mentor a team of Senior and Junior Application Analysts: prioritize assignments, conduct performance reviews, provide coaching and professional development. Act as primary liaison with business units (e.g. clinical, finance, HR), system users, and vendors to identify needs, prioritize enhancements, manage support escalations, and evaluate new application opportunities. Manage application-related projects from vendor evaluation and procurement through selection, implementation, training, and post-deployment support - serving as project manager where required. Define project scopes, identify and manage stakeholders, tailor communications for varied audiences, and track deliverables to ensure timely completion. Oversee application governance: define policies and processes for change management, system usage, uptime, security and performance, downtime procedures, and business continuity. Develop and maintain application roadmaps aligned with IT and business strategy; prepare executive-level reports, performance metrics, gap analyses, and improvement plans. Conduct application portfolio assessments and review redundancy, value, and risk to optimize cost effectiveness and support strategic decision-making. Manage vendor relationships and service level agreements, including contract negotiation and performance evaluations. Ensure effective training and knowledge transfer: establish best practices, support documentation, facilitate end-user training sessions, and foster on-the-job mentoring. Continuously monitor industry trends, emerging technologies, regulatory updates, and evolving business needs - advocating for enhancements and new application investments. Manage the On-call after hour team. This includes, but not limited to providing downtime updates, issues, and resolutions to senior leadership. Qualifications
Minimum 4 years in clinical systems or business analysis, application support/administration, or equivalent IT roles. 1.5+ years in a senior or lead positions within healthcare IT. Proven experience leading significant application projects - from needs assessment through rollout and optimization in healthcare environments. Demonstrated background in enterprise systems (e.g. EMR/clinical systems), integration, database management and architecture, infrastructure, and vendor oversight. Working knowledge of internet protocols, VPN, firewall, wireless infrastructure, Ethernet, and other data communications methods. Excellent interpersonal, communication, and written documentation skills. Promote excellence through continuous process improvement and the creative pursuit of new ideas, partnerships, and systems. Strong problem solving and analytical skills. Previous experience in a healthcare environment.
The Application Manager oversees and guides the organization's portfolio of mission-critical applications (i.e., EMR, PACS, etc.). With advanced knowledge of IT deployment and strategy, this role leads application administration, optimization, and roadmap development. Working closely with stakeholders across the organization - including IT, business leaders, clinical teams, and vendors - the Application Manager ensures stability, performance, alignment with business goals, and continuous improvement. They also manage a team of analysts, lead complex projects, and drive process and governance enhancements. Responsibilities
Manage the planning, implementation, maintenance, and support of enterprise applications, ensuring performance, reliability, security, and compliance (including HIPAA) align with organizational architecture and objectives. Supervise and mentor a team of Senior and Junior Application Analysts: prioritize assignments, conduct performance reviews, provide coaching and professional development. Act as primary liaison with business units (e.g. clinical, finance, HR), system users, and vendors to identify needs, prioritize enhancements, manage support escalations, and evaluate new application opportunities. Manage application-related projects from vendor evaluation and procurement through selection, implementation, training, and post-deployment support - serving as project manager where required. Define project scopes, identify and manage stakeholders, tailor communications for varied audiences, and track deliverables to ensure timely completion. Oversee application governance: define policies and processes for change management, system usage, uptime, security and performance, downtime procedures, and business continuity. Develop and maintain application roadmaps aligned with IT and business strategy; prepare executive-level reports, performance metrics, gap analyses, and improvement plans. Conduct application portfolio assessments and review redundancy, value, and risk to optimize cost effectiveness and support strategic decision-making. Manage vendor relationships and service level agreements, including contract negotiation and performance evaluations. Ensure effective training and knowledge transfer: establish best practices, support documentation, facilitate end-user training sessions, and foster on-the-job mentoring. Continuously monitor industry trends, emerging technologies, regulatory updates, and evolving business needs - advocating for enhancements and new application investments. Manage the On-call after hour team. This includes, but not limited to providing downtime updates, issues, and resolutions to senior leadership. Qualifications
Minimum 4 years in clinical systems or business analysis, application support/administration, or equivalent IT roles. 1.5+ years in a senior or lead positions within healthcare IT. Proven experience leading significant application projects - from needs assessment through rollout and optimization in healthcare environments. Demonstrated background in enterprise systems (e.g. EMR/clinical systems), integration, database management and architecture, infrastructure, and vendor oversight. Working knowledge of internet protocols, VPN, firewall, wireless infrastructure, Ethernet, and other data communications methods. Excellent interpersonal, communication, and written documentation skills. Promote excellence through continuous process improvement and the creative pursuit of new ideas, partnerships, and systems. Strong problem solving and analytical skills. Previous experience in a healthcare environment.