Henry Ford Hospital
Med Lab Technician - Lab Customer Service - 40 hrs - Days -
Henry Ford Hospital, Detroit, Michigan, United States, 48201
Clinical/Allied Health
The Lab Customer Service team at Henry Ford Hospital offers a unique opportunity for Medical Laboratory Scientists to step away from traditional benchwork and engage in a dynamic, problem-solving role. This position involves triaging phone calls, processing orders, managing client communication, tracking shipments, handling critical lab values, and working closely with the sales team, pathologists, and outreach business partners. MLS professionals act as a crucial link between customers and the laboratory, troubleshooting issues across departments and facilitating specialized testing approvals. With exposure to various lab systems, including Sunquest, Copath, CRM, and ATLAS, employees gain a comprehensive understanding of lab operations. This role is ideal for those who enjoy problem solving, teamwork, and continuous learning in a flexible, fast-paced environment. General Summary: Under direct supervision by laboratory technologist, leader and/or supervisor, and according to defined protocols, performs select procedures on blood and/or other body fluids or specimens, involving manual techniques or the use of laboratory instruments and information systems. May perform phlebotomy as needed. Principle Duties and Responsibilities: 1. Performs select chemical, cytologic, hematologic, histologic, immunologic, microscopic, morphologic, microbiologic, and/or specimen collection and preparation procedures on blood and/or other bodily fluids or specimens, according to defined protocols, involving manual techniques or the use of a variety of laboratory instruments, including information systems. 2. Applies knowledge, training and clinical experience to operate instruments and assess performance according to defined protocols and quality control checks. Prior to release of analytic data, recognizes and refers implausible results, equipment malfunctions, or special/unusual circumstances to laboratory technologist, leader, or supervisor. 3. Within established parameters, standardizes, calibrates, performs preventive maintenance, quality control, and limited troubleshooting on laboratory equipment, instruments, or information systems. Following successful completion of competency testing, may perform processing, testing, and reporting without direct supervision. 4. Complies with established departmental and institutional policies and procedures, including compliance, quality assessment and improvement, safety, environmental, and infection control. Maintains confidentiality of patient information. 5. Participates in various quality assessment and improvement and regulatory agency activities in the department, including proficiency testing, gathering data for quality assurance monitors, developing and adhering to safe work practices, participating in quality improvement committees, and successfully completes regular competency assessments. Education/Experience Required: 1. Completion of an Associate Degree Program in Medical Laboratory Technology, or Laboratory Science Required. Alternatively, meeting the educational requirements of #3 below. 2. MLT certification from a recognized national certifying agency (ASCP or NCA) desired or completion of a military 50-60 week technician program and meets the minimum CLIA requirements. Alternatively, meeting the requirements of #3 below. 3. Successful completion an Associates or Bachelor's degree that includes at least (5) college courses from among the following: Anatomy, Biology, Chemistry (inorganic or organic), Physics, Nursing, Statistics, Physiology, Veterinary sciences, Mathematics, Introduction to Laboratory Sciences, Pathology, Microscopic Anatomy (Histology), Biochemistry, Hematology, Immunohematology (Blood Banking), Microbiology, Urinalysis, or Coagulation. Course work outside of the US must be verified by NACES approved credentialing evaluation service. Note - Employees hired prior to 2005 as a Medical Laboratory Technician: Qualifications grandfathered as acceptable in lieu of educational requirement
The Lab Customer Service team at Henry Ford Hospital offers a unique opportunity for Medical Laboratory Scientists to step away from traditional benchwork and engage in a dynamic, problem-solving role. This position involves triaging phone calls, processing orders, managing client communication, tracking shipments, handling critical lab values, and working closely with the sales team, pathologists, and outreach business partners. MLS professionals act as a crucial link between customers and the laboratory, troubleshooting issues across departments and facilitating specialized testing approvals. With exposure to various lab systems, including Sunquest, Copath, CRM, and ATLAS, employees gain a comprehensive understanding of lab operations. This role is ideal for those who enjoy problem solving, teamwork, and continuous learning in a flexible, fast-paced environment. General Summary: Under direct supervision by laboratory technologist, leader and/or supervisor, and according to defined protocols, performs select procedures on blood and/or other body fluids or specimens, involving manual techniques or the use of laboratory instruments and information systems. May perform phlebotomy as needed. Principle Duties and Responsibilities: 1. Performs select chemical, cytologic, hematologic, histologic, immunologic, microscopic, morphologic, microbiologic, and/or specimen collection and preparation procedures on blood and/or other bodily fluids or specimens, according to defined protocols, involving manual techniques or the use of a variety of laboratory instruments, including information systems. 2. Applies knowledge, training and clinical experience to operate instruments and assess performance according to defined protocols and quality control checks. Prior to release of analytic data, recognizes and refers implausible results, equipment malfunctions, or special/unusual circumstances to laboratory technologist, leader, or supervisor. 3. Within established parameters, standardizes, calibrates, performs preventive maintenance, quality control, and limited troubleshooting on laboratory equipment, instruments, or information systems. Following successful completion of competency testing, may perform processing, testing, and reporting without direct supervision. 4. Complies with established departmental and institutional policies and procedures, including compliance, quality assessment and improvement, safety, environmental, and infection control. Maintains confidentiality of patient information. 5. Participates in various quality assessment and improvement and regulatory agency activities in the department, including proficiency testing, gathering data for quality assurance monitors, developing and adhering to safe work practices, participating in quality improvement committees, and successfully completes regular competency assessments. Education/Experience Required: 1. Completion of an Associate Degree Program in Medical Laboratory Technology, or Laboratory Science Required. Alternatively, meeting the educational requirements of #3 below. 2. MLT certification from a recognized national certifying agency (ASCP or NCA) desired or completion of a military 50-60 week technician program and meets the minimum CLIA requirements. Alternatively, meeting the requirements of #3 below. 3. Successful completion an Associates or Bachelor's degree that includes at least (5) college courses from among the following: Anatomy, Biology, Chemistry (inorganic or organic), Physics, Nursing, Statistics, Physiology, Veterinary sciences, Mathematics, Introduction to Laboratory Sciences, Pathology, Microscopic Anatomy (Histology), Biochemistry, Hematology, Immunohematology (Blood Banking), Microbiology, Urinalysis, or Coagulation. Course work outside of the US must be verified by NACES approved credentialing evaluation service. Note - Employees hired prior to 2005 as a Medical Laboratory Technician: Qualifications grandfathered as acceptable in lieu of educational requirement